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Hack your laptop, save on wifi costs

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Today I’m going to teach you how to get around number of user restrictions for Wifi. This is one of the most arbitrary and annoying restrictions that hotels/airlines have on their networks.

For example, SQ’s new aircraft come equipped with T-Mobile’s awesome time-based wifi (whole flight $21.95 as opposed to the horrible OnAir volume based wifi where 50MB costs $19.99), but limits you to one device per login. Other hotels may only allow 1 or 2 devices per login code and charge beyond that. But if you and your partner have 3 devices each (phone, tablet, laptop), that might be a problem.

Although there are hardware solutions to this which allow you to turn one Wifi connected device into a hotspot, we don’t like spending money. So today I’m going to tell you about several nifty apps that allow you to turn your laptop into a Wifi hotspot, effectively sharing your connection with your other devices while only using 1 login

Just install it, follow the instructions and viola- your own laptop becomes a font of Wifi goodness! For longer instructions, see here

I know we said we didn’t want to pay, but if you’re hungry for alternatives you can try these also. Apparently they’re a bit more reliable than the free ones (which you may need to restart every now and then)

Wasn’t that easy?

cover photo by davejimison

30% off SQ Economy Award Redemptions

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Singapore Airlines is offering 30% off Economy Saver awards for bookings made between now and 14 Feb for travel between 15 Feb and 26 May.  The destinations covered are fairly extensive- as close as Bangkok and Koh Samui, as far as London and San Francisco.

Note that the ticket has to be issued during this period, meaning that if you’re waitlisted now and the waitlist clears after 14 Feb, you will have to pay regular price.  Because SQ doesn’t clear their waitlist that far out, if you’re looking at anything beyond say, March, you may have to waitlist and start sending chasers immediately. I’m waitlisted one way from HND to SIN in April in economy so I’ll probably start bugging them every day now.

Does this make economy redemptions a “good deal?” I wouldn’t say “good”, but definitely better, especially if you’re redeeming a one-way ticket (ie business/first there, economy back), because one-way tickets tend to be only available in the Flexi or Flexi Saver bucket.

Remember that SQ normally gives 15% for award redemptions made online, so this is really a further 15% discount on top of that. Note also that it does not apply to all routes, but the listing is pretty extensive.

If you read the T&C it says that any changes are not allowed for tickets booked under this promotion. I’m not sure how to read this- I would assume that if you cancel your plans you still get a refund of your miles, but I don’t think you can change dates once confirmed without cancelling the entire ticket and booking again (And paying regular award prices, if you do so after 14 Feb)

See full T&C and routes here

Why are they offering this promotion? I do not know. And that scares me, somehow. Perhaps I’ve been abused too much from a loyalty point of view, but I’ve still got that looming fear of a pending SQ devaluation hanging over my head. If SQ adds premium economy for redemption, what’s to stop them from revamping the rest of the award chart while they’re at it? On the other hand, SQ is notorious for not opening new cabin products for redemption (I remember when the new business and first class seats launched in 2006 they wouldn’t let any awards be redeemed at the saver level, in an unprecedented act of arrogance), and PY might not be an exception.

Another musing for another time.

 cover photo by aeroicarus

Maximising Massive Spend

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Since discovering the Miles and Points game 3 years ago, Jeriel has now spent a disproportionate amount of time reading the T&Cs of credit cards and frequent flyer programs. His grand plans for round-the-world premium travel has taken a hit since the arrival of his daughter, but he is still determined to fly as far, frequently and luxuriously as possible on Miles and Points. Expect more family-orientated trip reports and travel tips from him!


 

Maximizing Massive Spend

Before we start, a disclaimer. When I say ‘massive’ spend, I really mean in the region of maybe S$30-40k. If you are a millionaire with an American Express Centurion Card and can afford to buy stuff like this, then this post is probably not for you. J  For the rest of us mere mortals, read on!

In my experience, my friends are generally uninterested in learning more about maximizing their rewards from spending once they see my credit card wallet. Keeping track of almost 15+ cards can be quite time consuming. You have to remember to pay your monthly bills, and keep track of spending in order to hit targets for bonus points/miles. Annual fee season can be quite hairy, where you decide which ones to call for waiver and which ones to pay. Keeping your card portfolio current is the greatest headache (but often an enthusiast’s greatest obsession); obsolete cards and those which have outlived their usefulness have to be cancelled, and applications for any new, value offerings have to be made.

But faced with an upcoming massive expenditure such as a wedding banquet or renovation, the thought that such a large amount of money is going to be spent with none or minimal rewards often jolts them to their senses, and they start the search for a good credit card to use, typically with the question ‘eh, what is the best credit card now arh?’

This is my attempt to answer that question.

Fail to Plan, Plan to Fail

Ideally, if you know you have some significant expenditure coming up, you should plan your credit card strategy in advance. There are several reasons for this.

  1. Application and Approval Process takes time

Some banks have an excellent back-end and application/approval is fuss-free, but there are those which give you a headache and make you around in circles. This is dependent on your current relationship with the bank (i.e. how much money you have with them) and of course, your income. You don’t want to have a payment deadline looming with your new card nowhere in sight.

  1. Timing of Sign-up Bonuses

As you will soon realize, maximizing large expenditure usually entails taking full advantage of the sign-up bonuses/offers with new cards. These bonuses are usually time sensitive and require you to make the requisite spending within a certain time-frame. You can neither apply for these cards too early, nor too late.

