Standard Chartered no longer pools points for KrisFlyer miles transfers

Standard Chartered 360° Rewards Points used to pool, but the new transfer portal makes this a much messier affair.

While Standard Chartered may not have the most exciting cards on the market, one thing in their favour is that 360° Rewards Points pool.

This means that those with multiple StanChart cards pay only one conversion fee when cashing out their points. Even better- if one of those StanChart cards is a Visa Infinite, the entire balance can be cashed out for KrisFlyer miles at the more favourable ratio. 

✈️ StanChart 360° Rewards Points to KrisFlyer
 💳 Visa Infinite💳 Non Visa Infinite
Transfer Ratio2,500 points = 1,000 miles3,500 points = 1,015 miles

Well, until now.

Standard Chartered recently launched a new rewards portal, and it’s created an almighty mess. It’s unclear if this was the actual intended effect, but as things stand:

  • If you are converting points to any programme other than KrisFlyer, 360° Rewards Points pool, end of story
  • If you are converting points to KrisFlyer:
    • Points earned Visa Infinite cards and the Journey card pool
    • Points earned on non-Visa Infinite cards pool

This is bad news for those who signed up for a StanChart X Card in the hope of “upsizing” their earn rates on the StanChart Rewards+ or StanChart Smart Card (luckily the first year’s fee is waived!), and if not rectified, could nudge it back towards paperweight territory again. 

Brief recap: StanChart’s rewards system

Before we talk about pooling, it’s helpful to do a quick recap on StanChart’s very confusing rewards portals (yes, plural).

360° Rewards Points can be transferred to a total of 10 different partners, as illustrated in the table below.

Frequent Flyer ProgrammeConversion Ratio
(SC Points: Partner)
2,500: 1,000
(Visa Infinite)
3,500 : 1,015
(non-Visa Infinite)
2,500: 1,000
2,500: 1,000 
2,500: 1,000
2,500: 1,000
3,000: 1,000 
3,500: 1,000 
3,500: 1,000 
3,500: 1,000
5,000: 1,000

However, they can’t all be redeemed in the same place:

  • KrisFlyer miles can only be redeemed through SC 360° Rewards (desktop online banking only)
  • All other partners can be redeemed through SC EasyRewards (desktop online banking or mobile app)

If you’re using the desktop online banking, here’s how you differentiate between the 360° Rewards and the EasyRewards options.

Click on Card Details
Redeem Rewards Now brings you to SC 360° Rewards (with KrisFlyer), View My Rewards brings you to SC EasyRewards (with all other partners)

No more pooling for KrisFlyer miles conversions

New SC 360° Rewards Portal

Standard Chartered has retired its legacy 360° Rewards Portal and replaced it with a shiny new one. 

Unfortunately, the UX is a dumpster fire, even by StanChart’s IT standards. The home page shows three different options: Shopping Mall e-Vouchers, Travel, and Points to Cash.

Clicking on Travel, confusingly, shows you eCapitaVoucher redemption options. You need to further click on the Points to Miles banner at the top to start a conversion.

You’ll be brought to a new page to convert 360° Rewards Points to KrisFlyer miles- which is where the problem starts.

I have two different StanChart cards:

  • StanChart X Card (Visa Infinite) with 755 points
  • StanChart Smart Card (non-Visa Infinite) with 16 points

There is no option to combine 360° Rewards Points across both cards when redeeming KrisFlyer miles.

Either I choose the StanChart X Card with its 755 points and rate of 2,500 points = 1,000 miles

…or the StanChart Smart Card with its 16 points and rate of 3,500 points = 1,015 miles (let’s ignore the fact that in either case I don’t have sufficient points to redeem a block of miles; that’s besides the point). 

Compare this to the legacy system, where you had one pooled figure consisting of points from all your StanChart cards. 

The tl;dr is that pooling 360° Rewards Points for KrisFlyer miles redemptions is now dead, barring any further updates.

