Review: KrisFlyer UOB Credit Card

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The KrisFlyer UOB Credit Card boasts a wide range of bonus categories, but is this enough to make it the card of choice for miles chasers?

Here’s the Milelion’s review of the KrisFlyer UOB Credit Card, UOB’s second crack at a Singapore Airlines cobrand product after the fiasco of its debit card brethren. 

Fortunately, this card passes the first test: it’s not abjectly awful on first glance. But it’d be a sad day when that’s good enough to land a spot in your wallet, so let’s dive in and scrutinize the details. 

💳 tl;dr: ★★★
The KrisFlyer UOB Credit Card doesn’t excel in any particular category, but then again it probably wasn’t made to. It’s a jack-of-all-trades that’s well-suited to those who want to use one card for everything. All others will find better options elsewhere.
The good The bad
  • No transfer fees
  • Numerous bonus categories covering dining, food delivery, online shopping & travel, and transport
  • Bonus miles delayed by up to 14 months
  • Earning bonus miles with the KrisFlyer UOB account requires giving up tons of interest
  • More Scoot privileges than Singapore Airlines
  • No foreign currency spending bonus
  • Poor travel insurance coverage
This KrisFlyer UOB Credit Card review forms part of my collection of credit card reviews. I’m constantly adding new ones, and you can browse the entire collection here.

Overview: KrisFlyer UOB Credit Card

Let’s start this review by looking at the key features of the KrisFlyer UOB Credit Card

Apply Here
Income Req. S$30,000 p.a  Points Validity 3 years
Annual Fee S$192.60
(First Year Free)
Miles with
Annual Fee
10,000 Transfer
  • Singapore Airlines
FCY Fee 3.25% Transfer Fee N/A
Local Earn 1.2 mpd Points Pool? N/A
FCY Earn 1.2 mpd Lounge Access? No
Special Earn 3 mpd on SIA group, dining, food delivery, online shopping & travel, transport Airport Limo? No
Cardholder Terms and Conditions

Be careful not to confuse this with the KrisFlyer UOB Debit Card (shown on the right below). The two may sport similar designs, but have very different value propositions altogether. 

  Credit Card Debit Card
Min Income Req. S$30,000 N/A
Annual Fee $192.60 S$53.50
Base Earn Rate 1.2 mpd 0.4 mpd
Requires KrisFlyer UOB Savings account? No Yes

How much must I earn to qualify for a KrisFlyer UOB Credit Card?

dbs altitude income requirement

The KrisFlyer UOB Credit Card is an entry-level offering, with an income requirement of just S$30,000 per year. 

If you don’t meet the income requirement, you can place a S$10,000 fixed deposit with UOB and get a secured version of the card. Visit any UOB branch for further information. 

Alternatively, you can opt for the KrisFlyer UOB Debit Card instead (please don’t). 

How much is the KrisFlyer UOB Credit Card’s annual fee?

  Principal Card Supp. Card
First Year Free 1st card fee, S$96.30 for 2nd onwards
Subsequent S$192.60 1st card fee, S$96.30 for 2nd onwards

The KrisFlyer UOB Credit Card has an annual fee of S$192.60 for the principal cardholder, which is waived for the first year. The first supplementary card carries no fee, but the second onwards will cost S$96.30 each.

Paying the principal card’s annual fee nets you 10,000 miles in return, which means buying miles at ~1.93 cents each. Depending on how much you value a mile, the card could potentially pay for itself. 

What sign-up bonus or gifts are available?

UOB’s sign-up bonuses are legendary, but for all the wrong reasons. 

Here’s a typical sign-up offer:

The first 300 new-to-bank cardholders who spend S$6,000 in the first 90 days after approval will get 10,000 miles

How do you know you’re still in the first 300? You don’t. You spend S$6,000 and pray that 10,000 miles will show up a few months later. It’s an all-or-nothing proposition, and you’re basically gambling. 

For a while, it looked hopeful that the KrisFlyer UOB Credit Card would avoid such pitfalls. Back in October 2019, it ran a promo where all new-to-bank customers received 10,000 miles when spending S$6,000 within 90 days. 

Sadly, UOB reverted to type shortly after. The most recent sign-up offers have been capped, and if you don’t fancy rolling the dice, these aren’t for you. 

