Tag Archives: lounge

On the Road again to Rio: Star Alliance Rio Lounge

On the road again to Rio: Introduction
Singapore Airlines Business Class SIN-FRA
Lufthansa Premium Economy FRA-GIG
Sheraton Grand Rio Hotel & Resort
Star Alliance Lounge Rio
Lufthansa Business Class GIG-FRA
Sheraton Frankurt Airport Hotel
Singapore Airlines Business Class FRA-SIN


After two long weeks in Brazil it was time to head back to Singapore through Frankfurt. I was pleased that this time my upgrade came through so I’d have a chance to do a proper review of Lufthana’s Business Class product. Yes, it’s far from market leading, but the worst business class product will beat the best economy class product any day of the week (Air India probably being the exception)

GIG airport is nowhere near as nice as GRU, although my sense is they’re trying to do some major overhauls judging by the amount of construction boarding I saw up around the place. I’d have thought they would have finished that by the time of the Olympics, but hey, Brazil.

Check in was fast and painless. I was pleased that I had managed to get a seat on the upper deck of the 747-8, which would be my first time sitting on the upper deck of a 747 in a long time. The last occasion I did so was on a Thai Airways flight from Bangkok to Narita, in a terrible angled flat seat, perhaps 2 years ago. The time before that? That’d have to be when I was 10 or 11, going to the US on one of SQ’s Megatops. The check in lady confirmed that the seat next to me would remain empty, so that was a plus too.

The Star Alliance lounge at GIG is the newest in the network, having opened in mid-December. It’s so new I wasn’t even able to find any trip reports on it. It’s a bit puzzling why Star Alliance would build a lounge in GIG because GIG isn’t a big alliance hub- the only Star Alliance carriers flying to Rio are Lufthansa, United, TAP and Avianca.

These carriers collectively operate 42 weekly flights out of GIG (you should ignore the 140 figure in the screenshot above as that refers to Avianca Brazil, which operates out of the domestic terminal and does not have lounge access). For comparison, in the other airports where Star Alliance lounges exist

  • Sao Paulo GRU (149 weekly *A flights)
  • Los Angeles LAX  (312 weekly *A flights, ignoring all the UA domestic ones)
  • Paris CDG (375 weekly *A flights- quite a few of these will be Schengen flights and will not have access to the *A lounge in the international area )
  • Buenos Aires EZE (78 weekly *A flights)
  • Nagoya NGO (64 weekly *A flights, ignoring all the NH domestic ones)

So maybe Star Alliance has big plans for Rio. Either way, it’s confusing to me, especially when you consider that GRU is the main international gateway to Brazil and there’s already a *A lounge there.

I digress.

The lounge is located on the third floor and is managed by the Plaza Premium Group.

There was no one manning the counter when I got there, so I proceeded to let myself in. Halfway through the lounge dragon showed up and we had to double back to counter to scan my pass. It’s more an accounting exercise than anything else- I imagine that all the Star Alliance carriers who use the lounge need to pay Star Alliance a fee depending on how many of their passengers use the lounge.

The lounge opens 24/7 and is accessible to any business or first class passenger on a Star Alliance flight, or to Star Gold members flying in Economy. Members of paid lounge programs like United Club can also access. the lounge.

As per the press release, the lounge is 600 square metres and can seat 150 guests. You can allegedly see Sugar Loaf and Christ the Redeemer from the lounge, although it was late night by the time I got there and all I saw was darkness #gothkid

In line with the design concept of Star Alliance lounges, local touches and flavours have been combined with global branding elements. Brazilian natural woods, stone and concrete elements have been used to reflect the architectural heritage of the city while introducing greenery and moments of colour that accentuate the city’s close relationship with nature. Handmade Brazilian furniture pieces from renowned designers add a special touch to the overall design and feel, which can best be described as exclusive and at the same time welcoming. The lounge was designed by Hong Kong based architecture firm MSA, which was appointed by Plaza Premium, the company which will operate the lounge for Star Alliance.

Aesthetically, the lounge is pretty attractive.  The lounge is smaller than I thought it’d be, but they at least bought more than one type of chair…

My first stop was the shower. There are a grand total of 2 shower rooms in the lounge. It works out ok in the end given how few *A carriers fly to Rio, but again it’s a puzzlement to me. Building the lounge implies *A thinks GIG passenger numbers will take off in a real way. If that’s so, how can they only provision the lounge with two showers?

The shower cubicles have very nice marble finishings but are otherwise tiny

The bath amenities come in pump bottles mounted on the wall

And some basic amenities are provided for shaving, teeth brushing and feminine product-ing.

