Covid-19: Singapore Airlines and Scoot extend travel waiver and refund policy to 31 August

Singapore Airlines and Scoot passengers with travel up till 31 August 2020 can now receive a full refund, provided they ticketed on/before 15 March 2020.

Singapore Airlines and Scoot have once again extended their Covid-19 travel waiver policies, allowing customers who booked on or before 15 March 2020 with travel up till 31 August 2020 to receive a full cash refund (or bonus travel credits). 

The latest policies can be viewed here:

As a reminder, Singapore Airlines and Scoot have published flight schedules up till 31 July 2020. We can expect to see August’s schedules coming out within the next couple of weeks. 

Singapore Airlines

Here’s a summary of how the Singapore Airlines refund policy works:

singapore airlines covid-19 refund policy
Click to enlarge

If your flight was cancelled by Singapore Airlines

If the cancellation was initiated by Singapore Airlines, the equation is very simple. Regardless of when you bought your ticket, you’re entitled to:

  • A 100% cash refund or
  • A 100% refund in flight credits, plus a bonus depending on your cabin
    • Economy: S$75
    • Premium Economy: S$100
    • Business: S$200
    • First: S$500

Refunds will take about 4-6 weeks to process. 

Flight credits are valid for travel up till 31 December 2021. If your fare has been booked in a currency other than Singapore Dollars, the flight credits will be awarded based on the exchange rates in this table

What are flight credits?

Flight credits are basically an IOU from Singapore Airlines that allow you to retain the full value of your unused fare and taxes. Once you’ve decided on your new travel plans, your credits can be used to book a new flight itinerary, which must be completed by 31 December 2021. 

There’s no need for your rebooked flight to be to the same destination, or in the same cabin. These flight credits are basically a kind of captive cash, and can be used to offset the fare of any subsequent itinerary. Do note that although change fees are waived, you will still need to pay fare differences, if any.

If your new itinerary costs less than the existing one, the excess flight credits can be used towards booking a second trip. However, flight credits can only be used for a maximum of two itineraries.

Remember to use this form for all refund and flight credit requests. 

If your flight was not cancelled by Singapore Airlines

Travel up to 31 August 2020 with ticket issued on/before 15 March 2020

If your travel date is up till 31 August 2020 and your ticket was issued on/before 15 March 2020, you’re entitled to the following:

  • A 100% cash refund or
  • A 100% refund in flight credits, plus a bonus depending on your cabin
    • Economy: S$75
    • Premium Economy: S$100
    • Business: S$200
    • First: S$500
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Refunds will take about 4-6 weeks to process. 

Flight credits are valid for travel up till 31 December 2021. If your fare has been booked in a currency other than Singapore Dollars, the flight credits will be awarded based on the exchange rates in this table

❓ Why the 15 March 2020 cutoff? This is the date that MOH issued an advisory against all non-essential travel abroad. The argument is that anyone who bought a ticket after this date knew what they were getting themselves into.

Remember to use this form for all refund and flight credit requests. 

Travel up to 31 August 2020 with ticket issued from 16 March 2020

If your travel date is up till 31 August 2020 and your ticket was issued from 16 March 2020, you’re entitled to the following:

  • Unlimited free date changes until 31 August 2020
  • A one-time free date change from 1 September 2020

Any date changes must be made within a year of the ticket’s date of issue, and any cancellations will be subject to the ticket’s fare conditions.

Changes can be made online via the Manage Booking function.

Travel from 1 September 2020 with ticket issued on/before 4 March 2020

⚠️ Keep Calm

As a general rule, you should sit tight if your travel dates are from 1 September 2020 onwards. Singapore Airlines is reviewing its Covid-19 policy on a month-by-month basis, and if the government’s travel advisories have not been lifted, you can rest assured the policy will be extended as required.

Jumping the gun by cancelling or making changes now may result in additional fees that will not be refunded, even if the Covid-19 policy is later extended to cover flights from 1 September 2020 onwards.