Here’s the current sign-up offer:

🎁 Current Sign-Up Bonuses/Gifts
New Existing

3,000 miles with first transaction of min S$5- no cap (T&C)

7,000 bonus miles with min S$1,500 spend within first 30 days of approval. Limited to first 200 customers from 1-30 Sep 2020 (T&C)

3,000 miles with first transaction of min S$5- no cap (T&C)

Promotion ends 30 September 2020

How many miles do I earn?

🇸🇬 SGD Spending 🌎 FCY Spending ➕ Bonus Spending
1.2 mpd 1.2 mpd 3 mpd on SIA Group, dining, food delivery, online shopping & travel, transport

SGD/FCY Spending

KrisFlyer UOB Credit Card members earn 6 KrisFlyer miles for every S$5 spent in Singapore Dollars or foreign currency (FCY), i.e. 1.2 mpd for both. 

This is the only general spending card I know that doesn’t offer a bonus for FCY spending. and that puts it at the bottom of the pack. Not all is lost though- as we’ll see in a bit, there are a good number of bonus categories. 

UOB PRVI Miles 1.4 2.4
OCBC 90°N  1.2 2.1
Citi PremierMiles 1.2 2.0
DBS Altitude 1.2 2.0
AMEX KrisFlyer Credit Card 1.1 2.0*
BOC Elite Miles 1.0 2.0
KrisFlyer UOB Credit Card 1.2 1.2
*June and Dec only, otherwise 1.1 mpd

When dealing with UOB cards, you need to be extra careful of SMART$ merchants. SMART$ is UOB’s card-wide cashback program, offering instant rebates at selected places. What’s wrong with instant rebates, you say? Well, you don’t earn any KrisFlyer Miles at SMART$ merchants. 

SMART$ Merchants
Dining Groceries Insurance
  • BreadTalk
  • BreadTalk Cafe
  • Bread Society
  • Hard Rock Cafe
  • Polar Puffs & Cakes
  • Cold Storage
  • Giant
  • Jasons
  • Market Place
  • EQ insurance
  • UOI
Entertainment Petrol Shopping & Wellness
  • Cathay Cineplexes
  • City Tours
  • Shell
  • bYSI
  • Crocodile
  • Gordon Max
  • Guardian
  • Paris Miki
  • Winter Time

In other words, if you spent S$50 at Cold Storage, you wouldn’t earn 60 miles- you’d earn a pathetic 0.3% rebate, or 15 cents. 

👍 Do note that SMART$ aren’t issued for online transactions- so you can use your KrisFlyer UOB Credit Card for online shopping at Cold Storage’s website if you so please. 

All overseas transactions on the KrisFlyer UOB Credit Card are subject to a 3.25% fee. This means that using your KrisFlyer UOB Credit Card overseas represents buying miles at 2.7 cents each, which is completely not worth it. 

Bonus Spending

krisflyer uob credit card bonus categories

KrisFlyer UOB Credit Card members will earn 15 KrisFlyer miles for every S$5 spent (3 mpd) on the Singapore Airlines Group (SIA Group), with no cap. 

The SIA Group consists of:

  • Singapore Airlines
  • SilkAir
  • Scoot
  • KrisShop

The 3 mpd rate applies regardless of whether the transactions are done online or offline, in Singapore dollars or otherwise. So long as the merchant is part of the SIA Group, you’ll earn 3 mpd. 

krisflyer uob bonus categories

Provided they spend at least S$500 on SIA Group transactions in a membership year, KrisFlyer UOB Credit Card members will also earn 15 KrisFlyer miles for every S$5 spent (3 mpd) on dining, food delivery, online shopping, online travel and transport transactions. There is no cap for this either. 

