Which hotels have reverted to SHN-only facilities?

Earlier this month, the Singapore government announced that the SHN period for travellers from higher-risk countries would be extended from 14 to 21 days. This affects the vast majority of inbound arrivals, as the table below shows: 

Long story short, the requirement for SHN hotel capacity has increased by 50%. As such, we’re seeing hotels which were formerly accepting staycation guests reverting to SHN-only facilities, cancelling existing leisure bookings and not accepting new ones for a certain period.

There’s no official list of hotels designated as SHN Dedicated Facilities, but here’s what I’ve managed to put together from website searching and a few phone calls.

Which hotels have reverted to SHN-only?

In this list, I’ll be focusing on hotels which were previously approved to take staycation guests, but have since reverted to SHN-only facilities. For example, you won’t see hotels like the InterContinental Robertson Quay or Hotel Jen Tanglin here, because they were never approved for staycations in the first place. 

Affected guests should already have been contacted and offered a refund or a complimentary date change. If you’re staying in one of the hotels above but haven’t heard anything, don’t freak out. Some hotels (e.g Ritz, Conrad) have suspended new reservations but will honor existing ones up to a certain date. 

If you made your booking through an OTA like Traveloka or Trip.com, you’ll need to liaise with their customer service to make changes. Any SRV will be refunded to your account, and can be used till 31 December 2021. 

Which hotels accept both SHN and staycation guests?

In addition to the hotels above, there are certain properties which are partially-contracted SHN facilities. This means they accept both staycation and SHN guests.

• Capri by Fraser Changi City
• Fairmont Singapore
• Grand Hyatt Singapore
• Shangri-La Singapore

Do note that this is not a comprehensive list, as hotels generally do not disclose this information on their websites (it will be disclosed on the hotel premises itself, however, as per STB regulations). 

Rest assured, however, that there are stringent protocols to prevent intermingling. Hotels are required to establish separate blocks, wings or floors to separate SHN from leisure guests. Here’s the relevant STB regulations regarding such hotels:

Hotels yet to be approved for staycations

The hotels in the list below were never approved for staycations. Again, I’m only going to focus on the 4 and 5 Star properties, the type that people may be considering as staycation options for the end of year holidays. 

While you can make bookings from certain dates, there’s no guarantee they’ll be fulfilled as their SHN stints may be further extended. 

Conclusion

With 50% more SHN capacity required, a good number of 4 and 5 Star hotels have returned to full-time SHN duty, limiting the number of staycation options in the months ahead.

It should be re-emphasized, however, that the staycation experience will be severely limited due to the enhanced measures under Phase 2 (Heightened Alert). Since hotels aren’t charging any less during this period, you may be better off rescheduling for a later time.