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How I just avoided a stay-home notice (or: Date night at the airport)

The Singapore government announced a stay-home notice for ASEAN countries on Sunday night. Guess who was at the airport when it broke.

On Sunday night, the Singapore government issued a 30-day advisory against all non-essential travel abroad. Thatโ€™s all travel, even to areas unaffected by the coronavirus (a list that Iโ€™m sure dwindles by the day). In addition, a mandatory stay-home notice (SHN) came into effect from 2359 on Monday March 16 for anyone arriving from an ASEAN country.

So it figures that The Milelioness and I would be checked-in and ready to fly when this news broke. And thus began a very interesting eveningโ€ฆ

The trip report that wasnโ€™t

When The Milelioness told me she had a dental course in KL, I got excited. Not because Iโ€™m particularly fond of anything over there (though KL is decidedly less exotic than some of her other adventures), but because I saw a great opportunity to knock out some reviews.

You see, flying to Kuala Lumpur represents a sort of sweet spot for airline lounge reviews at Changi. For the cost of a one-way Business Class ticket on Malaysia Airlines (12,500 Avios + S$55.40), you get to access the:

  • British Airways Lounge
  • Qantas Business Class Lounge
  • Qatar Airways Premium Lounge
  • Cathay Pacific Business Class Lounge (more theoretical than anything, given that itโ€™s tucked away in Terminal 4)
British Airways Business Class Lounge, Changi

Iโ€™ve already reviewed some of these lounges before, but I just got myself a Google Pixel 3 and was itching to snap some better quality photos. Besides, I really wanted to visit the recently-opened Qatar Airways Premium Lounge, which has a full-service bar and a dine-on-demand restaurant.

Qatar Airways Premium Lounge, Changi

In KL, Iโ€™d do a review of the Hilton Kuala Lumpur Sentral, as well as the Plaza Premium First lounge at KLIA. The First lounges are a step up from the regular Plaza Premiums, and I was eager to see if the Kuala Lumpur one could match the experience I had in Hong Kong.

So the plan was to fly out on MH 616 on Sunday, 15 March, and back on SQ 119 on Tuesday, 17 March. 48 hours, in and out, easy-peasy. As far as my trip report routings go, this would probably be the most straightforward ever.

But we never even set foot on the plane.

What happened?

Changi Terminal 2 was dead quiet when we arrived at 3 p.m, not a surprise given all thatโ€™s going on now. The check-in at the Malaysia Airlines desk took all of two minutes, as we only had a single carry-on bag (this proved to be a lifesaver later on).

The agent gave us our boarding passes and invited us to visit the SATS Premier Lounge. โ€œOh no we wonโ€™tโ€, I said to the Milelioness. I donโ€™t care if it won Priority Pass Lounge of the Year 2017, no self-respecting Malaysia Airlines passenger at Changi should end up there.

Instead, we took the skytrain over to Terminal 1, where I got busy snapping photos of the Qantas Business Class lounge. Itโ€™s a testament to the Pixel 3โ€™s camera and software that a complete noob like me can get pictures like this:

Qantas Business Class Lounge Singapore
Qantas Business Class Lounge Singapore
Qantas Business Class Lounge Singapore
Qantas Business Class Lounge Singapore
Qantas Business Class Lounge Singapore
Qantas Business Class Lounge Singapore

After that, I paid a quick visit to the British Airways lounge next door. Although itโ€™s architecturally stunning, the F&B selection was miserable. No hot food, no tended bar, no match for Qantas.

British Airways Business Class Lounge Singapore
British Airways Business Class Lounge Singapore
British Airways Business Class Lounge Singapore
British Airways Business Class Lounge Singapore
British Airways Business Class Lounge Singapore

We went to the Qatar Airways lounge 10 minutes before it opened at 5.30 p.m. Since weโ€™d have to head back to Terminal 2 for our 7.30 p.m flight, we had roughly 1 hour 15 minutes to indulge.

Qatar Airways Premium Lounge Singapore

Iโ€™ll do a full report on the lounge later this week, but the tl;dr version is that it was everything Iโ€™d hoped it would be- amazing service, beautiful interiors, and excellent catering.

Qatar Airways Premium Lounge Singapore
Qatar Airways Premium Lounge Singapore
Qatar Airways Premium Lounge Singapore

As the food arrived, I wondered in amazement how many Malaysia Airlines Business Class passengers were missing out on this each day at the โ€œlounge of the yearโ€.

Dine-on-demand options at the Qatar Airways Premium Lounge Singapore
Dine-on-demand options at the Qatar Airways Premium Lounge Singapore
Dine-on-demand options at the Qatar Airways Premium Lounge Singapore

The food was delicious and the wine sublime. All was right with the world.

And then things went pear-shaped. The news came in, courtesy of the ever on-the-ball Milelion Telegram group.

I articulated something that can be politely paraphrased as, โ€œoh heavens, thatโ€™s ever so badโ€ as I read the article.

ASEAN countries.

14-day stay-home notice.

Effective 11.59pm on Monday March 16

Oh boy.

A stay-home notice might be an annoyance for someone like me who can work from anywhere, but for The Milelioness, itโ€™d be a deadweight loss. You canโ€™t exactly clean teeth from your couch, and given our planned return of March 17, the earliest she could get back to work would be April 1.