⚠️ Spending at least S$500 in 12 months on SIA Group transactions wouldn’t be too difficult during normal times, but with Covid-19, well…

As far as general spending cards go, that’s a very wide range of bonus categories. Here’s a summary of how each category is defined:

Category MCCs/ Transaction Description
Dining 5812, 5813, 5814
Food delivery 4121, Deliveroo, Delivery Hero, FoodPanda, Honestbee
Online shopping* 4816, 5306, 5309, 5310, 5311, 5331, 5399, 5611, 5621, 5631,
5641, 5651, 5661, 5691, 5699, 5732-5735, 5912, 5942, 5944-
5949, 5964-5970, 5992, 5999
Online Travel Agoda, Airbnb,, Expedia,, Kaligo, Traveloka,, UOB Travel
Transport BUS/MRT, 4121
*From 1 July 2020, any online payment made to Computer Software Stores (5734) , Direct Marketing Merchants (5964 – 5969), Artist Supply Stores, Craft Shops (5970) and Florists (5992) will be excluded from earning bonus miles

Dining & Food Delivery

MCC Examples (non-exhaustive)
5812: Eating places and restaurants Crystal Jade, Imperial Treasure, Paradise Inn
5813: Bars, Cocktail Lounges, Discotheques, Nightclubs and Taverns–Drinking Places (Alcoholic Beverages) Brewerkz, Harry’s, Jigger & Pony
5814: Fast Food Restaurants Burger King, KFC, McDonald’s, Subway, 
Food Delivery Deliveroo, Delivery Hero, FoodPanda, GrabFood, Honestbee

Although dining and food delivery should cover most eating places you can think of, do take note that 5462 (Bakeries) and 5499 (Misc. Food Stores) are not included. 5499 in particular is used by merchants like Boost Juice Bar, Crave, Chalk Farm, Famous Amos, and Grain, among others. 

Some restaurants within hotels may also not code under this MCC range. 

Online shopping

MCC Examples (non-exhaustive)
4816: Computer Network/ Info Services Godaddy, Twitch, Peatix
5309: Duty Free Stores DFS, KrisShop, The Shilla
5310: Discount Stores N/A
5311: Department Stores Taobao, Isetan, Marks & Spencer
5331: Variety Stores Muji, Mustafa, Miniso
5399: Misc General Merchandise Iuiga, Japan Home, Comgateway
5611: Men’s Clothing Benjamin Barker, Dockers, Superdry
5621: Women’s Ready to Wear bYSI, Coast, Forever21
5631: Women’s Accessories Bimba Y Lola, Chomel, Coach
5641: Children’s and Infants’ Wear Abercrombie Kids, Cotton On Kids, Kidstyle
5651: Family Clothing ASOS, Bossini, Desigual
5661: Shoe Stores ALDO, Bata, Birkenstock
5691: Men’s and Women’s Clothing Prada, G2000, Ezbuy
5699: Accessory and Apparel  LeSportsac, Crumpler, Esprit
5732-5735: Electronics, Music Stores, Computer Software Apple, Audio House, MealPal
5912: Drug Stores and Pharmacies Guardian, NTUC Unity, Watsons
5942: Book Stores Book Depository, Kinokuniya, Books Actually
5944-5949: Jewelry, Watches, Toys, Camera, Gift Cards, Leather Goods, Sewing Cartier, Action City, Canon
5964-5970: Direct Marketing Merchants AliExpress, Youtube Premium, Google Drive
5992: Florists Xpressflower, The Flower Factory, Bloomback
5999: Misc and Specialty retail Banana Republic, Amazon, eBay

Online shopping will cover almost every major e-commerce merchant out there- Amazon, Ezbuy, Lazada, Qoo10, Shopee, and Taobao for instance. 

You can also expect most major fashion retailers to be on this list (the real issue is whether they offer online shopping, because only online transactions will earn the bonus), along with some unexpected ones like MealPal and hosting providers. 

Online travel

MCC Examples (non-exhaustive)
Online Travel Agoda, Airbnb,, Expedia,, Kaligo, Traveloka,, UOB Travel

While online shopping is broadly defined, online travel is relatively narrow. 

UOB lists a specific group of OTAs which are eligible for 3 mpd, and I suppose given the cobrand affiliation, there’s no way they’d let you earn bonus miles with any airline outside the SIA Group.

In any case there are always workarounds- if you want to book air tickets with other airlines, simply book through Expedia or UOB Travel. 


MCC Examples (non-exhaustive)
4121 BUS/MRT, Grab, Gojek

Transport transactions refer to those made under MCC 4121- this covers Grab, Gojek, Comfort and other taxi operators. You’ll also earn 3 mpd on SimplyGo transactions made on buses and the MRT. 