It needs to be said that this shower had one of the worst water pressures I’ve ever seen in a lounge shower. Even at full power, the water came out in a trickle. I’m not sure if that was a general problem with the plumbing that day, but it was certainly an annoyance. There also wasn’t anything in the way of a sitting area for you to wear your shoes, which is probably another design oversight. Even a chair would have been helpful. I mean, not everyone wants to sit on the loo to put on their socks…

After bathing I went to check out the buffet.

There is a limited hot food selection in the dining area

The catering was pretty forgettable. One BBQ drumlet dish, one potato dish

One beef dish and I forget what the item on the left was. None of the food was what you would call amazing. And I was surprised at the lack of hot food options given the lounge was supposed to be for both First and Business class passengers.

Cold food options included sandwiches, wraps, cheese and fruits

There’s also an option for hot bread

I vaguely recall the publicity materials for the GIG Star Alliance lounge talking about cooked to order meals. No evidence of that here.

Drinks wise, a few reds and whites compliment the usual soft drinks and juices.

No champagne was available, but there was sparkling wine.

There’s also a fully stocked bar where the bartender can make any manner of drinks. Right after I took this photo someone who looked like the manager (dude in the tie) barked at me that photos weren’t allowed in the lounge. I didn’t acknowledge him and walked off to take photos of other areas. Thankfully, he didn’t follow me. Seriously, what is up with no photo policies? Does he think that nefarious agents from SkyTeam and OneWorld are trying to infiltrate the lounge and steal important trade secrets like the brainwave of only putting 2 showers in the lounge? I mean I can understand if other passengers are uncomfortable with appearing in strangers’ photos, but the area was deserted at the time.

From a productivity point of view, one thing the lounge gets right is that there are plenty of outlets and USB plugs. The internet was also fast enough for me to download a few additional Netflix episodes to my device before boarding.

My overall impression of the GIG Star Alliance lounge was that it was nowhere as good as the Star Alliance lounge in Sao Paulo (which I reviewed here). That lounge simply has a lot more going for it- higher ceilings which make it seem more spacious, clearly demarcated dozing areas, a wider variety of F&B and generally friendlier staff.

OLYMPUS DIGITAL CAMERA

OLYMPUS DIGITAL CAMERA

It was a long walk to the gate, so I left the lounge early and headed for the gate, eager to board the plane and head up that stairwell…

Via Istanbul: Turkish Airlines Lounge Istanbul


After arriving in IST from KUL I was pretty excited and rearing to check out the (allegedly) best business class lounge in the world.

As it turned out, though, it took quite some time to clear security – even the dedicated priority line for business class passengers took some time to clear. Eventually, I’d finally made it to the promised land.

Lounge Istanbul entrance

The reports were true. The lounge is sprawling, and it offers a really unique stopover experience.

Architecture

I particularly liked the architecture, which manages to give the lounge a distinctively Turkish taste.

turkish istanbul business lounge

Lounge Istanbul

Lounge Istanbul carts

Lounge Istanbul centrepiece

The facilities ranged from a baggage deposit area near the entrance (which was totally full so we ended up not being able to use it)…

Lounge Istanbul baggage area

Entertainment

…to a myriad of entertainment options…

Lounge Istanbul billiards table
Billiards table

Lounge Istanbul TV wall
TV wall with wireless headsets

Lounge Istanbul cinema
Cinema with popcorn machine

Lounge Istanbul console gaming
Console gaming stations (I believe this was the PS4)

Lounge Istanbul RC cars
Remote control racing

Lounge Istanbul golf simulator
Golf simulator

Lounge Istanbul play area
Children’s play area

Food

…to about a bazillion options for filling your stomach.

Lounge Istanbul salad bar
Salad bar

Lounge Istanbul sesame bagels
Turkish sesame bagels

Lounge Istanbul butter
Fancy butter

Lounge Istanbul fruits
The healthful dessert option

Lounge Istanbul desserts
The less healthful dessert option

Lounge Istanbul Turkish desserts
Turkish desserts

Lounge Istanbul bakery
From the bakery

Lounge Istanbul hot food
Hot food, freshly prepared

Beverages

Plenty of options for quenching your thirst, too.

Lounge Istanbul drinks station
The non-alcoholic variety

Lounge Istanbul alcoholic drinks
The alcoholic variety

Lounge Istanbul tea station
One of many tea stations

Lounge Istanbul tea selection
Offering a wide range of selections of tea

Conclusion

All in all, I would say that Turkish Airlines’s Lounge Istanbul really does live up to its reputation. If there’s anything I’d complain about, it’s that WiFi speeds were nearly unusable while I was there – I guess there were just too many people logged into their network. I only really had about an hour there each time I passed through Istanbul, so I didn’t actually get to try most of the things on offer, but even sampling what I did and visually taking everything in was an experience in itself.

