Review: Conrad Macao

A rather opulent property decked out with plenty of bling, this casino hotel turned out to be pretty fun.

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Getting there


Conrad Macao is located on the Cotai Strip on the southern half of Macau – without going too much into detail, that positions it among the other Sands properties such as the Venetian and Parisian Macao.

Conrad Macao, standing proudly beside a Sheraton

For those of you interested in exploring the city, Macau Peninsula is still a short 30min drive away. It’s not actually a big territory, so I wouldn’t be too concerned about the hotel location; that said, I did enjoy being within walking distance of the other major properties in the area.

Walkway linking Sands properties

The Sands group also has a (paid) ferry service running between Hong Kong and the Cotai strip (with free shuttle buses going between the ferry terminal and the various hotels), with one of the routes directly linking HKG airport to Taipa ferry terminal. The airport route even offers seamless luggage transfer services for a number of airlines (including CX, of course), so we opted to utilise the service to get there from HKG in a relatively fuss-free manner.

(Image adapted from Cotai Water Jet website)

Checking in

The word ‘opulent’ comes to mind when describing the Conrad Macao. And not necessarily in a good way – the phrase ‘over the top’ also pops up. But hey, it’s a casino hotel, so abandon expectations of classiness and it can all actually be rather fun.

Does the doorway to the check in desk really need to look like a palace entrance?

I guess with this interior, that doorway kinda makes sense.

For the holiday season they did up a Christmas tree decked out with holiday ornaments and a number of their very own Conrad bears.

Delightful holiday decoration, or the site of mass bear lynchings?

As a Diamond member (and, I assume, if you opted for lounge access) I was escorted to the executive lounge for check in.

Check in area at the lounge

The property reportedly has a high percentage of suites and is more generous about upgrading guests – unfortunately, since it was fully occupied (I’d checked on the Hilton app) I didn’t receive any upgrade. Looking through the list of benefits in my welcome letter, I doubt that I received anything more than a Hilton Gold member would have, other than guaranteed lounge access. And perhaps that complimentary hour’s usage of the meeting room, which I did not utilise. That said, I definitely appreciated having access to the lounge during the stay.

Elite benefits at the Conrad Macao

The room

At 560 sq ft (52 sq m), the basic room is pretty roomy, with plenty of space to walk around and even a dedicated space for a sofa area.

I like how the TV’s HDMI ports are easily accessible

Note the bear artfully positioned on the pillow

Near the entrance is the mini-pantry area, with a kettle and Nespresso machine for all your all your complimentary beverage needs.

Complimentary coffee & tea facilities (and bottled water)

The mini-bar is just below, with the standard overpriced hotel items as well as a semi-threatening inventory checklist reminding guests what they shouldn’t be taking home as free souvenirs.

Rather amusingly, the mini-bar price list includes a “Personal Item” available at MOP$75 (about S$12).

Mini-bar rates

The Chinese text (安全套) is less coy about it and goes ahead to call a spade a spade – or in this case, condoms.

“Personal Item”

The traditional work desk remains – I find it odd that some properties are beginning to remove it entirely; isn’t it common these days for people to (unfortunately) have to work on stuff even while on vacation?

Working desk

It was useful to have a smart phone on hand you could use for free – I was on a data roaming plan, but this helped to reduce my data usage for this leg of the trip.

Complimentary use of handy smart phone

It’s common for hotels to provide an armchair to sit on, so I liked having a full sofa to use instead.

Sofa area

Complimentary hard candy

The bathroom continues the gaudy luxurious design aesthetic with marble-style furnishings.

Bathroom sink

Bathroom amenities were tucked away in a shiny box, with glasses and more complimentary bottles of water nestled away.

There’s a bathtub to one side of the bathroom, with a small TV to watch while you soak.

Bath tub

Of all the Conrad properties’ bath toys, I particularly like the Conrad Macao rubber duck – the dice within the duck really makes sense for the casino property.

Conrad Macao rubber duck (with dice inside)

On the other end of the bathroom, you have the shower and toilet facilities.

Shower and toilet

Back outside, you could look out the window for a pretty enjoyable view. Technically the room is labelled ‘City View’ – I suppose a model of Paris counts as a city.

View from the room – the Parisian

Griffles hanging out with the latest additions to my Conrad collection

His & Her amenities

Something we found rather amusing was the provision of customised his & her amenities in the room, as with these slippers and bath robes.