  1. Splitting of payment

Even if you maximize all the sign-up bonuses available in the market, there is still a good chance you will still have some balance left over. This balance spend should be charged to an everyday use card or prepaid credit card. Some of these cards’ point bonuses have a cap on monthly spend, so to really maximize the rewards you may find yourself having to split payments (e.g. pay for a wedding banquet S$2k each month for every month leading up to your wedding). A longer lead time allows you to split the payment up into more installments. Granted, this is only for those who really want to squeeze every last point out of every last cent spent though.

Sign-Up Bonuses

  1. American Express Singapore

Amex Singapore has terrible rewards earn rates, as previously elaborated by Aaron here. In general, they try to offer more intangible perks like dining discounts, concierge service and seamless transfer of miles to your Krisflyer account. However, another often overlooked plus point of Amex cards are their generous sign-up bonuses (because it’s all in the fine print). There are 2 main cards to take advantage for this

(A) American Express Singapore Airlines Krisflyer Ascend Credit Card

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0.83 miles / $1… seriously?

However, look a little closer (or lower in this case) and you will see the good stuff:

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Generous sign-up bonuses

The 5000 miles bonus with first time use has already been mentioned in a previous post, but I find applying for this card just to charge a minimal amount for a paltry 5000 miles is a waste of its potential.

As you can see, if you charge a total of S$10,000 in the first 3 months, you will earn 5000 + 35,000 miles or a total of 40,000 miles bonus. This is not including the base earn rate on the same expenditure.

The Krisflyer Ascend Card also has an ‘accelerator’ bonus on normal spending:

‘Spend a minimum of S$1,000 in a calendar month, and receive a bonus of 300 Krisflyer miles for every additional S$500 you spend in the same month, with no cap to what you can earn! With no caps to this bonus, you can take off on your next adventure sooner.’

 To maximize the accelerator bonus, it is best to accumulate the S$10,000 spend within the same calendar month. This will give you a base rate of 8333 miles (S$10,000 x 0.83) + 5400 miles (18 [S$9000/S$500] x 300 miles) or 13,733 miles.

In short, a total of S$10,000 spend will give you a maximum of 53,733 miles, which is a very respectable 5.37 miles on a dollar.

Is there a catch? Well the most obvious one is that you need to pay the full fee of S$256.80 to qualify for this promotion. I’ve had many friends that refuse to use this because ‘it’s against their principle to pay for a credit card annual fee.’ Well, even if you add the annual fee cost into the equation, it is still 5.24 miles/$1 earn rate. If you redeem Business or First class tickets, the value of those miles will far exceed the annual fee. This is a no-brainer for me.

This promo has been on for some time and it doesn’t look like they will be withdrawing it anytime soon. But it’s only applicable for first time applicants though, so you can’t cancel the card after a year and try it again. 🙁

(B) American Express Rewards Card

Amex Membership Rewards (MR) points in Singapore also has terrible value when it comes to transfer to miles. Although MR points can be transferred to a greater number of partners (namely Krisflyer, Asia Miles, Emirates Skywards, Thai Royal Orchid Plus, MAS Enrich, Dynasty Flyer Program, and British Airways Executive Club) and don’t expire, they all transfer at a ratio of 9 MR points to 5 miles. Considering the base earn rate of the Amex Rewards or Platinum Card (excluding bonus categories which are quite limited) is 1 MR to $1, the miles earn rate is only 0.55 miles/$1.

The sign-up bonus for the Amex Rewards card is worth going for, though.

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24,000 MR points, or 13,333 miles

By spending a total of S$1500 in the first 3 months, you will earn a bonus of 24,000 points, or 13,333 miles. If you include the base earn rate of 1 MR/$1, you should earn a total of 14,166 miles. That is an amazing 9.4 miles/$1 earn rate. As with the Krisflyer Ascend, you need to pay the first year annual fee to qualify for this promotion, but at S$53.50, this is a steal.

(EDIT: Correction. It’s 21,000 bonus points, with 1,500 points for S$1500 of spend with 100% bonus points for the first 3 months for a total of 24,000 points)

Do take note that the MR points have to be manually transferred to your Krisflyer account. If you do so online there is no additional charge, but calling in to make the transfer will incur a charge of 800 MR points. Also, because this is a point transfer, it is subject to rounding down (e.g. you must redeem in blocks of 250 miles for certain FF programs). This would mean you will not be able to get the theoretical maximum number of miles.

As for income requirements, the Krisflyer Ascend requires S$50,000 annual income, whereas the Amex Rewards only requires S$30,000.

For spending on things like a wedding or renovation, you can double the number of miles earned by applying for a primary card for both your spouse and yourself. This means that for a total spend of S$23,000, you can potentially earn up to 135,798 miles. That is literally just short of a return ticket on SQ Business to the U.S. West Coast for 1 pax (which at Saver level comes in at 136k miles).

For my wedding banquet, I got everyone in my immediate family earning an income to sign up for these cards, so everyone had a healthy boost to their Krisflyer accounts. I paid them back of course!

  1. Other Banks

Most other banks with a designated miles card (e.g. DBS Altitude series, UOB Prvimiles Series, Citibank PremierMiles, and ANZ Travel Visa etc.) have various sign-up bonuses. They are mostly also in the form of bonus points, but sometimes travel/hotel vouchers, free luggage etc. are offered as well. However, these change fairly often and for the purposes of miles accrual, are nowhere as generous as that offered by Amex.