I probably wouldn’t deliberately go out of the way to visit it again anytime soon, but if I happened to be flying in that direction? I might just try to make it happen…


Louis believes he caught the premium travel bug after attaining KrisFlyer Elite Gold and occasionally being upgraded while shuttling between the UK, Singapore and Japan (in economy class). These travels have led to a wonderful marriage, as well as a burning desire to maximise his frequency of travel in business class or better.

He travels with a gryphon plush toy, Griffles, which often stands in for him in vacation photos. Griffles continues to amuse (and confuse) air stewardesses, hotel staff and just about everybody else, all around the world.

Plaza Premium launches loyalty program, Citi Prestige and HSBC VI holders take note

Plaza Premium is a contract lounge operator that has more than 140 lounges across 35 airports in 16 countries. The quality of contract lounges can vary greatly, but Plaza Premium is generally one of the better ones- their new lounge in Hong Kong, for example, wouldn’t look out of place for a top tier airline.

Plaza Premium has partnered with Arrture to start its own free-to-join loyalty program where you earn points every time you visit a Plaza Premium lounge. Note that although there are 140+ Plaza Premium lounges, not all are currently participating in this loyalty program. 37 currently are (including, importantly, the one in Singapore) and you can see the full list here.

The program is still in its infancy, but right now the deal is that you earn 100 points every time you visit a Plaza Premium Lounge, and once you hit 2,000 points you can redeem a free Plaza Premium Lounge coupon.  As per their website, they plan to offer other redemption options in the future. At the very worst you could gift that coupon to someone else. You can’t sign up for Arrture online, unfortunately, as you need to pick up a physical form from a participating Plaza Premium lounge.

Why is this interesting? Because Plaza Premium lounges can be accessed through the Priority Pass program, and a lot of miles earning credit cards in Singapore will offer a handful of free visits a year.

Not too long ago I did an article on credit card lounge access. Here’s a recap of who gives you what

Card No of Free Visits Subsequent Visit Guest Visit
Citibank Prestige Unlimited N/A Free
Citibank Premiermiles 2 per annum US$27 US$27, however 2 free visits can be shared between guest and cardholder
DBS Altitude (Visa only) 2 per 12 month membership period US$27 US$27, however the 2 free visits can be shared between guest and cardholder
CIMB Visa Infinite 3 per year US$27 US$27
ANZ Travel Card 2 per quarter with S$10,000 spend N/A N/A
ANZ Signature Priority Banking Visa Infinite 2 lounge passes with min S$5,000 spend in a month N/A N/A
Standard Chartered Visa Infinite 6 per year

(Unlimited if you have the Priority Banking version of the SCB VI)

S$38 S$38

(US$27 if you have the Priority Banking version of the SCB VI)

HSBC Visa Infinite Unlimited N/A S$35
OCBC Voyage 2 per 12 month membership period, unlimited visits to Plaza Premium Lounges till 30 Sept 16  (Thanks Jey for pointing this out!) US$27 US$27
OCBC Elite World 2 per 12 month membership period US$27 US$27
Diners Cards 1 free visit to Diners Club partnered airport lounges from Apr-March Fees apply Guest fees apply
Krisflyer Ascend 4 vouchers for selected SATS and Plaza Prem. Lounges per membership year N/A Voucher can be used for a guest as well
UOB JCB Card Unlimited access to JCB-partnered airport lounges till 31 Mar 17 except in Singapore N/A Guest fees chargeable
Maybank Horizon Platinum Visa 1x Access available with min S$400 spend on airtickets within 3 months of charge. Lounges in SG, JB, KL and HK S$42 Guest fees chargeable @ 20% discount to S$42

I think you know where I’m going with this.

Image result for hsbc visa infiniteImage result for citibank prestige singapore

If you hold a HSBC Visa Infinite or Citibank Prestige card, you get unlimited visits to Priority Pass lounges. Therefore, even if you already have lounge access elsewhere, it might be worth the 5 minutes dropping by the Plaza Premium lounge in T1 every time you depart SIN just to register a visit (as per the T&C, both paid visits and complimentary visits via your credit card issuer count towards points earning).

I personally don’t think the current reward (20 visits= 1 free visit) is that exciting, but I’m keen to see what additional rewards they add to this program. So I would start building my points balance regardless, if I had a card with unlimited lounge access. Obviously, if your credit card only comes with limited visits per year you might be wiser to save those visits for when you really need them.

I see what Plaza Premium is doing here and it’s really quite clever. They know that credit cards which come with unlimited lounge access tend to be top tier ones, owned by people who probably have lounge access of their own already (through flying premium cabins or airline loyalty programs). Since Plaza Premium earns a fee every time someone Priority Passes their way into the lounge, it would make sense for them to encourage such individuals to start utilizing the visits they would otherwise not bother to make.

Too bad I can’t justify paying the annual fees for either the Citibank Prestige or HSBC VI, or I’d be making a lot of trips to Terminal 1…

(HT: Head for Points)