If your travel date is from 1 September 2020 onwards and the ticket was issued on/before 4 March 2020,  no special concessions apply. All changes will be as per the ticket’s original conditions.

Travel from 1 September 2020 with ticket issued from 5 March to 31 August 2020

If your travel date is from 1 September 2020 onwards and the ticket was issued from 5 March to 31 August 2020, you’re entitled to the following:

  • Unlimited free date changes until 31 August 2020
  • A one-time free date change from 1 September 2020
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Any date changes must be made within a year of the ticket’s date of issue, and any cancellations will be subject to the ticket’s fare conditions.

Changes can be made online via the Manage Booking function.

KrisFlyer redemption tickets

If you’re holding on to a KrisFlyer redemption ticket, you are eligible for a full refund with the applicable fees waived. This applies to any award booking with travel up till 31 August 2020. 

If your booking contains miles which have expired or are due to expire up till May 2021, these will be extended till 30 June 2021.

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Miles Expiry MonthMiles Extended Till
On/before March 202030 June 2021^
April 2020 to May 202130 June 2021
June 2021 and afterOriginal miles expiry date
^Miles cannot be further extended

If you refunded a ticket before the travel waiver policy came into effect (9 April) and forfeited expired miles in the process, those miles will not be retroactively returned to you. Likewise, if you paid a service fee to cancel a redemption booking before 9 April, you won’t get a  refund of that fee.

Scoot

If your flight was cancelled by Scoot

If the cancellation was initiated by Scoot, the equation is very simple. Regardless of when you bought your ticket, you’re entitled to:

  • A 100% cash refund or
  • A 120% refund in Scoot vouchers

Cash refunds may take up to 14 weeks to process. 

Scoot vouchers are valid for travel up to 12 months from the date of issuance, and multiple vouchers can be used to offset future transactions. 

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Remember that it’s possible to request refunds online– there’s no need to call up Scoot. 

If your flight was not cancelled by Scoot

Travel up to 31 August 2020 with ticket issued on/before 15 March 2020

If your travel date is up till 31 August 2020 and your ticket was issued on/before 15 March 2020, you’re entitled to the following:

  • A 100% cash refund or
  • A 120% refund in Scoot vouchers

Cash refunds may take up to 14 weeks to process. 

Scoot vouchers are valid for travel up to 12 months from the date of issuance, and multiple vouchers can be used to offset future transactions. 

Remember that it’s possible to request refunds online– there’s no need to call up Scoot. 

All other tickets

Scoot is offering a one-time free date change for all bookings made from 10 March to 31 July 2020. 

This can be done via the Manage My Booking function on the Scoot website. 

Conclusion

With travel restrictions still in place worldwide, it’s unsurprising that Singapore Airlines and Scoot have had to extend their waiver policies.

It’s good news for anyone who had travel plans for the National Day period, but isn’t intending to fly anymore (as well you shouldn’t, unless it’s absolutely necessary). 

Do weigh your situation carefully when deciding between a cash refund or bonus flight credits/vouchers. A bonus may sound enticing, but there’s no guarantee it’ll be sufficient to cover fare differences in the future. 

Aaron Wong
Aaron founded The Milelion with the intention of helping people travel better for less and impressing chiobu. He was 50% successful.

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john

thanks for the useful info!

SQ Flyer

@Aaron KF redemption awards covered by the SQ travel waiver can now be cancelled online (including refund of taxes and instant redeposit of miles)

jessicatan

what happens if we have ticket for travel in december?

Please Read

Did you even bother reading the entire article? Or have you bother to click on the link to the SQ website?

Daryl

Just as an additional data point for anyone that might find it helpful: I cancelled a ticket today that was paid for in cash and then upgraded with miles. This can’t be done online, you have to call KF membership services – in fact, I was told not to use the online form as they need to remove the upgrade from the ticket first.

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