Klook’s new Shangri-La Valley Wing package costs just S$300 nett (after SRV). Yes, it’s too good to be true

Last Updated:

Klook is selling a Shangri-La Valley Wing stay at the lowest price ever. The problem is, it's not actually the Valley Wing.

I was just thinking the other day that there’s never been a better time to try the Shangri-La Singapore’s Valley Wing. 

Shangri-La Valley Wing lobby
Shangri-La Valley Wing lobby

Over the past few months, prices have edged lower and lower for this exclusive “hotel within a hotel”. During Cyber Monday, rooms went for S$504 nett; during 12.12, S$492 nett; during the (still ongoing) New Year Sale, S$457 nett. 

So when I saw that Klook had launched a S$400 nett Valley Wing package, which could be further reduced to S$300 after SingapoRediscovers vouchers, I thought: OK, more of the same. 

But then I started thinking: how low can you realistically go? I mean, this is a place with all-day champagne, caviar at breakfast, and all the afternoon tea and evening canapes you care for. That price just seems a little too good to be true. 

And in fact, it is. 

Klook’s “Valley Wing” package

Valley Wing Deluxe Room
Valley Wing Deluxe Room

Klook has just launched a Shangri-La “Valley Wing” package that prices at S$400 nett for weekdays (Sunday to Thursday) and S$483 nett for weekends (Fridays to Saturdays). This includes the following:

  • 1-Night Stay in a Valley Wing Deluxe Room for Two
  • Breakfast at The Line for Two
  • Complimentary Parking

Now, if you’re familiar with the Valley Wing, you’ll immediately sense that something’s off. Valley Wing guests should have a choice of breakfast at The Line or in The Summit Room (and seriously, no one chooses the former). Why does this package only list The Line? 

Come to think of it, where’s the other valley wing inclusions? Your typical Valley Wing benefits list reads something like this: 

  • Breakfast in The Summit Room
  • Afternoon tea at The Valley Wing Lobby Lounge
  • Evening canapes and cocktails at The Champagne Bar
  • All-day champagne at The Champagne Bar

This had to be a clerical error, right? My curiosity piqued, I reached out to Klook and was told the following (emphasis mine):

This package is purely a stay in Valley Wing Deluxe Room with breakfast at The Line package, which does not include Valley Wing benefits. This package is exclusive to Klook currently. 

So…you’re basically buying a room in the Valley Wing, with none of the Valley Wing perks. Why would they even sell this?

Update: I also emailed Shangri-La reservations about this, and was told that Valley Wing benefits could be added on at S$200 nett for 2 pax. Definitely not worth it- the New Year’s sale represents better value

The leading theory is that Shangri-La’s doing very well with staycation bookings, so much so that the 158-room Garden Wing is booked solid. And with the 503-room Tower Wing still hosting SHN guests, the only way to accept more bookings is to open up the 131-room Valley Wing. In that sense, the Valley Wing is serving as an “overflow area” of sorts, which doesn’t exactly gel with the exclusive image that Shangri-La tries to project. 

But the highlight of the Valley Wing is not the room. Trust me, I’ve stayed before, and the rooms are nothing to get excited about. It’s not that they’re bad; they’re just stuck in a time warp, and in urgent need of a refresh. 

Valley Wing Deluxe Room
Valley Wing Deluxe Room
Valley Wing Deluxe Room bathroom
Valley Wing Deluxe Room bathroom

If we’re talking about rooms per se, I’d much rather be in the Garden Wing, which got a makeover in 2012. While Garden Wing rooms are slightly smaller than Valley Wing rooms (50 sqm vs 57 sqm), you look at the photos and be the judge. 

Garden Wing Deluxe Room | Photo Credit: The Shutterwhale
Garden Wing Deluxe Room | Photo Credit: The Shutterwhale

The upshot is: People don’t choose the Valley Wing for the rooms; they choose it for the amenities and perks. I certainly wouldn’t be happy with my Valley Wing stay just based on the room alone. 

To compound matters, Klook is offering an identically-priced package for a Garden Wing Deluxe Room with virtually the same inclusions. If I’m not receiving Valley Wing benefits, why should I pay the same for an inferior room? 

  Valley Wing package Garden Wing package
Room Valley Wing Deluxe Garden Wing Deluxe
Breakfast 2 adults 2 adults, 2 children
Parking Included Included
Rate From S$400 nett From S$400 nett
SRV-eligible? Yes Yes

It’s like they’re trying to ride on the prestige of the Valley Wing name, while offering none of its benefits. Quite frankly, it comes off as misleading. It’s of course their prerogative to use the Valley Wing however they wish, but the listing should come with some highly-visible disclaimers.

Not Inclusive Of…Valley Wing benefits?

People will see “Valley Wing” and assume (rightfully so) that it comes with all the usual perks accorded to guests here. I mean, the Shangri-La website says so in black and white:

How awkward a conversation do you think it’ll be at the front desk?

Conclusion

This isn’t the first time we’ve seen “creative unbundling” on Klook. Last month, I wrote about how their Andaz Singapore package was giving “room-only” rates a new meaning. Guests who booked this rate were denied access to the swimming pool and gym, a clause tucked away in the fine print (it’s since been given greater prominence). Oh, and the listing said that the reason for this was that the pool and gym were already full for the month, a statement that was flat out false. 

I can’t help but feel this “no-Valley-Wing-benefits Valley Wing package” is going to end up damaging the brand more than anything, but well…

Who’s waiting for “lobby-only” packages?

Aaron Wong
Aaron founded The Milelion with the intention of helping people travel better for less and impressing chiobu. He was 50% successful.

Similar Articles

Comments

Subscribe
Notify of
guest
8 Comments
Oldest
Newest
Inline Feedbacks
View all comments
ZYX

Actually I guess people not into hotels are not aware of the Valley Wing benefits.

ZYX

The declining rate of Valley Wing room also suggests it doesn’t really appeal to local staycation market. So the hotel management decided to unbundle the room and benefits, and tried to sell the extra rooms in Valley Wing.

ZYX

Guess some people must decide between the pool and the kid playground.

Gideon

These Valley Wing rooms look to have come straight from the 1980s. I am serving SHN now in the main building and the rooms look so much better! Service from the staff is also beyond excellent even though it is apparently a reduced level of service for SHN. The experience so far makes me contemplate coming back sometime for a staycation.

cheesecake

How about selling hotel night without the room? Who says one can’t be comfortable if the hotel sets up tents (a la Jewel) in their grand lobby where guests can have the “sleep of a lifetime” under their grand chandelier? LOL

Indie

As long as staycations remain in demand, the hotels will continue to do what they think they can get away with. The main issue is, as Aaron has mentioned before, they need to make those exclusions conspicuous.

CREDIT CARD SIGN UP BONUSES

Advertisment

Featured Deals

Advertisment

Follow us

6,886FansLike
2,641FollowersFollow

RECENT COMMENTS

TAGS