Don’t do this

Do note that you won’t earn any bonus miles (or base miles for that matter) if you use your card to top-up your EZ-Link balance, or pay at the General Ticketing Machines. You must tap your card (or phone, if you’ve added your card to your mobile wallet) at the gantry in order to qualify for the bonus. 

Other promotions

krisflyer uob miles promotion

From 20 April to 31 July 2020, KrisFlyer UOB Credit Card members can register to earn 3 mpd on the following transactions:

  • Grocery & Supermarket
  • Health & Beauty
  • Electronics, Appliances & Furniture

This is subject to a total minimum spend of S$4,000 (this can be on anything, not necessarily the three categories above). The bonus miles will be credited by 30 November 2020, and is capped at S$2,000 of eligible transactions. 

You can find the full T&C of this promotion here

When are KrisFlyer miles credited?

Base miles, and bonus miles from SIA Group transactions will be directly credited to your KrisFlyer account at the end of each calendar month.

It’s a very different story for the bonus miles from dining, food delivery, online shopping, online travel and transport transactions. Of the 15 KrisFlyer miles per S$5 spent:

  • 6 KrisFlyer miles per S$5 (1.2 mpd) will be credited at the end of each calendar month
  • 9 KrisFlyer miles per S$5 (1.8 mpd) will be credited two months after the end of the membership year, assuming you hit the S$500 minimum spend on SIA Group

UOB calls the 1.8 mpd portion, with no small sense of irony, “Accelerated Miles”, and it’s one heck of a catch- it means you could be waiting up to 14 months to receive your bonus!

This delayed crediting arrangement gives rise to four problems. I’ve expounded on them in this post, but to summarize:

  1. You’re locked into the card, because all pending bonus miles are forfeited if you cancel.
  2. Reconciling bonus points will be a nightmare. It’s already hard enough to check transactions on a month to month basis. Imagine doing it for an entire year’s worth.
  3. Because your pending bonus miles take anywhere from 2-14 months to reach you, you’re especially exposed to devaluation risk. If Singapore Airlines announces an award chart devaluation, other cardholders can rush out to burn their miles before it happens. You can’t, because they’re in limbo.
  4. Your miles will age at different rates. Some will be credited each month and start their 3-year expiry countdown immediately, the rest will follow in 2-14 months

UOB will argue that this is necessary because there’s no way of knowing, at the point of transaction, whether the cardholder will go on to hit the S$500 minimum spend required for the bonus, but there surely has to be a better way of doing this. As it is, the current mechanism holds you hostage- cancel your card early, and lose your bonus! 

Now all that having been said, there was a pleasant surprise for KrisFlyer UOB Credit Card members in May 2020, when many found their bonus miles crediting way ahead of schedule

krisflyer uob credit card accelerated miles
This cardmember was approved in June 2019, and should have received his bonus miles in August 2020. Instead, he received them in May 2020

I can’t say if this was accident or design, or whether cardholders can expect this to happen every year. All I’ll say is this isn’t a card for those who want their miles sooner rather than later. 

How are KrisFlyer miles calculated?

Here’s how you can work out the KrisFlyer miles earned on your KrisFlyer UOB Credit Card. 

Local & FCY Spend Round down transaction to nearest S$5, then divide by 5 and multiply by 6
Bonus Component Round down transaction to nearest S$5, then divide by 5 and multiply by 9

The good news is that unlike the UOB PRVI Miles Card, you only get hit by rounding once. The bad news is that all transactions are still rounded down to the nearest S$5, so the minimum spend required to earn miles is S$5. Anything less than that earns nothing!

A simple illustration. Suppose you spent S$9 on your KrisFlyer UOB Credit Card. You might figure that’s 10.8 miles (@ 1.2 mpd), but in reality…

  • The S$9 is rounded down to S$5
  • S$5 is divided by 5 and multiplied by 6 to yield 6 miles

You actually earn 6 miles, yielding a mere 0.67 mpd! 

This is an extreme example, of course, and the effect of rounding gets smaller as your transaction size increases. But it’s exactly why you should think twice about using your KrisFlyer UOB Credit Card for small transactions that aren’t in S$5 blocks.

