Which hotels have reverted to SHN-only facilities?

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Due to a 50% increase in demand for SHN capacity, some hotels have temporarily stopped taking staycation guests. Here's the ones we know of.

Earlier this month, the Singapore government announced that the SHN period for travellers from higher-risk countries would be extended from 14 to 21 days. This affects the vast majority of inbound arrivals, as the table below shows: 

Arriving FromSHN Duration
🇦🇺AustraliaN/A
🇧🇳BruneiN/A
🇨🇳ChinaN/A
🇳🇿New ZealandN/A
🇭🇰Hong Kong SAR7 days at place of residence
🇲🇴Macao SAR7 days at place of residence
🌏All other countries🆕 21 days in SDF*
*SDF= SHN Dedicated Facility. Arrivals from Taiwan and Fiji have the option to serve the last 7 days in their own residence

Long story short, the requirement for SHN hotel capacity has increased by 50%. As such, we’re seeing hotels which were formerly accepting staycation guests reverting to SHN-only facilities, cancelling existing leisure bookings and not accepting new ones for a certain period.

There’s no official list of hotels designated as SHN Dedicated Facilities, but here’s what I’ve managed to put together from website searching and a few phone calls.

⚠️ Disclaimer
The information below is subject to change at short notice. When in doubt, contact the hotel directly.

Which hotels have reverted to SHN-only?

In this list, I’ll be focusing on hotels which were previously approved to take staycation guests, but have since reverted to SHN-only facilities. For example, you won’t see hotels like the InterContinental Robertson Quay or Hotel Jen Tanglin here, because they were never approved for staycations in the first place. 

❌ Hotels Formerly Accepting Staycation Guests
HotelLocationEarliest Booking
Marriott Tang Plaza Orchard1 Jul 2021*
Ritz-Carlton Millenia SingaporeMarina Bay1 Jul 2021
SO/SofitelRaffles Place1 Jul 2021
Orchard Rendezvous HotelTanglin18 Jul 2021
Pan Pacific SingaporeMarina Bay1 Aug 2021
Four Points by Sheraton RiverviewHavelock1 Sep 2021
Grand Park City HallCity Hall1 Sep 2021
Grand Park OrchardSomerset1 Sep 2021
Park Hotel AlexandraAlexandra1 Sep 2021
Park Hotel Clarke QuayClarke Quay1 Sep 2021
Park Hotel Farrer ParkFarrer Park1 Sep 2021
JW Marriott South BeachCity Hall4 Sep 2021
Conrad Centennial SingaporeMarina Bay5 Sep 2021
Dorsett SingaporeTanjong Pagar17 Sep 2021
Amara SingaporeTanjong Pagar20 Sep 2021
Mandarin OrchardOrchard26 Sep 2021
Sheraton Towers SingaporeNewton1 Oct 2021
Westin SingaporeRaffles Place1 Dec 2021
Crowne Plaza ChangiChangi Airport7 Jan 2022
*New bookings still accepted till 27 May 2021

Affected guests should already have been contacted and offered a refund or a complimentary date change. If you’re staying in one of the hotels above but haven’t heard anything, don’t freak out. Some hotels (e.g Ritz, Conrad) have suspended new reservations but will honor existing ones up to a certain date. 

If you made your booking through an OTA like Traveloka or Trip.com, you’ll need to liaise with their customer service to make changes. Any SRV will be refunded to your account, and can be used till 31 December 2021. 

Which hotels accept both SHN and staycation guests?

The Shangri-La Singapore uses its Tower Wing to accommodate SHN guests, and the Garden/Valley Wings for staycations

In addition to the hotels above, there are certain properties which are partially-contracted SHN facilities. This means they accept both staycation and SHN guests.

  • Capri by Fraser Changi City
  • Fairmont Singapore
  • Grand Hyatt Singapore
  • Shangri-La Singapore

Do note that this is not a comprehensive list, as hotels generally do not disclose this information on their websites (it will be disclosed on the hotel premises itself, however, as per STB regulations). 