Of note, the latest offers from DBS Altitude range from a bonus of 8000 miles (Visa) for S$1000 spend, and 3000 miles + double miles on normal spend (Amex) with a minimum of S$800 spent. Similarly for the UOB Prvimiles suite of cards, there are 5000 bonus miles on offer for existing UOB card holders and 8000 bonus miles for new card holders. Hardly exciting, but they still represent good earn rates and does help you inch your way up to your desired award.

Aaron usually does a pretty good job of updating us on the latest offers when they come, so do check back when you are planning for your expenditure to get an overview of the latest promotions.

Categorical Spend

After maxing out the sign-up bonuses, what’s next? A good grasp of the various cards to be used for each category of spend is useful. I provide a brief overview of the relevant ones below.

  1. Dining

If you happen to hold your wedding banquet / reception at a restaurant, then a dining card will be the obvious go-to choice to pay off the balance remaining. The best option in the market remains the UOB Preferred Platinum American Express Card, which has since been removed from the UOB card line-up. However, SMS applications are still being accepted (a friend just received hers last week!) so if you have an existing UOB card, this is too good to miss out on.

(ED note: Someone on the comments has reported that the SMS method didn’t work for him, so it is possible that UOB has shut this down for good. Need to wait for more datapoints to be sure. Why not give it a try?)

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All good things come to an end

At 4 miles/$1 on all restaurants (with the appropriate MCC code), this is one more reason to ditch the hotel and go to a restaurant for your banquet!

  1. Furnishing

Buying furniture for renovation is a little trickier, and here is where being overly obsessed with this miles business can be counterproductive. The Citibank Rewards Card offers 4 miles/$1 for all spending in Departmental Stores, and some of these stores have pretty good furniture and home appliance sections selling almost everything you’d need to furnish your home. I tried my best to buy my furniture from departmental stores, but you can sometimes end up paying a substantial mark-up. Also, your choice of furniture is limited by what is available.

If you end up compromising on the aesthetics of your home, or find yourself trying to see if the additional miles you’d earn would offset the slight increase in price of the item, then you probably know you’re taking it a little too far… I’m having flashbacks now…

Also, do make sure that when the payment is made, it is actually charged by the departmental store (e.g. Takashimaya, Isetan, etc.) rather than the specific merchant, which would not earn the additional miles.

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  1. Specific Merchants

Occasionally, there are great offers for spend at specific merchants. A recent offer by ANZ on its Signature Priority Banking, Platinum and Switch Platinum cards offers 20x points (or 8 miles/$1) on spend on specific merchants, including Tangs and Courts. This does have several caveats like requiring SMS registration, being subject to a minimum of S$500 spend a month, spend being rounded down to the nearest S$100, and bonus points capped at 7,800 points per month (or S$410 a month). It does seem like a lot of hassle for not much, but for me at least, the small appliances were bought slowly over the course of a few months, so this can work well in selected circumstances.

As with sign-up bonuses, these offers come and go, and it’s well worth your time to do a quick look around the various banks for new promotions before shelling out your hard earned cash.

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The Last Resort

If you have exhausted all the above options and still have outstanding payments, you’d have to fall back on your everyday spend card. UOB Prvimiles and ANZ Travel Visa offers 1.4 miles/$1, and is the highest basic earn rate in the market as of now. You could also use the DBS Women’s World MasterCard and try to work out an instalment plan to keep within the S$2000 monthly cap. At this stage however, you’re really just squeezing water out of a rock.

Conclusion

Big ticket expenditure is a good opportunity to enter the miles and points game as there are potentially huge rewards for relatively limited effort in a short span of time. These tips are by no means comprehensive, but represent a good place to start for beginners.

What other strategies do you use for maximizing large expenditure? Share it with us in the comments below!

 

cover photo by thomashawk

Claim your Singapore birthright- the APEC travel card

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This article may be out of date. An updated version of this article can be found here.

As Singapore citizens we are blessed with clean air, efficient government and the existential angst of Amos Yee.

However, not everyone may know of another great perk- the ability to apply for the APEC business travel card.

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If you already have it, congrats. This article is not for you. Go out and enjoy your newfound privilege. For those of you who haven’t heard of it, read on. It’ll be worth your while.

Tl;dr version: When you get the APEC business travel card you will be able to use special immigration lanes in Australia, Brunei Darussalam, Chile, China, Chinese Taipei, Hong Kong, Indonesia, Japan, Republic of Korea, Malaysia, Mexico, New Zealand, Papua New Guinea, Peru, the Philippines, the Russian Federation, Singapore, Thailand, Vietnam, US and selected airports in Canada.

The below is shamelessly copied from the ICA’s section on the APEC Business Travel Card. I have added extra Milelion value via comments below each segment.

What is the APEC Business Travel Card?

The APEC Business Travel Card (ABTC) scheme is designed to facilitate the travel of business persons between the Asia-Pacific Economic Cooperation (APEC) economies. The ABTC is a multiple-journey-visa where cardholders enjoy visa free entry and expedited immigration clearance through designated ABTC lanes in ABTC participating economies.

The application fee for a new card is S$100 (non-refundable). Each card is valid for five years, or up to the validity of the passport, whichever is shorter.

Milelion notes: Unfortunately, paying the fee with your DBS Woman’s Card doesn’t earn you bonus points here because ICA manually processes the transaction on their backend.

