Scoot adds two new destinations for July 2020; announces flight cancellations

Scoot has published its flight schedule for July 2020, and the good news is that it’s continuing to ramp up the destinations served. While in April and May it only served two cities, June saw an expansion to six, and July now brings eight. A total of 128 flights are scheduled to operate in July, up from the 108 planned for June. 

It’s still far short of the 67 destinations Scoot used to serve before Covid-19, but it’s moving in the right direction. 

Scoot July 2020 Schedule Overview

In July, Scoot will add Surabaya and Taipei to its route network, operating a total of 128 flights split as follows:

• to/from Guangzhou (CAN): 8 flights
• to/ from Hong Kong (HKG): 26 flights
• to/from Ipoh (IPH): 18 flights
• to/from Kuching (KCH): 18 flights
• to/from Penang (PEN): 18 flights
• to/from Perth (PER): 26 flights
• to/from Surabaya (SUB): 6 flights
• to/from Taipei (TPE): 8 flights

These flights are already available for sale on the Scoot website, and are operated on a mix of Airbus A320s and Boeing 787-9 aircraft. 

Scoot will now operate approximately 30 flights a week, a significant increase from the April and May nadir of just 12 weekly flights. 

Passengers flying on Scoot will now be able to transit through Changi Airport under enhanced safety measures. They will be kept in special transit holding areas, with their own facilities like food kiosks, restrooms, a snooze corner and smoking room. 

Full list of Scoot flights operating in July 2020

Here’s the list of Scoot flights that will operate in July 2020. Any flight not listed below is cancelled.

South East Asia

North Asia

Australia

What if my Scoot flight has been cancelled?

If your flight has been cancelled, you’re entitled to:

• a 100% refund in cash, or
• a 120% refund in vouchers, valid for 12 months

Do note that cash refunds may take up to 14 weeks to process, and will be done to the original mode of payment.

Vouchers can be redeemed on the Scoot website, and a maximum of two vouchers can be used per transaction. Those who previously received a 100% refund in Scoot vouchers (the policy before 9 April 2020) will automatically receive an additional voucher worth 20% of the original itinerary value to make up the difference.

Scoot allows you to apply for refunds or vouchers on the website under the Manage My Booking function.  Try your best to avoid calling up the hotline, as the main call centre in the Philippines has been temporarily shut down.

If your flight has not been cancelled, but you don’t wish to travel anymore, you may still be able to get a refund provided your flight was booked on/before 15 March 2020 (the date of the MOH advisory against all non-essential overseas travel), with a departure date by 31 July 2020. 

Scoot’s full refund policy for Covid-19 can be found here.

Conclusion

Two new destinations isn’t earth-shattering, but we knew from the start that recovery would take a very long time. If nothing else, this provides further connectivity out of Singapore, given that Singapore Airlines does not plan to serve either Surabaya or Taipei for July. 

We’re likely to see baby steps like this for the foreseeable future, with the SIA Group testing the waters by incrementally adding limited capacity to new destinations.