Update (30/12): All my bonus elite miles have now been credited
Update (29/12): An SIA spokesperson has supplied the following response
“We apologise to our members for the inconvenience caused by the delay. The crediting of the miles will be completed by end December 2021.”
Back in October 2021, Singapore Airlines launched a 15% transfer bonus for credit card points conversions to KrisFlyer. This was an excellent opportunity to cash out your stash, not least because it coincided with the ongoing campaign that awards Elite miles and PPS Value (collectively known as “status credits”) for credit card points transfers.
In other words, members could earn a 15% bonus on both KrisFlyer miles and Elite miles/PPS Value.
According to the T&Cs, KrisFlyer and PPS Club members were supposed to receive status credits relating to the bonus KrisFlyer miles by 14 December 2021.
When the crediting deadline was missed, I sent an email to Singapore Airlines asking what was going on. I received the following reply:
“Due to additional processing time involved, the crediting of Status Credits (Elite miles or PPS Value) on bonus miles earned from this campaign will take place progressively from 23 December 2021. We apologise for any inconvenience caused.”
However, it’s now 28 December 2021 and the bonus Elite miles and PPS Value have yet to show up. At least that’s the case for me and a few others I’ve checked with; I’ve also seen a handful of data points of successful crediting on 23 December.
The delay in crediting is annoying enough for members hoping to enjoy status benefits during year-end travel, but it could be even worse for those whose status credits don’t arrive by the end of the month.
First, some brief background on the situation.
Under the “unlock status credits without flying” campaign, KrisFlyer members would earn 1 Elite mile per 5 KrisFlyer miles transferred from credit card points, while PPS Club members would earn 1 PPS Value per 10 KrisFlyer miles transferred from credit card points.
|Unlock Status Credits on the Ground|
|Convert KrisFlyer miles|
(min. 10,000 miles)
|1 Elite mile per 5 KrisFlyer miles||1 PPS Value per 10 KrisFlyer miles|
|Note: PPS Value can only be earned by existing PPS Club members. PPS Club members will not earn Elite miles and KrisFlyer members will not earn PPS Value.|
For example, on 15 November 2021 I transferred 50,000 KrisFlyer miles worth of UOB UNI$, as shown below:
You can see that I received 7,500 bonus KrisFlyer miles, which is 15% of 50,000. I also received 10,000 Elite miles in relation to the 50,000 KrisFlyer miles transferred, based on a rate of 5 KrisFlyer miles = 1 Elite mile.
However, I’m still owed a further 1,500 Elite miles, in relation to the 7,500 bonus KrisFlyer miles. This was supposed to be credited by 14 December 2021, but it’s now 28 December 2021 and there’s still nothing.
Now this isn’t so much an issue for me, because I’ve well and truly exceeded the 50,000 Elite mile threshold required to earn KrisFlyer Elite Gold. I’ve even requalified for the upcoming membership year, which means I’ll enjoy Elite Gold status until 31 October 2023.
However, the delay in crediting is going to be a problem for two groups of people.
(1) Those with December travel plans
I can imagine there’s a good number of people out there who were hoping to upgrade their status in time for year-end travel.
After all, KrisFlyer Elite Gold means lounge access and extra luggage allowance. Your bag comes off the belt first, which can help you get ahead of the queue for on-arrival swabbing, if such a thing is required.
It also lets you avoid the dreadfully long queues which form before every VTL flight, due to the sheer number of documents that need to be inspected before boarding passes are issued.
If you were hoping that the bonus status credits would come on 14 December 2021 to bump up your account in time for your flight, well, you might still be waiting now.
|❓ How long do account upgrades take?|
|Once the status credits credit, account upgrading is quite fast. I crossed the qualifying threshold on 25 Oct 2021, and my account was upgraded to Elite Gold on 26 Oct 2021.|
(2) Those with Elite miles/PPS Value expiring on 31 Dec 2021
As annoying as the above scenario is, there’s an even worse one if the status credits don’t come in by 31 December 2021.
Recall that KrisFlyer Elite Gold requires 50,000 Elite miles within a 12 month period. Elite miles have a 12 month validity.
|❓ 12 or 12-13 months?|
If we want to be technical about it, we should be talking about a 12-13 month period
For example, since I qualified for Elite Gold on 26 October 2021, I will need to earn 50,000 Elite miles by 31 October 2022 to requalify for status. It would be the same scenario for someone who qualified for Elite Gold on 1 October 2021, which means you have 12-13 months to earn the 50,000 Elite miles.
Likewise, Elite miles earned from 1-31 December 2020 will expire on 31 December 2021. That means your Elite miles are valid for 12 (if you earned them on 31 December 2020) to 13 (if you earned them on 1 December 2020) months.
See where I’m going here? Imagine a KrisFlyer member with the following elite miles:
|Month||Elite Miles Earned|
In November 2021, he transferred credit card points worth 50,000 KrisFlyer miles to his account. This gave him 7,500 bonus KrisFlyer miles (15%) and 10,000 Elite miles (5:1).
He was expecting to receive a further 1,500 Elite miles on 14 December 2021, which would help him reach the 50,000 Elite miles needed for KrisFlyer Elite Gold.
But suppose the Elite miles only credit on 2 January 2022. If that happens, he still won’t qualify for Elite Gold because he’d be short of 2,500 Elite miles- these expired on 31 December 2021!
tl;dr: if your calculations for hitting KrisFlyer Elite Gold took December 2020’s figures into account, and the Elite miles don’t come by 31 December 2021, you’re still going to fall short.
I’ve presented this problem in the context of someone qualifying for KrisFlyer Elite Gold, but it’d be exactly the same if the requalification deadline for KrisFlyer Elite Gold or PPS Club were coming on 31 December 2021 and you’re still short of Elite miles/PPS Value.
In a way, it’s not the end of the world; the earn on the ground campaign is valid till February 2022, so you can still transfer additional credit card points to get yourself over the hill. But since there’s no more 15% bonus, you’ll still be losing out.
Singapore Airlines missed the initial crediting deadline of 14 December 2021, and while some members received their status credits on 23 December 2021, others are still waiting.
This is problematic enough if you were hoping on an account upgrade in time for year-end travel, but it could be even worse if the status credits don’t come in till January 2022.
I’ve reached out to Singapore Airlines for a further update on the crediting timelines, and will update this post when I hear back.
Have you received your 15% bonus status credits yet?