Jetstar Asia to remain at Changi Airport Terminal 1

Jetstar Asia's purported move to T4 isn't happening — at least not yet — as the airline continues its T1 tenancy beyond 25 October 2022.

For the past few months, there’s been a fascinating tussle going on between Changi Airport Group (CAG) and Jetstar Asia regarding the latter’s continued occupation of Changi Terminal 1.

It all started in July 2022, when CAG announced that Terminal 4 would reopen in September 2022 following a shutdown of almost two-and-a-half years. CAG published a list of 16 airlines relocating, including Jetstar with a proposed date of 25 October 2022. 

If this came as a surprise to observers, imagine how Jetstar felt. Within hours of the announcement, it published a strongly-worded press release of its own:

We are extremely disappointed that the Changi Airport Group (CAG) has chosen to unilaterally announce a plan to relocate the Jetstar Group to Terminal 4 at Changi International Airport, before any agreement has been reached….Until an agreement is reached, we have no intention of moving and have informed CAG of that fact.

-Jetstar Asia

Both parties have since been engaged in ongoing discussions, and with 25 October just one day away, Jetstar appears to have been granted a reprieve.

Jetstar remaining at Terminal 1 (for now)

A Jetstar plane parked at Terminal 1, next to its partner airline Emirates | Photo: Wikimedia Commons

The Straits Times reports that Jetstar will remain at Terminal 1 for now, beyond its supposed relocation date of 25 October 2022. A CAG spokesperson confirmed that the move will not take place as originally planned, and that an announcement would be made “soon”. 

A joint study of the airline’s operations at the airport has been concluded, and the way I see it, there’s two possible outcomes:

  • Jestar remains at T1 and the status quo is maintained
  • Jetstar relocates to T4, but with special concessions for its transit passengers including special bussing arrangements and dedicated ground staff to facilitate transfers

If Jetstar remains at T1, it’s likely CAG will need to find another carrier (or carriers) to take its place. Jetstar has multiple departures spread out over the morning, and I doubt CAG would be content to leave all those gates idle. 

Sample Jetstar Asia schedule ex-SIN | Source: KVS Tool

On the other hand, if Jetstar moves to T4, I’m trying to picture the kind of logistical support that CAG would have to promise it. I imagine Jetstar would want transfer buses synced to arrivals/departures of key partners like Emirates and Qantas, with ground staff on hand to chaperone transiting passengers and handle “hot transfers” of luggage. It does seem like it would tie up a lot of manpower, which is why I’m leaning towards Jetstar remaining at T1. 

The Terminal 4 conundrum

Jetstar aircraft parked at Changi | Photo: Jetstar Asia

Historically speaking, T4 was primarily used for flights that didn’t require transfers, such as point-to-point services between Singapore and Hong Kong or South Korea.

But Jetstar’s model relies on connections with other airlines— it currently interlines with T1 carriers like Emirates and Qantas— and relocating would present a significant inconvenience to connecting passengers. That’s because T4 is physically separated from the other three terminals, with airside buses instead of Skytrain service.

T4 is physically separated from T1, 2 and 3, which enjoy Skytrain connectivity

Bus services between T4 and other terminals run every 10-13 minutes, and while that may not sound like a long time, it can make all the difference for those on tight connections (or when you’ve just stepped off a long-haul redeye flight). Moreover, a terminal change increases the possibility of other logistical snafus, like passengers getting lost and bags being mishandled. It’s simpler to just keep everything under one roof. 

Let’s not forget that Qantas elites can enjoy the comfort of the Qantas Business Lounge or Qantas First Lounge even when flying on Jetstar, but these facilities are located in T1. A relocation to T4 would cut their enjoyment time significantly.

Qantas First Lounge T1
Qantas First Lounge T1

Here’s a great post by aviation analyst Brendan Sobie that summarises the dilemma. 

Conclusion

Jetstar Asia will not be relocating to Changi Terminal 4 on 25 October 2022 as originally planned, with CAG set to make an an announcement about the carrier’s fate shortly. I’m leaning towards a continued tenancy of Terminal 1, though that does raise questions as to who will take their place at T4. 

Terminal 1 or 4: what do you think the future holds for Jetstar Asia?

Aaron Wong
Aaron Wong
Aaron founded The Milelion to help people travel better for less and impress chiobu. He was 50% successful.

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Paul

Hi, can anyone help? I don’t know what happened? Suddenly I’m locked out of the Milelion telegram group. How do I get myself in again?

Chris

Capacity is getting tight at T1 to T3 as travel continues to ramp up. T4 is almost empty during the early morning peak. It makes sense to move a home-based carrier there. Otherwise, all passengers suffer with longer queues and bussing to remote stands.

Lolol

T4 is for LCC.

JW19

why is Scoot not moving to T4 then…..

JJ08

some scoot flights have connections on sq

Ortloc

CAG had every opportunity to put in a people mover system after demolishing the budget terminal only after 10 years of operations, but didn’t. Their lack of planning has resulted in this fiasco.

CAG can move Scoot to T4. Or maybe SQ’s short haul operations instead. If they saw fit to inflict Jetstar with their self-created problem, then their reasoning for moving them can also apply to the SQ group. What’s good for the goose is good for the gander.

Chris

Scoot fleet is way bigger than Jetstar’s.

Freddy

If CAG wants to be fair, they should move Scoot to T4 first.

Falco

I can’t help but see it as a win all around. Jetstar isn’t doing much of the traditional LCC point to point (at least not for me) anymore, and as pointed out in the article – it will be a much better experience for those interlining from EK and QF, while TR can move to the new well-designed T4 enabling a faster and much smoother experience for point to point LCC services starting in SIN (at least something with the Scoot experience on the ground should work well, fast, and smoothly…).

Sam G

TR handles plenty of connecting traffic though on many routes carrying the SQ code so it’s the same problem

Flicking through the departures there are a few carriers that could potentially shift – some of the Japanese or Indian home carriers likely aren’t connecting much traffic over Changi and have some morning departure timings

JW19

come to think about it those Chinese carriers that are hardly operating can go to T4 like CZ, Hebei, etc and other standalone airlines like PR and BI. Also dont quite understand why are there still *A airlines stuck in T1, shouldnt they go to either T2 or T3 where SQ are at.

Dan

They should relocate the lion air group over to T4.

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