Cathay Pacific rejoins Changi Jewel Early Check-in programme

From 8 July 2024, Cathay Pacific passengers can check-in at the Changi Jewel ECI facility once again, from 10 a.m to 10 p.m daily.

Prior to COVID-19, Cathay Pacific used to participate in the Changi Jewel Early Check-in (ECI) programme. However, it’s been a notable absentee since the programme resumed in earnest a couple of years ago.

Even though passengers could in practice check-in early at Terminal 4 if they wished, it still wasn’t the most convenient arrangement for those wishing to do a oneworld lounge safari. That’s because most of the oneworld lounges are in Terminal 1, necessitating at least two annoying inter-terminal shuttle bus rides: once to T1, and then back to T4 to catch your flight. 

Well, here’s some good news. Per a Cathay Pacific spokesperson, the airline has rejoined the Jewel ECI programme effective immediately.

Cathay Pacific rejoins Changi Jewel early check-in

Early check-in at Changi Jewel

From Monday, 8 July 2024, Cathay Pacific passengers can make use of the Changi Jewel ECI facility once again.

Cathay Pacific is onboard Jewel ECI, which means our passengers holding self-printed, mobile, kiosk-issued, and conventional boarding passes may enter immigration from any terminal at Changi Singapore Airport from 3 to 12 hours before their flight departure time.

-Cathay Pacific spokesperson

This service is available from 10 a.m to 10 p.m daily, and passengers may check-in 3-12 hours before their flight departure time. 

For context, Cathay Pacific operates nine flights from Singapore, running pretty much round the clock. 

Flight Depart Arrive Remarks
CX714 SIN 0145 HKG 0550 Daily
CX692 SIN 0630 HKG 1045 Daily
CX710 SIN 0800 HKG 1220 Daily
CX658 SIN 0945 HKG 1405 Daily
CX690 SIN 1255 HKG 1715 Daily
CX712 SIN 1325 BKK 1515 Daily
CX734 SIN 1605 HKG 2020 Daily
CX716 SIN 1800* HKG 2210* Daily
CX636 SIN 2010 HKG 0025 (+1) Daily
*On Saturday, departure time from SIN is 1755 and arrival time in HKG is 2205

With Jewel ECI, eligible Cathay Pacific passengers can clear immigration at T1 and visit the T1 oneworld lounges first, before heading to T4 via the shuttle bus for the Cathay Pacific lounge and boarding.

The operating hours do present a potential issue for passengers on flights like CX658, CX690 and CX712, however. Given that ECI in Jewel only starts from 10 a.m, they might not get as much time to enjoy the lounges as they would have liked.

To accommodate these passengers, Cathay Pacific has clarified that their current practice will remain, i.e. passengers can continue to check-in at the T4 counters (though you’ll have to make the two-bus journey in that case) so long as there are ongoing flight operations at the time.

Cathay Pacific’s Terminal 4 Lounge

Cathay Pacific Lounge T4 | Photo: CAG

The Cathay Pacific Lounge at T4 was the last of the oneworld lounges at Changi to reopen back in February 2023. It now operates from 3.30 a.m to 1.15 a.m daily.

Cathay Pacific Lounge T4 | Photo: CAG
Cathay Pacific Lounge T4 | Photo: CAG

Interior design was overseen by Studioilse, Ilse Crawford’s design firm; you’ll recognise their work from other Cathay Pacific Lounges worldwide, including Hong Kong and London.  This 849 sqm facility has a capacity for 210 guests, and features signature Cathay touches like a noodle and dim sum bar (freshly prepared, of course- no heated closets here).

Noodles and dim sum

Other nice touches include champagne (Moet & Chandon), and this is the only oneworld lounge at Changi Airport with natural light and tarmac views. 

Access to the Cathay Pacific Lounge is available to:

  • First or Business Class passengers departing on a Cathay Pacific or oneworld flight
  • Cathay Silver, Gold or Diamond members departing on a Cathay Pacific flight in any cabin
  • Cathay Gold or Diamond and oneworld Emerald or Sapphire members departing on a Cathay Pacific or oneworld flight in any cabin
  • First or Business Class passengers arriving on a oneworld flight with a duration >5 hours and connecting to a same-day (or following day before 6 a.m) oneworld flight in any cabin 

Passengers departing from Terminal 1 can also visit the Cathay Pacific Lounge, provided they don’t mind dealing with the inter-terminal shuttle bus. Per a statement from Changi Airport, you can only board the bus to the “wrong” terminal if you have at least three hours to go before your flight departs. 

Clarified: Transiting between Changi Terminals 1/2/3 and 4

Which other airlines offer ECI? 

Following Cathay Pacific’s return to Jewel ECI, here’s the full list of carriers participating. 

⌛ 3h to 24h before departure
Airline Hours Notes
AirAsia 8 a.m to 11.59 p.m  
Singapore Airlines 8 a.m to 11.59 p.m Excluding flights to the USA
Turkish Airlines 2 p.m to 8.30 p.m Only for TK55 and TK169
⌛ 3h to 18h before departure
Airline Hours Notes
Scoot 8 a.m to 11.59 p.m Excluding flights to Jeddah
⌛ 3h to 12h before departure
Airline Hours Notes
Cathay Pacific 10 a.m to 10 p.m  
Japan Airlines 8 a.m to 11.59 p.m  
Jetstar 8 a.m to 11.59 p.m  
Qatar Airways 8 a.m to 11.59 p.m  
⌛ On same day, >3h before departure
Airline Hours Notes
Air France 12 p.m to 10 p.m  
Air India 12 p.m to 4 p.m  
Emirates 12 p.m to 10 p.m Passengers on EK353 (STD 0030 hours) can check-in the day before
Fiji Airways Thu: 8 a.m to 10.30 a.m
Sat: 12 p.m to 6 p.m
 
Finnair 12 p.m to 6.30 p.m  
Juneyao Air 9.30 a.m to 12.15 p.m
4.15 p.m to 7.15 p.m
 
KLM 12 p.m to 10 p.m Passengers on KL836 (STD 0140 hours) can check-in the day before
Malaysia Airlines 8 a.m to 11.59 p.m  
Philippine Airlines 8 a.m to 9.30 p.m Passengers on PR510 (STD 0020 hours) can check-in the day before
Qantas 8 a.m to 11.59 p.m  
THAI Airways 8 a.m to 6 p.m  

For a detailed guide to the Jewel ECI programme, refer to the post below. 

Guide: Early Check-In at Singapore Changi Airport

Conclusion

Cathay Pacific passengers departing from Changi Airport can once again make use of the Jewel ECI facilities. This allows them to enjoy the full range of shopping and dining options at Jewel, or visit the T1 lounges before making the journey to T4 and onwards to departure. 

This removes the need for a troublesome two-bus journey, though passengers who arrive at the airport outside ECI hours and who still want to do the lounge safari won’t have a choice.

Aaron Wong
Aaron Wong
Aaron founded The Milelion to help people travel better for less and impress chiobu. He was 50% successful.

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macadamia

There were reports in May and June 2024 of passengers who, after checking in at T4 and taking the landside bus from T4 to T1 to enter were denied entry. So they had to waste time, traipse back to T4 just to enter, then subsequently take the airside bus to T1. The gate system insisted that one can only enter the airport from the same terminal that the flight was departing – hopefully this has been now reprogrammed.