To show how this rounding affects you, let’s compare the KrisFlyer UOB Credit Card to the Citi PremierMiles. On paper, both of them earn the same 1.2 mpd on all local spending. In reality, however…

  KrisFlyer UOB  Citi PremierMiles
$5 6 miles 6 miles
$9.99 6 miles 11 miles
$15 18 miles 18 miles
$19.99 18 miles 23 miles
$25 30 miles 30 miles
$29.99 30 miles 35 miles

If you’re an excel geek, here’s the formulas you need to calculate points: 

Local & FCY Spend =ROUNDDOWN (X/5,0) *6
Bonus Component =ROUNDDOWN (X/5,0) *9
Where X= Amount Spent

For the full list of formulas that banks use to calculate credit card points, do refer to these articles:

What transactions aren’t eligible for KrisFlyer miles?

A full list of transactions that do not earn KrisFlyer Miles can be found in the T&C. I’ve highlighted a few noteworthy categories below:

  • Charitable Donations
  • Education
  • Government Services 
  • GrabPay top-ups
  • Insurance
  • Real Estate Agents & Managers
  • SPC Service Stations

These exclusions mean that you can’t use the UOB PRVI Miles Card for RentHero transactions, although CardUp/ipaymy will earn points as usual. 

What do I need to know about KrisFlyer miles? 

The KrisFlyer UOB Credit Card credits KrisFlyer miles directly to your account on a monthly basis, with no conversion fees. 

This is a mixed blessing. On the one hand, you save on the usual ~S$25 conversion fee that most banks charge. On the other, direct crediting means the 3 year expiry countdown starts immediately. Contrast this to other cards where you enjoy “two validities”- one on the bank side, and one on the airline side. 

In case you were worried, cancelling your KrisFlyer UOB Credit Card has no impact on KrisFlyer miles already in your account. 

Other card perks

KrisFlyer UOB Account

krisflyer uob deposit account

The supposed “killer feature” of the KrisFlyer UOB Credit Card is its ability to earn a bonus 5-6 mpd when paired with the KrisFlyer UOB account. This sounds phenomenal, but I’d strongly advise you against it.

First of all, this account pays a measly 0.05% interest. I know interest rates aren’t what they used to be, but that’s still insanely low. 

krisflyer uob interest rates

No problem, you think. I’ll make up the difference with all the bonus miles. Well…that’s the other shoe. The KrisFlyer UOB account caps the bonus miles you can earn at a mere 5% of your monthly average balance.

For example, if you put S$50,000 inside the account, the maximum bonus miles you could earn each month is just 2,500 (5% of 50,000), which you’d hit after spending just S$500 on your KrisFlyer UOB Credit Card.

This means that unless you have a ridiculously high miles valuation figure, the opportunity cost is simply too high to be worth considering. 

Fast track to KrisFlyer Elite Silver

uob krisflyer elite silver fast track

The AMEX KrisFlyer Ascend has a fast track to KrisFlyer Elite Gold, but KrisFlyer UOB Credit Card members will have to settle for KrisFlyer Elite Silver. 

This fast track offer is available to cardmembers who opened their cards before 30 April 2021, and who spend a minimum of S$5,000 on SIA Group transactions in the first membership year.

It’s flat out misleading to call this a “fast track”, because the mechanics are anything but. Qualifying cardholders will receive their status upgrade within 6 weeks from the last month of the first membership year. You could hit the qualifying spend on your first day, and still have to wait 13+ months to get your status!

Status earned through this “fast track” scheme is only valid for the first year; subsequently, you’ll have to requalify by flying at least 25,000 elite miles in a 12-month membership period.

All in all, it’s much ado about nothing because KrisFlyer Elite Silver has extremely weak perks. Members receive:

  • A 25% bonus on KrisFlyer miles
  • Complimentary Standard Seat selection on Singapore Airlines and SilkAir
  • Priority reservation waitlist
  • Priority airport standby
  • Discounted service fees

Forget about lounge access, priority boarding, priority check-in or additional luggage allowances. This is as basic as it gets. 

Scoot Privileges

scoot cabin
Holders of this Singapore Airlines cobrand card actually enjoy more perks on Scoot!

It’s strange that a product marketed under the KrisFlyer brand actually gives cardholders more privileges on Scoot than Singapore Airlines. 

