PSA: The difference between DragonPass with Visa and Mastercard

While Priority Pass remains the market leader for lounge memberships by far, DragonPass has been making inroads with banks in Singapore. At last count, seven different cards offer lounge access through Dragon Pass, with entitlements ranging from a couple of visits to all-you-can-eat.

💳 Cards with DragonPass
Card	Free Visits (Per Membership Year)
	Principal	Supp.
Citi Private Client Debit Card	2	N/A
HSBC Jade Debit Card	2	N/A
CIMB Visa Infinite	3	N/A
UOB Lady’s Solitaire Metal Card	6*	6*
OCBC VOYAGE	Unlimited^	N/A
UOB VI Metal Card	Unlimited (+1 guest)	N/A
HSBC TravelOne Card	4*	N/A
*Free visits tracked by calendar year ^Currently in the midst of rollout

However, the implementation of DragonPass memberships across different cards has led to confusion about entitlements- especially surrounding set meals. 

Here’s what’s going on.

The different DragonPass apps

If you have a credit card with a Priority Pass membership, you use the Priority Pass app to browse lounges, manage your credentials, and check your visit entitlements. 

So if you hold a credit card with a DragonPass membership, you might think the logical thing to do is go to the app store and download the DragonPass app.

Not quite. You only use the DragonPass app if:

• You purchased a membership directly from DragonPass
• You’re using the OCBC VOYAGE Card (which does not include set meals)

Otherwise, you’ll be using one of the following: 

If your credit card is a…	…download this app
Mastercard	Mastercard Travel Pass (Android | iOS)
Visa	Airport Companion (Android | iOS)

These are the special apps that DragonPass has created for Mastercard and Visa cardholders respectively. 

Here’s the thing: the selection that appears on the apps is not the same!

The Mastercard Travel Pass does not list any of the restaurant set menu options that the OG DragonPass and Airport Companion have. Using Changi Airport as an example:

The Mastercard Travel Pass only lists dining discounts, not the set meals themselves. For example, Airport Companion users get a complimentary set meal at Terrace Chinese Kitchen and 10% off the bill, but Mastercard Travel Pass users only get 10% off the bill. 

This has led Mastercard customers to complain that they’re getting a “watered down” DragonPass.

But here’s the good news: you can still redeem set meals nonetheless. 

On The MileLion’s Telegram Chat there’s a few data points of Mastercard Travel Pass users successfully making set meal redemptions.

All you need to do is present your QR code, which can be done by tapping on Membership > Lounge > Enter Lounge > Continue

Present the QR code for scanning at the restaurant, and one entitlement will be deducted.

In the meantime, if you’re a Mastercard Travel Pass user who wants to see the “full” selection, you’ll need to refer to the DragonPass website instead.

Conclusion

DragonPass users who got their membership via Mastercard will find that their app does not list the set meals which appear on the Visa and vanilla DragonPass apps. Only DragonPass knows why this issue exists in the first place, but hopefully it’ll get fixed soon.