Scoot announces May 2020 flight schedules and cancellations

Scoot has published its schedule for May 2020, and its as bare bones as it comes. The airline, which before Covid-19 flew to 67 destinations, will serve just two next month, the same as in April.

A total of 56 flights will operate to Hong Kong (28) and Perth (28), each served 3x weekly by Boeing 787-9 aircraft. Singapore Airlines is not flying to either of these destinations in May (or June, for that matter), so this provides coverage to two relatively important cities for Singaporeans.

Full service options still exist to Hong Kong, however, in the form of Cathay Pacific. The airline, which recently relocated to Terminal 1, is operating 3x weekly flights between Singapore and Hong Kong in May, on A330-300 aircraft.

What flights are still operating?

Here’s the list of Scoot flights that will operate in May 2020. Any flight not listed below is cancelled.

North Asia

Australia

What if my flight has been cancelled?

If your flight has been cancelled, you’re entitled to

• a 100% refund in cash, or
• a 120% refund in vouchers, valid for 12 months

Do note that cash refunds may take up to 14 weeks to process, and will be done to the original mode of payment.

Vouchers can be redeemed on the Scoot website, and a maximum of two vouchers can be used per transaction. Those who previously received a 100% refund in Scoot vouchers (the policy before 9 April 2020) will automatically receive an additional voucher worth 20% of the original itinerary value to make up the difference.

Scoot allows you to apply for refunds or vouchers on the website under the Manage My Booking function.  Try your best to avoid calling up the hotline, as the main call centre in the Philippines has been temporarily shut down.

If your flight has not been cancelled, but you don’t wish to travel anymore, you may still be able to get a refund provided your flight was booked on/before 15 March 2020 (the date of the MOH advisory against all non-essential overseas travel), with a departure date by 30 June 2020. 

Scoot’s full refund policy can be read here.

Conclusion

Unlike Singapore Airlines, Scoot has not released a schedule for June 2020 yet. However, I just can’t see anything other than a repeat of May’s schedule, given the current state of affairs. Scoot is largely leisure-focused, and it seems almost impossible for the leisure travel market to open up in any big way by June.

I’m actually still holding on to a ticket to Bangkok in July, but I’m 100% certain that won’t be happening. The only hope I have left for 2020 travel is Dubai in November, but the prospects seem to grow dimmer each day…