His & her slippers

They also have gender-specific bath robes

The toothbrushes I still found rather amusing, but razors were where I thought they might have gone too far with this gimmick…

His & her toothbrushes and… shave kits

Breakfast (restaurant)

Complimentary buffet breakfast at the Orbit restaurant was available for Gold and Diamond members.

The restaurant is actually part of Sands Cotai Central, and is a rather long walk from the hotel. As the name suggests, it’s indeed rather grand (and very large).

Grand Orbit restaurant entrance

Breakfast at Grand Orbit

Near where we were seated, there was a stand-alone island offering bread, pastries and dessert items. I found the Portuguese egg tarts especially enjoyable.

Bread

Pastries

Bread & butter pudding, waffles, pancakes

Portuguese egg tarts

Looking at the rest of the restaurant, I was momentarily paralysed. This place was massive, with multiple stations to get food from. I’ll let the pictures do the talking here.

Grand Orbit breakfast buffet

Noodle station

Fried turnip cake, steamed pork ribs, tea leaf eggs

Dim sum

Indian food

Congee

Various snacks

Soup

Cheese & cold cuts

Honey glazed ham

Western breakfast items

Fruits

Juices

I was really impressed by the visual presentation and the variety of food available, but unfortunately found the actual quality food to be rather mediocre and disappointing.

Thankfully, as a Diamond member I had another option for breakfast.

Executive lounge

The Conrad club lounge offers a small quiet area on the 39th floor for additional dining options. Unfortunately, it seems that you have to top up 600HKD (S$100) per night to access it.

Advertising

Thankfully, based on recent reports on FlyerTalk, (if booking off-peak) complimentary lounge access shouldn’t be out of reach for Gold members.

For the Christmas season they’d added some festive decorations – I imagine other ornamental items would take their place in other times of the year.

Christmas decor in the Conrad Macao lounge

Breakfast

Very generally, although the variety of food was much smaller as compared to Grand Orbit restaurant, I thought the quality of offerings was superior. Again, I’ll let the pictures do the talking.

Cheese & cold cuts

Dried fruits and nuts

Salad items (and Portuguese egg tarts in the background)

Fresh honey

Buffet-style hot food

Fried potatoes, bacon, youtiao

Afternoon tea

Unfortunately, I didn’t get to try out the afternoon tea experience during my stay there – it’s usually served from 3-5pm daily.

Evening cocktail

5.30-8pm is evening cocktail time at the lounge. As with most evening lounge buffets, the food is meant to serve as light bites rather than a dinner substitute. It’s probably possible to get full on this stuff, but it’ll hardly be a wholesome meal.

The lounge setup for food

The selection of hot food is rather limited, though enjoyable enough.

Fried vegetable spring rolls

Chicken wings stir-fried with Sichuan spices; baked scallop with Macau turmeric sauce

If you plan to have dinner elsewhere, the range of snacks might serve better as light bites.

Bread & dessert

The cold cuts, cheese, and snacks are similar enough to what is served at breakfast – I’m guessing that they’re served at all three lounge meals.

Cold cuts & cheese

Salad, snack and fruit

I found the selection of alcoholic beverages to be pretty generous. This is probably the highlight of the lounge, if you drink.

Various wines

The harder alcoholic beverages and some sangria

Conclusion

About a year ago, while planning the trip, I’d managed to book the slightly pricier Deluxe City View room for the same number of points (40,000) as the basic Deluxe room. It seems like as of now, the Deluxe City View room is no longer priced as a standard redemption, and the price of the basic Deluxe room has risen to 50,000 points, unfortunately. Even so, I still think it’s a pretty good use of points given that retail rates are currently around S$600, including taxes.

If you haven’t been to Macau before, I think a 2-night stay at Conrad Macao is a good time to get a sense of the place while enjoying the property as well; perhaps even longer if you plan to spend some time in the casinos? The availability of easy connectivity from Hong Kong also makes it a viable option if you’re flying through HKG.

Louis Tan
Louis believes he caught the premium travel bug after attaining KrisFlyer Elite Gold and occasionally being upgraded while shuttling between the UK, Singapore and Japan (in economy class). These travels have led to a wonderful marriage, as well as a burning desire to avoid flying long-haul economy. He travels with a gryphon plush toy, Griffles, which often stands in for him in vacation photos. Griffles continues to amuse (and confuse) air stewardesses, hotel staff and just about everybody else, all around the world.

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Alien

Bro, Christmas is long over

[…] Conrad Macao (40,000 points; US$200 per night) […]

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