Visit Japan Web: How to register

If you’re planning to visit Japan, it’s highly recommended that you take time to complete the so-called “Fast-track registration” before travel. This expedites the arrivals process after you land, granting access to a special lane at the airport. 

Fast-track registration was previously done through the MySOS app, but from 1 November 2022, Japan has switched over to Visit Japan Web (VJW) instead. Here’s how the transition process works:

• If you have not registered yet, you should do so via VJW
• If you have already completed MySOS registration, you can use the MySOS blue screen for entry into Japan up till 13 January 2023

Those who have previously registered via MySOS are welcome to register again via VJW if they so wish. 

In this post, I’ll walk you through the VJW registration process. It’s not significantly different from MySOS, although it has the added convenience of bringing immigration and customs clearance under the same portal. 

Visit Japan Web

Visit Japan Web

FAQs

Visit Japan Web registration should be done at least six hours prior to your scheduled arrival time. There are three sections to complete:

• Quarantine (Fast-track)
• Immigration
• Customs

Completion of each section will generate a QR code, which travellers will show at the arrival airport to expedite procedures. 

Step 1: User registration

After creating your VJW account, the first step is to register your personal details. 

You’ll first be asked two questions:

• Do you have a passport issued by the Japanese government?
• Will you enter Japan with a (special) re-entry permission?

For the vast majority of Singaporeans, the answer to both will be “no”.

You’ll then need to provide your passport details. 

If you’re travelling with children, you may register them under your VJW account. The portal is vague about what the cut-off age is for an individual to require their own VJW account; with MySOS it was 13 years and above. 

If you cannot complete the procedures of the airport by yourself, such as infants, you can register as a family members traveling with you without creating an account, and the representative can also enter the family members traveling with you portion to create a QR code.

For those who can do the procedure by themselves, we ask that you prepare to be able to display it on your own smartphone, etc. as much as possible.

-Visit Japan Web

I believe the idea is that as far as possible, each traveller should have their own device to display their own QR code, for efficiency reasons. If that’s not realistically possible, then they can be registered on someone else’s VJW account. 

Step 2: Trip registration

The next step is to register your trip details. 

• Trip name
  • Optional field, for your own reference
• Planned arrival date in Japan
• Airline company name
  • If you’re flying a codeshare, enter the name of the operating airline
• Flight number
  • If you’re flying a codeshare, enter the main flight number (i.e. not the 4-digit one)

You’ll also be asked for your intended address in Japan. You can enter the postal code (without hyphens) of your hotel here and see if the fields auto-populate. If they don’t (as was the case for the Prince Gallery Tokyo Kioicho, postal code 1028585), then you’ll need to enter the information manually. 

Step 3: Quarantine procedures (fast-track)

When you first click on the quarantine procedures (fast-track) tab, you’ll see a red screen and a “not yet registered” status. This should look familiar to anyone who’s completed MySOS registration previously.

Our goal is to turn this screen to blue. This involves completing three sections (not four; you’ll either submit a vaccination certificate or a pre-departure test). 

Unless you have all your documents already scanned on your computer, I’d recommend doing this section from your phone so you can snap photos and upload them immediately. 

The first step is to upload a copy of your passport’s information page.

Once that’s done, the tag next to Passport will change to “Scanning”. Sit tight. You won’t be able to continue with fast-track registration until the system has scanned your passport.

This should take 10 minutes at most, and you’ll receive an email confirmation once it’s done (add noreply-rslt@hco.mhlw.go.jp to your safe list).

Refresh the page and the tag next to Passport should have changed to “Please verify”. Click on it and confirm your scanned details.

Now return to the “Pre-registration for Quarantine Procedures” screen and scroll down. You’ll see the tag next to Questionnaire WEB has changed to “Please register”. Tap on it, and you’ll be sent to another webpage. Toggle the language on top as necessary. 

To complete this section, you’ll need to provide:

• Date of arrival in Japan
• Arrival flight details
• Seat number
  • This section can be left blank if you don’t know
• Whether or not you’re a crew member
• Name
• Nationality
• Gender
• Date of birth
• Address of accommodation
• Date of departure from Japan
  • The calendar is not translated into English. All you need to know is 月 is month, and 日 is day. The rest should be intuitive enough
• Departure flight detail
• 14-day travel history
  • Remember to include your usual country of residence in your travel history
• Health declaration
• Email address
• Contact number
• Alternative contact number

Most of the information here should already be pre-populated, though for whatever reason, the accommodation information isn’t ported over. You’ll need to complete this again, keeping in mind the following:

• Don’t include hyphens for postal codes. Once the postal code is entered, the rest of the field should auto-populate
• If the system refuses to recognise your postal code, leave the postal code field blank and enter the values manually
• Remember to select the last option “lodging or destination facility”

Double check your responses, and click “complete response” when done. 

Return to the “Pre-registration for Quarantine Procedures” screen and scroll down. You’ll see the tag next to Vaccination certificate has changed to “Please register”.

Tap on it and select “Will submit”. If your vaccination certificate details are in Japanese or English, tap “yes” for the first prompt, provide the details of your three doses and upload a copy of your vaccination certificate. 

As a reminder, three doses of any of the following vaccinations, in any combination, will satisfy the fully vaccinated criteria (Janssen and CanSino only requires two doses).

Unvaccinated children under the age of 18 who travel with fully vaccinated parents/guardians will be treated as fully vaccinated. Children aged below six will be treated as fully vaccinated, regardless of their parents’/guardians’ vaccination status. 

That’s it! You’ll be brought back to the “Pre-registration for Quarantine Procedures” screen, which will now show your vaccination certificate as “being reviewed”. There’s nothing more to do at this point; you can ignore the last section on pre-departure testing since you’re fully vaccinated.

Your information will be reviewed, and you’ll receive an email once your status changes. In my case it took about 1 hour.

Return to the VJW portal, and you’ll see the status screen has turned to blue. You’re all set!

Step 4: Immigration

The disembarkation card requires some additional details, namely:

• Your country and city of residence
• Purpose of visit
• Intended length of stay in Japan
• Declaration 

The rest of the information should already be pre-populated from Step 3. 

Step 5: Customs

The customs declaration requires some additional details, namely:

• Occupation
• City of departure to Japan
• Number of family members travelling with you
• Declaration

The rest of the information should already be pre-populated from Step 3. 

Other sections

There are two additional sections in the VJW advising on travel insurance and emergency contact information. These are just FYI; no action is required from you. 

Conclusion

Visit Japan Web registration has now gone live, which brings the fast-track, immigration and customs forms under one portal. 

Registration should be relatively quick, and my approval was received in one hour, but the key thing is to do it early. There’s bound to be a deluge of applications over the next few days, so if you’re travelling soon you’ll want to give yourself plenty of buffer time.