Where can I get fast track immigration?

The ABTC participating economies are Australia, Brunei Darussalam, Chile, China, Chinese Taipei, Hong Kong, Indonesia, Japan, Republic of Korea, Malaysia, Mexico, New Zealand, Papua New Guinea, Peru, the Philippines, the Russian Federation, Singapore, Thailand and Vietnam.

Besides being able to use designated APEC lanes at the 19 participating economies, cardholders are also entitled to use ‘fast-track’ immigration lanes (currently designated for air-crew) at all international airports in the USA and the following designated airports in Canada:

  • Vancouver International Airport
  • Toronto Pearson Int’l Airport ( Terminal 1 & 2)
  • Ottawa Macdonald – Cartier International Airport
  • Montreal -Pierre Elliott Trudeau International Airport
  • Halifax Robert L Stansfield International Airport
  • Calgary International Airport
  • Winnipeg James Armstrong Richardson International Airport
  • Edmonton International Airport

Milelion notes: Strictly speaking, each country does their own pre-clearance and it is possible you’ll get access to some countries and not others. In practice though, it’s highly unlikely any individual country will deny you access. You can see the countries which have cleared you on the back of your card

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Being able to skip the queues at US airports is a lifesaver, believe me. In most airports there should be a clearly marked APEC queue, sometimes it goes by other names eg ABTC (APEC Business Travel Card) so don’t get confused.

Who can apply for one?

The following groups of Singapore Citizens are eligible to apply for the card:

  • Bona fide business persons (i.e. those who represent an economically-active business entity)
  • Members of professional bodies such as doctors, lawyers and other members of professional bodies
  • Public officers from Ministries, Government departments, economic agencies and statutory boards who need to travel in their official capacity

Milelion notes: the first bullet point can pretty much be anyone. There is no “you must travel X amount of times to countries in the APEC zone in a year” or “your company must have a business turnover of at least $y” restriction (I believe other countries do)- so long as you travel abroad for business, you can get this

How do I get one?

Milelion notes: Your HR department needs to fill out and sign this form.

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It was literally a 5 minute exercise for me, and costs your company nothing. I cannot imagine why HR would not be willing to sign one of these documents, even if you travel occasionally rather than frequently.

Can I use it for personal travel? 

Milelion notes: Officially, the APEC card is meant to facilitate “business travel” among member states. In practice though, many people have used it when on personal travel.  Of course if you are asked by the official what your purpose of visit is, you should never lie. A simple “mix of business and pleasure” usually suffices.

Can I bring a guest?

Milelion notes: Anecdotally, when I travelled with my family to Bangkok my Dad and I each had a card which we used to get my Mum and Sis through the fast track lane. Whether or not this is official policy, I do not know. I imagine officials would frown on you using 1 card to get 4 family members through, but 1 guest seems to be reasonable. I was also able to take a guest with me in Jakarta. YMMV. I would hesitate to try this in countries with, shall we say, unfriendlier immigration officials (hello USA!)

How long will I take to get it?

Milelion notes: The website says 3 months minimum, but mine took about 4-5 months. The reason it takes so long is that each individual country needs to clear you. However, based on what I hear online the processing time is decreasing

Conclusion

$100 is a small fee to pay for a card that lets you cut the queues for 5 years. Go for it! Feel free to ask me any questions about my experience using the card.

The best entry-level credit cards in Singapore for miles

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Note: This is a more updated version of an article posted last year, to reflect changes in card availability and strategy. Read the original article here

It is true that some of the “best” cards for playing the miles game require a certain minimum income. DBS Altitude requires a minimum $50K per annum, UOB PRVI requires a minimum of $80k. The good news is that it is debatable how strict banks are about these limits (I believe they keep them there as a form of artificial prestige, because after all the Bank earns every time you spend with their card, so why not make it available to as many people as possible), and that these limits have been falling (when the DBS Altitude was originally launched the minimum income required was $80k per annum).

It is also true that if you just qualify for a credit card (i.e just meet the MAS stipulated $30k per annum minnimum) there is no good general spending card available to you. You can still build miles, but you need to be a bit more clever about it.

EDIT: Here comes a new challenger- DBS lowers income requirement for Altitude to $30K

All the cards below have a minimum income of $30K

F&B/Dining

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Best Card: Citibank Clear Platinum (2 miles per $1), HSBC Revolution Card (2 miles per $1), HSBC Advance (4 miles per $1, special account required)

In my article about the death of dining cards in Singapore,  I noted that despite the UOB Preferred Platinum AMEX and the Citibank Clear Platinum cards being demarketed, it was still possible to apply for both (UOB PP Amex via SMS, Citibank Clear via calling). It appears sadly that the door has slammed on UOB PP Amex. However, I believe that Citibank Clear Platinum is still possible to apply via phone.

You can also try the HSBC Revolution Card which awards 2 miles per $1. I understand there is a card called the HSBC Advance which gives 4 miles per $1 on dining, but you need to have a special HSBC Advance account for that. Refer to the article on the death of dining cards for more details

Online  (Flights, hotels, shopping etc)

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Best Card: DBS Woman’s Card (2 miles per $1), Citibank Rewards Card (4 miles per $1, shopping only), DBS LiveFresh (1.2 miles per $1 and 6% cashback), Maybank Horizon Card (2 miles per $1, air tickets only), UOB Preferred Platinum Visa (4 miles per $1 on online shopping and entertainment)

You’re not short of options here, but each card has a particular niche.

