HomeSingapore Airlines Wi-Fi guide

Singapore Airlines Wi-Fi guide

fers inflight connectivity through Wi-Fi or data roaming. In this post, I’ll explain the different options and how much they cost.

Which plans offer inflight connectivity?

Singapore Airlines offers inflight connectivity on all its aircraft, except the B737-800 NG. 

Aircraft TypeInflight Connectivity
A350-900 Regional
A350-900 Long Haul
A350-900 Ultra Long Haul
A380-800
B737-800 NG
B737-8 MAX
B777-300ER
B787-10

Inflight connectivity can come from Wi-Fi or data roaming.

Wi-Fi

Singapore Airlines offers the following Wi-Fi plans:

PlanCostAllowance
ChatUS$3.992 hours
ProUS$9.99100MB
PremiumUS$15.99200MB
SurfUS$15.993 hours*
*Only available on A350-900 regional and A380-800 aircraft

Complimentary Wi-Fi allowance

Singapore Airlines offers free Wi-Fi to passengers in Suites, First and Business Class, as well as Solitaire PPS/PPS Club members

 PPSKrisFlyerNon-KrisFlyer
Suites/FirstUnlimited Wi-Fi
Business100MB
Premium Economy/ Economy100MB2-hour chat session*N/A
*To enjoy this allowance, your KrisFlyer membership number must be entered at the time of booking or during check-in. It’s too late to add it once you’re on the plane.

Allowances are not cumulative. For example, a PPS Club member in Business Class will receive 100MB of free data, not 100MB (cabin) + 100 MB (PPS status).

Allowances apply on a per sector basis, so passengers flying SIN-HKG-SFO will receive one complimentary allowance on the first leg, and a second on the next.

Boingo access for Citi Prestige/World Elite Mastercard members

If you hold a Citi Prestige or World Elite Mastercard, you’ll have access to Boingo Wi-Fi which includes inflight access on selected airlines. On Singapore Airlines, Boingo can be used on Panasonic Avionics-equipped aircraft

 Panasonic AvionicsSITA OnAir
A330-300  
A350-900 (Ultra Long Haul and Long Haul) 
A350-900 (Regional) 
A380-800 
B777-200  
B777-200ER  
B777-300  
B777-300ER9V-SWU, SWV, SWW, SWY, SWZ and 9V-SNA, SNB, SNC9V-SWA, SWB, SWD, SWE, SWF, SWG, SWH, SWJ, SWK, SWL, SWM, SWN, SWO, SWP, SWQ, SWR, SWI, SWS, SWT
B787-10 

Cellular Service

In addition to Wi-Fi, you can also get data connectivity through your cellphone. Singapore Airlines aircraft equipped with inflight connectivity systems will also offer cell service provided through either OnAir or AeroMobile.

Singtel, StarHub and M1 offer all-you-can-eat data plans with both providers

  • Singtel: S$29 (valid for 24 hours from activation) 
  • Starhub/M1: S$25 per day (valid until midnight, Singapore time)

Unlike Wi-Fi plans, these will cover multiple flights within the subscription window (because the allowance is tied to your mobile number as opposed to your flight). 

In order to use this service, you need to turn on the data roaming feature on your phone.

Conclusion

The quality of your connection is highly dependent on weather conditions, location and assorted gremlins, but if your experience is so bad that you can’t use your allowance it’s worth writing in to customer service because they’ve been known to do refunds in some instances.

SITAONAIR: [email protected]

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