Sadly, this means that the “hack” of getting a first-year-free StanChart X Card to upsize the value of your non-Visa Infinite points no longer works. And if you already hold a StanChart X Card or StanChart Visa Infinite Card, this is a de facto devaluation of all your non-Visa Infinite points. 

Pooling continues for conversions to other programmes

If it’s any silver lining, SC EasyRewards is unaffected. In other words, you can still pool 360° Rewards Points for conversions to StanChart’s nine other transfer partners. 

SC EasyRewards- note how a unified balance of 771 points is reflected
This pooled points balance can be redeemed for any of StanChart’s nine other partners

But unlike KrisFlyer, there is no preferred ratio for Visa Infinite cards when converting points to other loyalty programmes. Therefore the main benefit of pooling is the avoidance of multiple transfer fees, rather than an “upsizing” of your points.

Conclusion

Given how abjectly bad StanChart’s IT setup is, it’s impossible to rule out this being a bug. For all we know, tweaks will be made in the weeks or months to come that restore pooling. In the meantime, however, it’s safest to assume that pooling for KrisFlyer miles transfers is dead.

I really don’t understand StanChart’s insistence on having two different conversion rates for Visa Infinite and non-Visa Infinite cards; if the intention is to reward the former, couldn’t you just build that differential into the earn rate? 

I would also consider this to be a big blow to the StanChart X Card, since one of its main use cases would be upsizing StanChart Smart or Rewards+ earn rates. 

Ah, StanChart. One step forward, ten steps back. 

Aaron Wong
Aaron Wong
Aaron founded The Milelion to help people travel better for less and impress chiobu. He was 50% successful.

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CH Lim

Glad i cashed out my miles and cancelled all my SC cards before this mess. They must be hiring developers trained in the 3rd world on 1990s tech because their systems def feel and function like one.

Dylan

An example of regression in the name of a new system

Edm

They probably can’t differentiate by earn rate for infinite card as that might affect people who use the points to redeem other vouchers. If they wanted to just reward the infinite users with a better earn rate , this might be the only way to go?

Scb

Would non VI points still be pooled? e.g. Smart and Rewards+?

Aaron Y.

Yes, non-VI points do still pool. I have X, Rewards+ and Smart cards and the points available from the non-VI cards are a combined amount, while the X points are separate.

Jack

I have visa infinite and X card. These two points pool together.
My SMART card and Rewards+ card pool together.

OJW

What if pooling has always been “the bug” and now they have fixed it? 😉

noob

clap clap clap

Ram

so i guess it’s time to cancel SC X?

Jack

yes. Should cancel without delay

ALW

Anybody knows if you can transfer your points from a non infinite card to your infinite card ($10 transfer fee), and then use that to get the reduced KF conversion?

Joan

Checked with them, unable to! but there is a new feature on their new portal (or not, based on the person who spoke to me) that you can transfer to another card holder though..

J T

Maybe you would like to update this as I can see the stated issue was not there and I was able to redeem my pts successfully.

cng

but the points do not pool still.

Silentscope

Hey guys, adding on, it appeared that only Krisflyer is available for transfer on this new platform.

Joan

The new platform for KF miles is still pooled together. though visually, it just looks like it does not. Have 36k in rewards+ & about 6k in Smart card. and it shows that I can redeem up to 42k. just that there are no details in the new platform about the different transfer rates if you have the X card. Currently do not have one, so my rate is 3500points to 1015 KF miles.

Joan

oh yes, you are right. i just called them to check on this. was about to apply for the VI X card to pool my points (one nonVI points about to expire) before I saw this post. VI & non VI cannot be pooled now, which means no more of the upgraded conversion rate. The lady on the phone also mentioned that non VI KF redemptions will have 1 conversion fee per redemption(like usual) but VI KF redemptions will have different conversion fees. dependent on the amount of points you transfer. meaning the fee to convert 10k & 50k to… Read more »

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