The Milelion recently ran a credit card sign up campaign with SingSaver where users were offered cash gifts for successful card applications.
Here’s how the process flow normally works:
After the application is complete, the bank lets SingSaver know which applications were approved. SingSaver takes those reference numbers, compares them with the details collected in (3) and (5) and credits the gifts accordingly.
From 26 July, SingSaver’s gift details form started being intermittently unavailable. Sometimes it would work and collect information, other times it would not. When the form was unavailable, customers were transferred directly from (2) to (4), with no opportunity to fill out the gift details form (3) or receive the confirmation email (5).
If you applied for cards through Singsaver from 26 July onwards, here’s what you need to know:
If you applied for Citibank cards
No need to worry. SingSaver’s systems are directly integrated with Citibank’s, so they know exactly who was approved and who is due what gift. There’s no further action needed from your side.
If you applied for UOB, Maybank, AMEX, HSBC or Standard Chartered cards
If you saw this form during your application process, it means your details were captured successfully and there’s no need for further action on your side.
If you did not see the form above, you need to send your information manually to SingSaver at [email protected]. Here’s a suggested format:
Subject title: Registration of SingSaver Rewards
Body: Dear SingSaver Team, I would like to register for my vouchers. Please find below my details.
Product applied for:
Application ref number: (look here if you need to find your application ref number)
Gift you are claiming: (SingSaver should know what gift you’re eligible for based on the card you applied for, but this is just to double confirm that everyone is on the same page)
Where did you see the promotion from?: Milelion
SingSaver will be in touch within 14 days to update you on your application status. I realise that’s a long time, and I’ve emphasized to the team that this needs to be brought down. I believe SingSaver has started reaching out to some customers and I will be regularly checking in with them on this. SingSaver has hired extra personnel to clear the backlog of support tickets.
If you’re eligible for a gift, you will receive it within 2 months. Do note that the timing of the gift is contingent on when the bank pays out on successful applications. When I work with other affiliate networks, this is roughly the time I need to wait for payouts too.
If you’ve done the above, then everything else is being taken care of. Be a bit patient, and if you haven’t received any word from SingSaver after 2 weeks of emailing them please reach out on the Telegram Group to me with a screenshot of your email and sent date and I’ll personally look into it.
Technical glitches happen. I think most people can accept that. But what’s less acceptable is taking this long to issue an official statement, and I’ve made my feelings on that clear to SingSaver. As it was, some of you have waited more than a week without news, and that’s really not ok. It’s understandable- you apply for a card, the card gets approved, but you still have no idea how to provide your details to get your gifts. You get anxious. You email customer service and get no reply, you get even more anxious.
tl;dr: if you’re entitled to a gift, you’ll get one. SingSaver has promised to make good on that. So I’m sorry this has happened, and rest assured it will get fixed.