Option 1: The most flexible option here is the DBS Woman’s Card (yes, men can apply (someone once told me they wouldn’t because they’d be too ashamed to use the card in public (seriously?))), because of DBS’s very generous interpretation of online spending (library fines, membership fees, movie tickets, Amazon, air tickets, anti-virus subscription all boleh). This is capped on the first $2,000 of spending each month.

Option 2: If you’re going the Amazon/Zalora/other e-commerce site route, why not try the Citibank Rewards card. Citibank Rewards will award 4 miles per $1 on online shopping subject to the conditions below-

Online shopping merchants includes only shopping websites that sells clothes, shoes and bags as its main business activity. It excludes all other online e-commerce websites including (but not limited to) movies, electronics, food & beverage, travel, airline, government, brokerage/securities, insurance, tuition ,online gambling websites.

Check out this list compiled by the good folks at HWZ/Flyertalk to see what earns and does not earn bonuses.

Option 3:The DBS LiveFresh is an interesting proposition, because it combines 1.2 miles per $1 and 6% cashback (at least until 29 Feb) on online spend. And whatever counts as online spend for the DBS Woman’s card will count for DBS LiveFresh too.

Option 4: if you’re just looking to buy air tickets and something has possessed you to voluntarily apply for a Maybank card, you can try the Maybank Horizon Platinum Visa which gets 2 milers per $1 on airtickets. Good luck liberating those orphan points though…

Option 5: The UOB Preferred Platinum Visa card offers 4 miles per $1 on online shopping and entertainment. That is defined as follows

Online retail transactions are transactions for purchases of goods or services via the internet using the Card. Online merchants include merchants that fall within the categories of bookstores, cinemas, entertainment, electronics, fast food, music and retail shopping, but excludes all merchants that fall within the categories of airline, travel, transport,top-ups for any pre-paid card, government, utilities, telecommunications, brokerage/securities, insurance, education/tuition, online money transfers and online gambling websites and such other categories of online merchants as UOB may exclude from time to time.

Paywave

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Best Card: UOB Preferred Platinum Visa (4 miles per $1)

If you see a place with Paywave, you can earn 4 miles per $1 with your UOB Preferred Platinum Visa card (refer to this article for more details). This card also earns 4 miles per $1 on online shopping and entertainment.

General Spend

Best card: Combination of FEVO/Imagine and DBS Woman’s Card (2 milers per $1) otherwise, or DBS Black AMEX (0.8 miles per $1)

Like I said, there really isn’t any good card for general spending at the $30k threshold, so it’s all about loss minimization here. I’d say you could try the Imagine/FEVO route (top up with your DBS Woman’s card) and get 2 miles per $1, although this would be capped at $2,000 spending per month (and if you’re earning $2,500 per month, it might be unwise to spend more than $2,000)

The DBS Black AMEX card gives 0.8 miles per $1 on local spend, which is the highest available for a $30K level card. I’d go with this route if you’re determined to concentrate your points in DBS.

What about the Krisflyer Gold AMEX? It’s got a nice welcome offer of 5,000 miles when you bill the first $1 to the card, but otherwise the general spending rate of $1=0.625 miles is quite sad. If you spend a minimum of $5,000 in a calendar year you get 50% bonus miles, but that brings the rate to about 0.94 miles per $1, which I wouldn’t call fantastic.

So those are the cards that can start you off in the miles game! The real white space in this market is for one of the banks to introduce a good general spending card (I’d define that as 1.2 miler per $1) at the $30K income bracket. Will that happen? Your guess is as good as mine.

cover photo by henrik sandklef

The future of hotels is here and it comes with 2,500 bonus points

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In November 2014 SPG launched its Keyless program, which enables guests to bypass the front desk and head directly to their room, and replaces those easily demagnetized keycards with your smartphone. It’s a great idea in theory, although reports online are a bit mixed as to its usefulness (see below)

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Because there’s an ongoing promotion to get 2,500 bonus Starwood points when you use SPG Keyless and pay with an AMEX card (valid until 29 Feb 16), I managed to work in 1 night at the Aloft Abu Dhabi on my current business trip.

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Apart from an alarming report about bedbugs that came up a few days before check in, I was quite looking forward to my stay. I’d been to this property before and I find that they have pretty good platinum recognition. I’ve always gotten a suite upgrade, free breakfast along with the 250 starpoints and a couple of drinks vouchers for each day of stay.

SPG Keyless sends you an alert 24 hours before your check in time on the SPG app.

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Once you accept it, you’re prompted to verify your details

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And select your arrival time & payment method (remember you need to pay with an AMEX if you want the bonus points)

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And if you’re an elite member you can select your welcome giftkeyless

And then a confirmation

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So I waited for the alert.

And waited.

And waited.

I made it to the hotel and still I hadn’t got any details about my room. In the end I had to go to the front desk and ask them.

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It turned out that they had to do document verification, as required by law, which means that even if you use SPG Keyless you still have to go to the front desk to check in. I understand the legal requirement, but that kind of defeated the purpose.

While waiting I walked around the lobby. The decor is standard Aloft, and I think it says somewhere in the brand manual that you need to have one or two “fun” items in the lobby to remind people how hip you are. Aloft Abu Dhabi chose to go with a pool table

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I told the staff I wanted to use Keyless. Fortunately they seemed to be well trained on such requests (they even had a mockup of a door handle stored behind the counter to let you test your key out) and got me going seamlessly. The screen on my SPG app changed to this

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Keyless worked flawlessly for me, and I had a bit of a silly smile on my face as I held up my phone to the door and heard the unlock sound. Who needs hoverboards and flying cars when you can unlock your door with your phone?