Rest assured, however, that there are stringent protocols to prevent intermingling. Hotels are required to establish separate blocks, wings or floors to separate SHN from leisure guests. Here’s the relevant STB regulations regarding such hotels:

Mandatory
  1. Ensuring that any individual not subject to a movement control measure (e.g. SHN) must not at any time be allocated accommodation or permitted to enter a guest room occupied by a guest subject to a movement control measure (“PSHN”), unless the individual is a caregiver for the guest
  2. Allocating all PSHN guest rooms at dedicated floors, dedicated wings or tower blocks that are segregated from guests that are not PSHNs.
  3.  Bringing every PSHN to his or her allocated guest room in a manner that will ensure that the PSHN does not at all times come within 1 metre from any other guest or visitor.
  4. Implementing safeguards to better ensure PSHN do not leave their guest rooms and  implementing surveillance to detect PSHN leaving their guest rooms.
  5. Displaying notices that the hotel is providing COVID-19 related accommodation and ensure that such notices are visible to visitors (e.g. patrons of F&B establishments), and non-SHN hotel guests.

Hotels yet to be approved for staycations

The hotels in the list below were never approved for staycations. Again, I’m only going to focus on the 4 and 5 Star properties, the type that people may be considering as staycation options for the end of year holidays. 

❌ Hotels Not Accepting Staycation Guests
HotelLocationEarliest Booking
Holiday Inn AtriumOutram13 Aug 2021
InterContinental Robertson QuayRobertson Quay13 Aug 2021
Holiday Inn Orchard Dhoby Ghaut14 Aug 2021
Hotel Jen OrchardgatewaySomerset15 Aug 2021
Hotel IndigoKatong15 Aug 2021
Quincy HotelOrchard17 Aug 2021
Oasia Hotel NovenaNovena17 Aug 2021
Swissotel Merchant CourtClarke Quay18 Aug 2021
Hotel Jen TanglinTanglin21 Aug 2021
Carlton City HotelTanjong Pagar1 Sep 2021
Royal Plaza ScottsOrchard1 Sep 2021
Swissotel The StamfordCity Hall2 Sep 2021
Outpost HotelSentosa1 Oct 2021
Village Hotel SentosaSentosa1 Oct 2021
Regent SingaporeTanglin1 Nov 2021

While you can make bookings from certain dates, there’s no guarantee they’ll be fulfilled as their SHN stints may be further extended. 

Conclusion

With 50% more SHN capacity required, a good number of 4 and 5 Star hotels have returned to full-time SHN duty, limiting the number of staycation options in the months ahead.

It should be re-emphasized, however, that the staycation experience will be severely limited due to the enhanced measures under Phase 2 (Heightened Alert). Since hotels aren’t charging any less during this period, you may be better off rescheduling for a later time. 

Aaron Wong
Aaron Wong
Aaron founded The Milelion to help people travel better for less and impress chiobu. He was 50% successful.

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Vinz

Called and confirmed that Conrad is still allowing my staycay for this weekend to continue. They are only not accepting new reservations but will continue to honour current ones.

Gnnc

I just received a call from Conrad to inform me that my stay with them (this monday) will be cancelled as they are converting to full SHN.

Vinz

Oh probably I guess I will be one of their last guests this weekend. Thanks for the updated info

JW19

I’m curious why they are using the higher end hotels instead of the middle tier ones? I was told hotels had no option to opt out on this.

Anon

at the prices people pay for shn… a 4 star minimum is to be expected tbh..

James

I don’t think you are familiar with Singapore’s hotel prices. If they’re paying 3k for 21 days stay, it’s only $142 per night. Pre-covid you could get like Hotel81 for this price, definitely not even close to getting 3 star hotels.

ZYX

There are low-key hotels being used for SHN facilities but nobody cares.
And larger hotels with more rooms are better to manage also.

Last edited 1 year ago by ZYX
Zhi Wey

Swissotel Merchant Court is also fully SHN until mid-August.

Bee hoon

Pan Pacific Singapore convert fully to SHN from 23 May 2021 onwards.

betty

would you guys feel safe staying in a hotel that is partial shn?

TSC

Given that the G is allowing that to happen, and how cautious they have been with the measures, one can assume that the G has ensured the hotel can still house guests in a safe manner with no increased risk of exposure.

Jessie

Yes I feel it is quite safe, there are no common corridors or facilities between the SHN and non-SHN guests. In fact there probably is much higher risk of transmission from a fellow non-SHN guest than from someone within SHN.

DJK

It seems Hilton Singapore may be used for SHN as well. Inventory is blocked from 13 June until the end of the year.

sundance

The Westin joins the list from Sunday, 30/5. My booking for August stands cancelled so seems like a long haul for dedicated SHN status.

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