We both set off on a flurry of calls- me to the airline and hotel, she to her colleagues and course organizer. It helped that weโ€™d each had a healthy amount of champagne by now (Bollinger Rose), and everything took on a surreal quality.

For my part, I surmised that:

  • It was within 24 hours of departure, so BA would not refund the miles for the Malaysia Airlines award
  • Cancelling the Hilton Kuala Lumpur this late would require an appeal, which I duly fired off via email
  • The Singapore Airlines ticket would also require manual intervention, but I had until Tuesday so there was no point trying to sort that out now

Basically, all I could do now was try and get us back landside. The Milelioness confirmed that her course would be rescheduled in Singapore via video conference, and we headed off to immigration.

Now, Iโ€™m well aware that itโ€™s normally an offense to enter the transit area with no intention of departing Singapore. In the words of the Singapore Police Force:

Passengers who enter the transit areas with a boarding pass should only be there for the purpose of travelling to their next destinations. Those who misuse their boarding pass to enter into the transit areas, with no intention to proceed to their next destinations, are liable for an offence under the Infrastructure Protection Act. The offender may be prosecuted in Court and shall be liable on conviction to a fine not exceeding $20,000 or to imprisonment for a term not exceeding 2 years or to both.

However, this was surely an exceptional circumstance, and I canโ€™t imagine weโ€™d be the only travelers that evening with cold feet. At worst, theyโ€™d tell us no dice, and weโ€™d board the flight to KL and arrange a turnaround the very next day.

Fortunately, the immigration officers were sympathetic. They told us that we would need to be escorted out by an MH staff, and sent us to the transfer desks at Terminal 2.

After a wait of about 20 minutes, a ground agent for MH showed up. She took our passports, filled out a form, and off we went to the arrival hall. Hereโ€™s where I was really thankful we didnโ€™t check in a bag, which would have complicated things even more.

There was a brief interview by the ICA officer, namely โ€œwhy arenโ€™t you flying todayโ€ and โ€œdid you purchase any duty free itemsโ€. The whole thing took less than 5 minutes, and we were processed back into Singapore. It helps when thereโ€™s no major Korean boyband arriving that day to make ICA doubt your bona fides.

Implausibly, I felt peckish again (all that cross-border travel will do that to a person), so we capped the night off at Shake Shack in Jewel, with no queue in sight. When life gives you lemonsโ€ฆ

How much was I out of pocket?

In the end I managed to cancel the Hilton booking without charge and open-date the Singapore Airlines ticket, so the out of pocket cost per person was 12,500 Avios and S$55 of taxes. Those taxes should normally be recoverable if you didnโ€™t fly, but since BAโ€™s cancellation fee would be S$69, there was no point trying to get them back.

Losing the miles isnโ€™t ideal, but on the bright side, I got all the lounge photos I needed plus a very nice dinner with wine. Iโ€™ve planned worse date nights.

We really dodged a bullet there, because just one day later, Malaysia announced a nationwide lockdown that comes into effect on March 18. I shudder to think about the logistics of getting to the airport for an evening flight on March 17 under those circumstances.

Conclusion

This is one trip report that didnโ€™t go as planned, but thankfully we got out of it alright. Itโ€™s now 30 days of riding out the storm and seeing how other countries tackle the Covid-19 spread.

If you had travel plans during this period, I hope youโ€™ve had similar success in getting your miles/money refunded. Hopefully your experience wonโ€™t be as eventful as mine!

Aaron Wong
Aaron Wong
Aaron founded The Milelion to help people travel better for less and impress chiobu. He was 50% successful.

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Raymond Wee

One โ€œbrightsideโ€ of the exercise was definitely that you got some really great photos of the various lounges without the usual crowd.

Stephanie Lee

In light of the shitty climate where itโ€™s nothing but doom & gloom, this article made me LOL at my work desk! The killer was you feeling peckish after the scramble. I felt thatโ€ฆ#samesies. All the best, stay healthy and keep these hilariously informative reports coming in! (P.s. Google Pixel 3 rocks!)

DY

I was at KL Hilton on 6 Mar and over that weekend. Did the KLIA express direct to Hilton and enjoyed the Grand Exec Suite with excess to the lounge. Generally a business hotel on weekdays with a fair bit of family weekenders on Sat/Sun. Personally i prefer the Le Meridien just next door, especially their executive lounge and the fantastic options during happy hour. Both have their standard bubblyโ€™s equivalentโ€ฆso i am good ๐Ÿ™‚

Cappy Hamper

The Singapore restrictions are a minor inconvenience as you could have always chosen to fly to JHB and take the bus back into Singapore (land crossings are exempted from SHN).

The Malaysian restrictions do not affect foreigners trying to get OUT. Iโ€™m most baffled at the huge number of Singaporeans trying to get back to Singapore by 2359hrs 17 March because of the Malaysian โ€œrestrictionsโ€ which donโ€™t apply to them.

Adam

Assuming you can find someone to take you across the border. Cross-border public bus services are suspended and thereโ€™s no bas pekerja to take you across since the workers they normally ferry wonโ€™t be crossing anyway. I guess you could take the train though.

Cappy Hamper

Thereโ€™s always walking across the causeway as the last resort. Thousands of commuters do it every day. It canโ€™t be that difficult.

Adam

Yeah I guess. Or hitchhike on a lorry.

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