Inside Singapore Airlines tickets are going out now- here’s what’s next

Singapore Airlines has started sending out confirmation emails for Inside SIA. Here's what you'll need to do next.

Inside Singapore Airlines, the last of the three Discover Your SIA experiences, went live on Sunday with a little twist.

Instead of purchasing tickets on the spot, customers were invited to fill out an “expression of interest” form, indicating their preferred date and add-on activities. Upon submission, a wait time of three working days was quoted. 

It’s been slightly more than three days, but confirmation emails have started coming in today. These are being done in batches, so don’t freak out if you haven’t heard anything yet.

Inside the confirmation email you’ll see your assigned time slot for the guided tour, as well as any add-on experiences you may have requested. Interestingly enough, the emails are being sent from [email protected], so add this to your safe list just in case. 

What card should I use to pay?

Payment must be made within 48 hours of receiving the email, or else your booking will be cancelled. 

You have the option of using KrisFlyer miles to pay, at an “enhanced” rate of 1.02 cents. This is more than the 0.8 cents offered for SIA@Home and Restaurant A380 @Changi, but is still poor value in the grand scheme of things. Unless your KrisFlyer account is overflowing with miles, I’d advise against it. 

While the previous Discover Your SIA experiences were sold on KrisShop, this latest one seems to be billed by Singapore Airlines directly. As such, it will probably not code as a duty free transaction (MCC 5309), and it’s therefore safest to use the following credit cards:

 Earn RateRemarks
DBS Woman’s World Card
4 mpdCap S$2K per c. month
HSBC Revolution4 mpdS$1,000 per c. month
KrisFlyer UOB Credit Card3 mpdNo cap
AMEX KrisFlyer Ascend2 mpdNo cap
AMEX KrisFlyer Credit Card2 mpdNo cap
S. Month= Statement Month | C. Month= Calendar Month

Since Inside SIA is not processed by, you won’t earn an additional 1.5 mpd on your booking, nor can you use any KrisShop vouchers you may have.

On the plus side, PPS Club members will earn 1 PPS Value per S$1, while KrisFlyer Elite members will earn 3 Elite Miles per S$1. Spending on add-on activities is also eligible for the accrual of PPS Value/Elite miles. 

Inside SIA logistics

Once payment is made, you should immediately receive a confirmation email with your receipt. Some additional information is provided in this mail

Complimentary parking lots will be available for those driving; otherwise it’s about an 850 metre walk from the Upper Changi MRT station. 

Participants are advised to arrive at least 30 minutes before the start of any guided tour or add-on experience, and need to bring their NRIC or other photo ID for identification purposes. 

A full copy of the event T&C is also enclosed, and the main points to note are:

  • Each participant will receive one meal at the SIA Training Centre canteen and one goodie bag
  • Each participant can participate in the craft activities once
  • If you’re attending the flight simulator or junior pilot experience, you need to come in covered shoes

For additional enquiries, drop an email to [email protected]


I submitted two different booking requests- one for the 21 November session for myself, and another with my family on 29 November. I received confirmation for the latter but not the former, so I’m still keeping my fingers crossed- I’d like to be part of the first batch! 

If you haven’t heard anything yet, I wouldn’t lose heart. There are bound to be some cancellations; I know of at least one husband/wife team who each submitted booking requests, and both of them got approved. We should see a second wave of emails go out in 48 hours, after some of the existing spots get forfeited. 

Who else got your Inside SIA tickets?

Aaron Wong
Aaron Wong
Aaron founded The Milelion to help people travel better for less and impress chiobu. He was 50% successful.

Similar Articles



Notify of

Inline Feedbacks
View all comments

got it for the 29th! with the junior pilot experience.


Got it for 22nd with junior pilot experience!


i havent received any emails….. despite filling the form 20 mins after 10AM


Same! So annoying.


I received note that they have finished sending emails by now… Hence if not receiving anything – it is unsuccessful…


I submitted mine 10 minutes after 10am and still didn’t get anything…

makes me wonder why they kept it open till 7pm then…


i got it! 🙂


They have finished sending out the e-mails. Check your spam folders too, if yu do not have it then it is unsuccessful.


I wonder if they prioritise groups with children since it’s the school holidays ..

For everyone who managed to get tickets, enjoy! 😊


Didn’t receive anything, despite filling it up within the first 10 minutes and requesting the full flight simulator experience. Any email they sent from please so I can chase up?



Featured Deals


Follow us