Review: UOB Reserve Visa Infinite

Last Updated:

The UOB Reserve packs a S$3,852 annual fee, but its benefits feel underpowered compared to the competition.

The UOB Reserve Visa Infinite occupies the so-called “S$500K credit card segment”– a bit of a misnomer, given that some of these cards (e.g the AMEX Centurion) don’t actually have published income requirements.

As you may have guessed, these ultra-exclusive cards epitomize the spirit of “if you have to ask…” Cardholders pay eye-watering annual fees, but can expect some pretty snazzy benefits like free hotel nights, beck-and-call concierge services, and invitations to exclusive events where monocle-clad gentlemen nibble canapes and complain about the price of manservants.

I originally reviewed the UOB Reserve back in 2018, but recently received an updated benefits brochure from Milelion reader Dean. There have been some product changes since the last review, so here’s my revised take.

tl;dr
Despite its top-of-the-line positioning, the benefits of the UOB Reserve are decidedly middle-of-the-road. For the annual fee you pay, you’d expect it to deliver way more.
The goodThe bad
  • Unlimited miles purchase facility
  • IAC membership can be useful for globetrotters
  • Book 2 hotel nights, get 2 nights free 
  • Underpowered dining, lounge and airport limo benefits
  • Weaker than the UOB PRVI Miles/Visa Infinite Metal card in some areas
  • Not worth spending S$1M to get the Diamond version
As with every super premium card, there are bound to be some unpublished and ad-hoc benefits. If you’re familiar with these, do share them in the comments below.

Which UOB Reserve card are we talking about?

First things first: there are two UOB Reserve cards. The regular, plebian UOB Reserve, and the so-exclusive-I-can’t-find-card-art-for-it UOB Reserve Diamond. Yes, the extinguished one.

Photo credit for UOB Reserve Diamond card goes to epigram on HWZ

There are four ways to qualify for a UOB Reserve card:

  1. Have a private banking relationship with UOB or any other private bank
  2. Earn a minimum annual income of S$500,000
  3. Spend more than S$200,000 on personal credit cards over the last 12 months
  4. Have a high social/business profile

To qualify for a UOB Reserve Diamond card, you need to charge at least S$1,000,000 to your UOB Reserve in a 12-month membership year. This excludes the usual suspects like insurance, charitable donations, government payments, and prepaid cards. And yes, GrabPay top-ups are excluded, so let’s not even ask.

Upon meeting the threshold, you’ll receive one Diamond-embellished card, which De Beers informs me will compensate for all your emotional and aesthetic deficiencies. You can request up to two more additional supplementary cards (also Diamond!) for S$1,070 each.

Fortunately, the Diamond card is more than just cosmetic- it comes with some unique benefits of its own, which we’ll cover later.

UOB Reserve Basics

Income Req.Annual FeeMiles from Annual FeeFCY Transaction Fee
S$500,000S$3,852
100,0003.25%
Local EarnFCY EarnSpecial EarnPoints Validity
1.6 mpd2.4  mpd2 mpd on luxury spending 2 years

The UOB Reserve is made of Alpaca Silver, and carries a non-waivable annual fee of S$3,852. The first supplementary card is free, but the 2nd card will cost you S$642. Additional plastic cards can be requested at S$374.50 each.

You receive 50,000 UNI$ (100,000 miles) for paying the annual fee each year, and an additional 50,000 UNI$ when you spend at least S$250,000 within a 12-month membership year. 100,000 miles are, conservatively valued, worth about S$1,800.

Cardholders earn 1.6/2.4 mpd on local/overseas spend. In 2018, the rate was 2.0 mpd on overseas spend, so it’s good to see that UOB has enhanced this. It never made sense to me that the Reserve’s overseas earn rate was lower than the entry-level PRVI Miles card.

A special earn rate of 2 mpd is available for the first S$20,000 spent on “luxury merchants”, mostly watch and jewelry shops.

Frankly, you could do a lot better with other cards. For example, the AMEX Platinum Charge offers 7.81 mpd on the first S$16,000 spent on Platinum EXTRA partners, which include high-end boutiques like Breitling, IWC, Lee Hwa, Montblanc, The Hour Glass, and Watches of Switzerland.

Surprisingly, UNI$ earned on the UOB Reserve card expire in 2 years, the same as any other UOB card. That’s a bit of an oversight, given that points on the DBS Insignia, Citi ULTIMA and AMEX Centurion never expire. On the plus side, you won’t pay any conversion fees when transferring points to KrisFlyer or Asia Miles.

Four complimentary airport limo rides

When I last reviewed the UOB Reserve, one major shortcoming was its airport limo benefit. When S$120K cards like the HSBC Visa Infinite or OCBC VOYAGE offer up to 24 limo transfers each year, you’d surely expect a super premium offering like the UOB Reserve to beat that, right?

Advertising

Not quite. Cardholders had to spend at least S$5,000 on packages with UOB Travel before they qualified for a free one-way transfer. Considering the fact that DBS offers unlimited airport transfers for its Asia Treasures members, this was simply not good enough.

UOB has improved this benefit, but it’s still inadequate. Cardholders who spend at least S$2,000 on airline or hotel bookings will qualify for a complimentary one-way limo transfer to Changi Airport. This is capped at four bookings per calendar year.