You do need to have Bluetooth on for it to work though, but given that Bluetooth is so low-energy these days there’s really no harm keeping it on all the time.

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I was upgraded to an Aloft suite, which is somewhat larger than the standard room. Most of the added space goes into that nook in teh corner with the sofa and minibar area

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The minibar had 2 complimentary bottles of water (2 more in the loo) as well as coffee and tea

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Big writing desk with a view of the ADNOC centre. I like that this desk came with all the usual power outlets and ports. Apparently removing desks from hotel rooms has become a trend, because Millennials. But hopefully that won’t catch on, because who the hell wants a room without a desk?

Aloft is marketed as a “vision of W Hotels” and you can see the resemblance in some ways. I think of Aloft as sort of a “budget W”, and while some people find the brand as a whole trying too hard to be cool, I like that they’ve taken on some of the W touches like Bliss branded toiletries

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I stayed at the Aloft Bangkok in early Jan and they were using some generic no-brand toiletries, so it’s good to know that some of the Alofts are still sticking to the standard stuff.

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What I really appreciate about the room is that instead of whimpy curtains that flop around and never seem to fully close, this Aloft had blinds that descend all the way to the bottom. This is all the more important in a place like Abu Dhabi where the morning sun can be fierce.

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There was a pool on the 5th floor. I braved a few laps the next morning but it was 20 degrees and very windy, so I gave up after a few laps.

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Didn’t get photos of the breakfast, but it was fairly standard fare.

Aloft Abu Dhabi used to be a category 2 property but somewhere along the line became category 3. That’s a pity, because at 3,000/4,000 points a night it’s a steal. 7,000 points is a bit harder to justify, given how far it is away from all the action in Abu Dhabi (I think that’s the first time anyone has ever used the words “action” and “Abu Dhabi” together)

But job done, 2,500 bonus starpoints secured and 1 more night towards the 50. My concern is that so far this year I only have 25 nights planned. I’ll need to hope for another big push to get my requalification done. To put things in perspective, in 2015 I requalified in Feb, thanks to a bunch of colleagues who didn’t care about points (fools!) and let me book their rooms for them (SPG lets you earn credit for up to 3 rooms per stay) for a monthlong stay.

If you want to take advantage of the 2,500 point promotion, the closest property to Singapore with SPG Keyless is…. the W Sentosa. But do make it a point to check against this list before you decide on your next hotel- you might be able to get a little more out of your stay.

 

 

United announces nonstop SIN-SFO service. Should SQ be worried?

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Ok, hands up who saw this coming?

CHICAGO, Jan. 28, 2016 /PRNewswire/ — United Airlines today announced that it will introduce daily nonstop flights between its San Francisco International Airport hub and Singapore’s Changi Airport, effective June 1, 2016(westbound), subject to government approval. United will be the first airline to offer nonstop service between San Francisco and Singapore, and this will be the only nonstop service to the U.S. from Singapore.

United will use the world’s most advanced passenger airplane, the Boeing 787-9 Dreamliner, to operate the service.  Measured by distance, the San FranciscoSingapore service will be the longest scheduled 787 flight operated by any airline and the longest scheduled flight operated by any U.S. carrier, at 8,446 miles.

Full press release here

United will operate their B789 on this route, which is 2-2-2 in business and 3-3-3 in economy. United has something which is laughably called “economy plus”, but it is not a true premium economy product. It is economy seats with a bit more legroom and the same service as economy.

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SIN-SFO is an important route not just for tourism, but because of all the tech employees based out of Sillicon Valley. More choice is always good, but it’s hard to see this as anything other than a direct challenge to SQ. It’s no secret that SQ and UA don’t see eye to eye on a lot of things, for example UA deciding to remove SQ award space from its website. But what does this mean for SQ?

Implications for SQ

Product Competitiveness

It’s clear that United’s hard and soft product, even on the latest B789, is no match for SQ. This is all the more so given SQ has upgraded SQ1/2 to the latest cabin products.

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SQ’s seats are lie-flat, 1-2-1. UA operates lie-flat 2-2-2. But just look at the stark difference in privacy and personal space. SQ’s business class product is even better than UA’s first (which isn’t going to be offered on the SIN-SFO route but anyway). Fancy climbing over your seatmate ever time you want to use the loo on a long haul flight? Me neither. Hard product wise, no match whatsoever.

In economy, both SQ and UA operate 3-3-3 configurations, but whereas UA offers 32 inches of pitch (35 inches in Economy +) and 17 inches of width, SQ offers 32 inches of pitch and 19 inches of width. And yes, you’re going to feel those 2 inches of difference on a long haul red-eye.

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Also worth noting is that SQ16 offers SQ’s premium economy product, which would make a world of difference for budget-minded travelers on such a long route.

Where soft product is concerned, as per Flyertalk, this route will be staffed by FA’s formerly from Continental Airlines (CO). Why does that matter? Because CO FA’s are known to be much better than United’s. I think the difference is less stark on international routes, where the crew is more international, but anyone who has endured the pain of a UA domestic flight will surely be relieved there won’t be grumpy unionized old women screaming at you to clear the aisle.

