Scoot adds Clark, Kuala Lumpur and Seoul to August 2020 schedule; brings back ScootPlus

Scoot has published its flight schedule for August 2020, and with 140 flights, it’s the busiest one since the onset of Covid-19. While Scoot only served two cities in April and May, June saw an expansion to six, July to nine and now August to 12.

Scoot will also resume offering ScootPlus, its pseudo business class experience, on flights operated by the Boeing 787 Dreamliner. Due to regulatory restrictions, however, it won’t be the “full fledged” ScootPlus experience. 

Scoot August 2020 Schedule Overview

In August 2020, Scoot will add Clark, Kuala Lumpur and Seoul to its route network, operating a total of 140 flights split as follows:

• to/from Clark (CRK): 10 flights
• to/from Guangzhou (CAN): 10 flights
• to/ from Hong Kong (HKG): 26 flights
• to/from Ipoh (IPH): 10 flights
• to/from Kuala Lumpur (KUL): 8 flights
• to/from Kuching (KCH): 10 flights
• to/from Nanjing (NKG): 8 flights
• to/from Penang (PEN): 10 flights
• to/from Perth (PER): 26 flights
• to/from Seoul (ICN): 10 flights (via TPE)
• to/from Surabaya (SUB): 8 flights
• to/from Taipei (TPE): 14 flights

The reason why the total flights here add up to 150 (and not the 140 earlier stated) is because Seoul is served via Taipei. On August 16, 21, 23, 28 and 30, TR 880 will operate SIN-TPE-ICN, with TR881 operating the return ICN-TPE-SIN leg. That accounts for the additional 10 flights. 

ScootPlus returns

As mentioned, Scoot will resume offering ScootPlus on flights that are operated by the Boeing 787-9 Dreamliner, namely Guangzhou, Hong Kong, Nanjing, Perth, Seoul and Taipei. 

ScootPlus passengers get larger seats, plus complimentary Wi-Fi (30MB) and in-seat power. However, due to ongoing regulatory restrictions, the following benefits will not be available:

• 15kg cabin baggage – the new 3kg cabin baggage limit will apply instead, and the remaining cabin baggage (up to 12kg) can be checked in at no additional cost;
• Choice of meals and beverages – Meals and beverages will not be available for purchase online and onboard, refreshment packs will be pre-placed on seats instead;
• Priority Check-in and Boarding- This is presumably suspended because of the need to board passengers according to whether they’re transiting in Changi or not

Passengers flying on Scoot will now be able to transit through Changi Airport under enhanced safety measures. They will be kept in special transit holding areas, with their own facilities like food kiosks, restrooms, a snooze corner and smoking room. 

Full list of Scoot flights operating in August 2020

Here’s the list of Scoot flights that will operate in August 2020. Any flight not listed below is cancelled.

South East Asia

North Asia

Australia

What if my Scoot flight has been cancelled?

If your flight has been cancelled, you’re entitled to:

• a 100% refund in cash, or
• a 120% refund in vouchers, valid for 12 months

Do note that cash refunds may take up to 14 weeks to process, and will be done to the original mode of payment.

If you opt for vouchers, do note that these can be used on the Scoot website, with a maximum of two vouchers per transaction. Those who previously received a 100% refund in Scoot vouchers (the policy before 9 April 2020) will automatically receive an additional voucher worth 20% of the original itinerary value to make up the difference.

Scoot allows you to apply for refunds or vouchers on its website under the Manage My Booking function. There’s no need to call up, and in any case you’d probably encounter long hold times. 

If your flight has not been cancelled, but you don’t wish to travel anymore, you will still be able to get a refund provided your flight was booked on/before 15 March 2020 (the date of the MOH advisory against all non-essential overseas travel), with a departure date by 30 September 2020. 

Scoot’s full refund policy for Covid-19 can be found here.

Conclusion

More destinations and the return of ScootPlus are hopefully signs that Scoot is inching back to regular operations. Scoot’s August capacity will be a mere fraction (~3%) of what was originally scheduled, but it’s still a step in the right direction for sure. 

We’re likely to see the small increments to the number of flights and destinations each month, barring some major event like the lifting of travel restrictions or the development of a vaccine.