That kind of feels like giving with one hand, because the limo benefit is even less generous than the entry-level UOB PRVI Miles, where spending S$1,000 overseas earns you two limo rides, capped at eight per calendar year.

Unlimited lounge access (but no guests)

The UOB Reserve’s lounge privileges are surprisingly underpowered compared to other premium cards. The principal cardholder receives an unlimited-visit Priority Pass, but with no guesting benefits. Supplementary cardholders don’t get anything.

In contrast, the much-cheaper AMEX Platinum Charge (you know a card is expensive when the AMEX Platinum Charge is cheaper by comparison!) offers cardholders an unlimited-visit Priority Pass with one guest, plus access to Plaza Premium, American Express, Centurion, and Delta Sky Club lounges. Supplementary cardholders enjoy the same benefits (only the first supplementary cardholder gets a Priority Pass), and the first two supplementary cards are free.

Even the much-much-cheaper Citi Prestige offers the principal cardholder an unlimited-visit Priority Pass with one guest, so lounge access definitely isn’t a strong point of the UOB Reserve.

Buy all the miles you want for 1.9 cents each

UOB Reserve cardholders can purchase as many miles as they want for 1.9 cents each through the UOB Reserve Payment Facility. This works the same as the UOB PRVI Pay Facility, and is one of the cheapest “no-questions-asked” miles purchase facilities.

Yes, you could buy miles for less through CardUp, RentHero, Citi PayAll or income tax payment facilities, but all these require you to have an actual bill to pay, and cap the number of miles you can purchase at the bill amount.

Being able to buy unlimited miles at 1.9 cents each is a very useful option (we’ve even seen it cut to 1.7 cents in the past), and sure beats paying Singapore Airlines US$40 per 1,000 miles. Assuming you can find instantly-confirmable Saver space, this can save a lot of money on premium cabin travel.

Do note that transactions incurred under this payment facility do not count towards the S$250,000 spending required to get the bonus 50,000 UNI$ in a membership year.

Book 2 hotel nights, get 2 nights free

Until 30 June 2020, UOB Reserve cardholders enjoy 2 free nights when booking 2 paid nights through the Inspired Lifestyles portal. This is the same provider that powers the generic Visa Infinite 4th night free benefit, the main difference being you get 2 free nights instead of 1 with 4 nights booked.

Based on my searches, your savings will be hit and miss. Hotel rates on the Inspired Lifestyles portal can be higher than competing OTAs, but you may occasionally stumble upon some very good deals, as the screenshot below shows:

LHS: UOB Reserve Inspired Lifestyles Portal, RHS: Agoda | Screenshot credit: Derick

You’re allowed to stack free nights, which means that if you book 8 consecutive nights, you’ll receive 4 free nights and so on.

Advertising

One major caveat here: any rooms booked through the Inspired Lifestyles portal are strictly non-refundable and non-changeable. Your card will be charged in full at the time of booking, and all stays must be booked at least 48 hours in advance.

Complimentary hotel status

The UOB Reserve used to give GHA Platinum status, which while better than nothing, isn’t the highest tier in the program.

Cardholders now get instant GHA Black status, which offers a double room upgrade, late check-out until 6 p.m, and early check-in from 9 a.m (all subject to availability).

Do note that the UOB brochure refers to this as “Pan Pacific DISCOVERY Black”, but it’s really the same thing as GHA Black

Cardholders also get an upgrade to Kempinski Discovery Black status upon their first stay at any Kempinski hotel worldwide. Although Kempinski is part of GHA, Kempinski Discovery Black is actually slightly different, offering additional rewards like a free third night and complimentary garment  pressing.

One stay also gets you a complimentary upgrade to the “Elite” tier of the I Prefer loyalty program, although this is more of a marketing alliance than a hotel chain per se, so you shouldn’t expect consistent elite recognition.

Access to Sentosa Golf Club, plus an IAC membership

The UOB Reserve no longer enjoys access to the Tower Club or China Club, but cardholders can still access the Sentosa Golf Club in Singapore.

Advertising

They’ll also continue to receive an IAC membership. The IAC is a grouping of more than 100 city, golf and country clubs around the world. Although you pay for all the services and F&B you consume at the club, it’s a lot better than paying membership fees for sure. This benefit can be especially useful if you need a nice meeting place when you’re overseas, or want to access facilities like a gym or tennis court.

By the way, you’re only allowed to visit clubs at least 200 km from your residence, which rules out those in Singapore.

Up to 50% off dining at Grand Hyatt

UOB Reserve cardholders receive up to 50% off weekday lunch at the Grand Hyatt.

It should be noted, however, that you can also enjoy this exact same benefit with the cheaper UOB Visa Infinite Metal Card.

Cardholders will also receive complimentary aperitifs for up to four diners at the following restaurants:

  • Alma by Juan Amador
  • ART
  • Basque Kitchen by Aitor
  • Braci
  • Buona Terra
  • Garibaldi Italian Restaurant & Bar
  • Iggy’s
  • JAAN by Kirk Westaway
  • Labyrinth
  • Shinji by Kanesaka @ Carlton
  • Shinji by Kanesaka @ St Regis
  • Shisen Hanten by Chen Kentaro
  • Table65
  • The Song of India

This offer is available for dinner only, and not valid on the eve of public holidays or public holidays.