Timings

Timings wise, SQ currently operates 2 daily flights to SFO

SQ2- Depart SIN 1830, Arrive SFO 1940/ SQ1- Depart SFO 0005, Arrive SIN 1200 (17/20 hours)

SQ16- Depart SIN 0925, Arrive SFO 1125/ SQ15- Depart SFO 1255, Arrive SIN 0110 (18/20 hours)

UA proposes the following

UA2- Depart SIN 0845, Arrive SFO 0915/ UA1- Depart SFO 2325, Arrive SIN 0645 (15.5/16.5 hours)

(Some part of me wonders if numbering the flights UA1/2 is a direct challenge to SQ given their similar nomenclature)

From a time point of view, there’s a good 2 hours saved from SIN-SFO and 3.5 hours saved SFO-SIN. That might not mean much for the leisure traveler but methinks the time-conscious Silicon valley set will spring for every hour saved.

And United’s timings are more attractive (at least eastbound)- you can leave SFO at night and arrive in SIN ready for the work day. Or you can arrive back in SFO ready to start work. SQ2, on the other hand, lets you have a full day of work when you leave but requires an overnight when you first land in SFO.

Price

UA has already loaded prices for the non-stop route and some interesting trends are coming up

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As per Kayak, SQ prices out at ~$1.7K but there is currently an ongoing DBS-SQ promotion where if you book 120 days out you can go for as little as $1,348. So the 2 are pretty much on par for economy, although I’d say that if you’re not able to plan your travel 120 days in advance then UA is cheaper.

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But when it comes to business, UA charges a premium over SQ. And in many ways, this makes sense. This route is clearly aimed at those with corporate travel accounts who want to save those 2-3 hours.

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The other interesting angle here is redemption options. Thanks to Lifemiles, you can redeem SIN-SFO round trip business class for 156,000 miles. Assuming you were able to buy miles at 1.4 cents during the last sale, that prices out at $2,184 USD or S$3,106, which is what you’d pay for an SQ premium economy ticket on the same route fyi.

SQ hardly ever opens up long haul premium cabin space to partners, so if nothing else this adds another useful option when routing to the West Coast. That said, if you’re looking for a better experience you should totally try out EVA (stopover in TPE) or ANA (stopover in NRT), who also regularly release availability on the SIN-SFO route to SFO. EVA gives out Rimowa amenities kits, which are always fun to collect.

Conclusion

From a product quality angle, this fight is so one-sided it is laughable. The fact is, no American airline has the product firepower needed to take on SQ. If they had the quality of an ANA, an EVA, even an Etihad, then yes, there’d be grounds for worry, but the fact is that premium customers paying top dollar are never going to accept 2-2-2 in transpacific business class in this day and age.

So this becomes a timing game. And here’s where the threat is- a non-stop flight is always going to be the businessman’s preferred choice. If I’m fairly certain I’m just going to sleep most of the flight and have a small meal, then I’d be fairly indifferent to SQ/UA, maybe even going for UA if the schedule works out better for me. Whether or not this route is successfully financially depends on whether the business folk view a 2-3 hour time saving as significant enough to put up with an inferior product.

If it were up to me? SQ, definitely. Although I would like one of those United ice cream sundaes

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Is anyone planning to hop on this route?

cover photo by ericsalard

3 days left: DBS Livefresh spend $500 get $80 promotion

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There are only 3 days left to take advantage of the DBS Livefresh sign up promotion. Spend $500 within 30 days of card approval (if you already hold existing DBS cards you can go on ibanking and get instant approval) and get $80 back. I did this in November and the cashback posted without fuss

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You need to submit your application by 31st Jan, but remember you’ll have 30 days to incur $500 in spend after approval. $80 back on a $500 spend is really quite good, especially if you spend that $500 online because you get 6% cashback on top of that!

Remember that the DBS LiveFresh earns 1.2 miles per $1 spent on overseas spend, online spend, Visa paywave and ez-link reload. You also get 6% cashback (capped at $100 per month with a min $500 spend) on online spend. This makes it quite a handy card to have, if you’re not able to qualify for the higher income requirement cards.

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All in all, a great deal and 3 days left to jump on it.

Remember that the DBS Livefresh comes in a student version as well, which is a great way to start earning miles if you’re still studying.

Obsessive observations on SQ’s Premium Economy

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I was delighted to fly on SQ’s new premium economy product for the first time on SQ 494 from SIN-DXB. Dario, one of our lovely guestwriters, has already written a full report on the product with plenty of photos, so if you want to see photos, go here.

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In this post I intend to reflect a bit more on the service standards and SOPs I noticed and compare this to those in Economy (Y).

General observations

  • I was wondering whether the cabin would be “protected” in the sense that FAs would have a manifest and know which seats are and are not occupied. I say this because a group of middle eastern men saw it fit to upgrade themselves in an empty row of 4 PY seats. Fortunately the FA was alert to this and chased them away back to Y. I thought that the FAs only really read manifests for J upwards, because of the need to memorise the passengers’ names
  • There are no toilets in the PY cabin (at least on the 77W I flew on), so you have to go through the curtain behind you to use the restrooms in Y
  • During disembarkation, the FAs will seal the curtains in front of the PY cabin (between PY and J) but not the curtains behind the PY cabin (between PY and Y). This means that the passengers from Y will tend to come forward into the PY cabin and crowd the aisles. Quite a few of them pushed to the front of the PY cabin, so priority disembarkation is not part of the SOP for PY
  • The seat is extremely comfortable for lounging. I imagine that when it’s fully reclined with the legrest up, I could decently doze in it. It’s not a replacement for a flat seat, of course
  • The pillows and blankets are a nice upgrade over Y. Perhaps the blanket is the same but the pillows are definitely bigger

Catering

  • The FAs go around before departure with the menu and asking you which option you’d like. This is a nice touch, reminds me of how they take your order personally in J. They have to ask beforehand anyway because  meal service is not from a trolley. The FAs will bring you your meal on a tray individually
  • The main upgrade over Y seems to be in there being 3 choices of meals (as opposed to 2 in economy). Here’s a copy of the menu

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  • There is also a limited BTC menu for PY passengers. I had the  roast chicken rice. It was passable. Note that you also get an additional choice of bread with your meal

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  • The ice cream has also been upgraded. Ben and Jerry’s versus Kit Kat cone in Y

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  • Of course, there is also champagne. The champagne is Ernest Rapeneau, I actually visited the vineyard that makes it when I was in France and it’s not terrible. Not that I know anything about champagne anyway, but it was light and easy to drink. Drinks are unfortunately served in plastic cups and not glassware

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  • The nut mix they serve in PY is the same as in business class (if you recall Y gets peanuts, not cashews and almonds). In business class they serve it in a nice warmed ramekin though

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  • Before landing they served a cold sandwich. No different from in Y. It was terrible

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  • Unlike in business class, there is no snack section in the menu. But if you ask the FAs nicely I’m sure they’ll bring instant noodles and biscuits
  • I find it so funny that SQ felt this important enough to put this in their press release (and even funnier that they starred it and wrote “on medium/long-haul flights), but getting a full bottle of mineral water is apparently an act of extreme generosity that deserves such limelight. So yes, I got a full bottle of mineral water just after meal service. It was the same type of water as they get in J (F gets Evian)
  • The tray table is much bigger than in Y, and even when the idiot infront of you suddenly reclines your laptop screen is safe from crushing

Amenities kit

  • I regret that I threw them away, but the amenities kit is slightly different from Y. How different? Your socks have an anti-slip grip on the bottom. If you’ve gone trampolining before in Singapore you’ll have seen the special socks they sell you so you don’t slip on the canvas. This is somewhat similar, but with a small patch of grip on the bottom. You have no idea what I’m talking about do you. Fine, I’ll get a photo next time

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  • Correct me if I’m wrong, but I believe these are the same brand of headphones they are using in business class. I know First Class has Bose QC15s, but I’m pretty sure they’re using Phitek in J. These were very comfortable and good quality

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  • The new IFE system SQ is using on upgraded aircraft (the one with the touch screen controller) is without a doubt the most buggy and crash-prone system I’ve ever seen. It was common for the system to freeze and self-reset every time I quit a movie. I hope you like seeing this screen

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Random

  • Does anyone else miss the days of coloured boarding passes? One of the SQ beancounters apparently said “Hey, we’re wasting money on coloured printing! Why not change all the Y boarding passes to black and white. Most people who fly Y are anyway so inbred that they’re colorblind, so no one will notice”. PY is not immune from this cost cutting either, as the monochromatic boarding pass below shows

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  • Oh well, at least they’re not resorting to the tissue paper type boarding passes you get from other airlines (although if you use the self check in kiosk at T2 your BP is printed out on tissue paper)
  • You do get priority baggage tags. I don’t think they have special premium economy tags, I got business class tags (although that could have been because of my Star Gold status)
  • The load in the cabin for the SIN-DXB leg was surprisingly poor. In the 28 seater cabin, more than half the seats were empty
  • From DXB-SIN, SQ was selling upgrades at the counter for AED 520 ($200 SGD). This price seemed to be independent of how much you paid for your base Y ticket. I imagine I’d be a bit steamed if I bought a full fare Y ticket and had to pay the same as someone who bought a superdeals fare

So would I pay additional to upgrade to PY if it were my own money? I think on a super long haul flight, yes. Medium haul I can still gut it out in Y, but on a super long haul I think the additional comfort would be well worth it.

Feel free to ask me anything about my PY experience!

 

Major Lifemiles improvement- mixed cabin redemptions

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Lifemiles, everyone’s favourite South American FFP, has quietly launched a major improvement to its program.

It used to be that mixed cabin bookings were not possible. That is, your ticket would have to be flown in all First Class, or all Business Class, or all Economy class. This created routing problems. Suppose I wanted to fly First Class from Singapore to Europe. Because SQ does not release first class award space to partners, I’d need to try and book on another carrier that did, eg TG or NH. But getting to that “gateway city” would be a problem because although SQ allows business class partner redemptions on its A330 regional business class flights, Lifemiles would not allow that mixed class booking.

What I can do now is book an award ticket that goes SIN-BKK-FRA (For example), with SIN-BKK on SQ business class in their A330, and BKK-FRA on TG first class in their A380.

Or to show another example visually….

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Prior to the Lifemiles revamp the mixed cabin options shown here would not have been available. (OT: Am I immature for sniggering at Fukuoka’s airport code?)

While this doesn’t change the “cost” of your booking, it certainly opens up more possibilities to include airlines that do not offer First class products  (EVA) into your routings, and should improve the availability situation overall.

Remember that Lifemiles has frequent sales, and I’ll keep posting whenever they come up.

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Happy routing!