KrisFlyer UOB Credit Card members can enjoy the following benefits when flying Scoot: 

  For principal cardholder For traveling companions
(on same itinerary)
Complimentary priority check-in and boarding
Additional 5kg luggage allowance with purchase of any baggage fare bundle  
Complimentary standard seat selection  
One-time booking flexibility waiver

To enjoy these benefits, be sure to book your Scoot tickets via this dedicated portal.

KrisShop Privileges

Cardholders enjoy an annual S$20 rebate on KrisShop purchases with a minimum spend of S$100 nett in a single transaction. This will be credited within 3 months of the posting date

2x S$15 Grab voucher to/from Changi Airport

It’s not quite a limo benefit, but cardholders will receive a biannual S$15 Grab voucher valid for rides to/from Changi Airport.

This can be redeemed once per half yearly (i.e Jan to Jun/ Jul to Dec), with the promo code KFUOBCC. Redemptions are capped at the first 1,000 uses per month. 

2x S$15 off Changi WiFi

Changi WiFi is a Wi-Fi hotpsot rental service that offers packages from S$4 daily. Cardholders will receive a biannual S$15 off code, which can be used once per half yearly (i.e Jan to Jun/ Jul to Dec).

Poor complimentary travel insurance

Accidental Death Medical Benefits Travel Inconvenience
S$500,000 None None

Many cards offer complimentary travel insurance, but not all policies are made equal. I’ve done the analysis previously, and UOB’s policy is as bare bones as they come.

You have S$500,000 coverage for accidental death or disablement, and S$50,000 for medical evacuation. That’s it- there’s no coverage for medical expenses, or even travel inconvenience. Lost your luggage? Flight delayed? This policy won’t pay anything.

Since it’s woefully inadequate as your primary cover, you’ll almost certainly need to get separate travel insurance.

Summary Review: KrisFlyer UOB Credit Card

Apply Here

With a decidedly average local earn rate and no bonus on foreign currency spending, who is the KrisFlyer UOB Credit Card suitable for? Someone who just wants to use one card for everything.

If you’ve been reading this website regularly, you’ll know that I’m staunchly against such an approach. Using a one-card strategy means leaving a lot of miles on the table, and earning sub-optimal returns on your spending. 

Nonetheless, if you still insist on doing so, the KrisFlyer UOB Credit Card would help you make the best of a bad situation. I can’t think of any other general spending card with so many different bonus categories- dining, food delivery, online shopping & travel and transport will cover the bases for a lot of people.

Just be aware that of the 3 mpd you’ll supposedly earn, 60% of it (1.8 mpd) will only arrive 2-14 months later. It’s also well shy of the highest you could be earning for such transactions (4 mpd is the gold standard). Don’t expect too much in the way of Singapore Airlines benefits either- although this is ostensibly marketed as a Singapore Airlines product, it’s really more of a Scoot card. 

That said, I suppose it’s the price you pay for the convenience of only having to manage one card. And at the end of the day, UOB is probably betting that there are enough people like that out there. 

So that’s my review of the KrisFlyer UOB Credit Card. What do you think?

Overall Score
Ratings Guide
5 Stars
An essential card for miles chasers, with few viable alternatives 
4 Stars
A very good card, although other equally good alternatives may exist
3 Stars
A decent card to round out your collection, but not absolutely essential
2 Stars
Very limited use cases, and outperformed by most other cards
1 Star

Paperweight. Use for picking teeth or ninja stars
Aaron Wong
Aaron founded The Milelion with the intention of helping people travel better for less and impressing chiobu. He was 50% successful.

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Interesting point about the Krisflyer UOB account. It does link with the UOB PRVI too if you use that as your general spend card. I did some calculations and assuming a valuation of 1.8 cpm, your breakeven point for the Krisflyer UOB account is actually just over 1% interest p.a. (meaning to say, if your interest in your bank account is less than 1%, you could potentially earn enough miles with the Krisflyer UOB account to make up for it). At this falling interest rate environment, this could look more and more enticing. Calculations (I’m assuming you hit the 5%… Read more »


Regarding rounding, in my experience with the card, it’s at the calendar month level and not at the transaction level, regardless of what the T&Cs say. This applies at least for base miles – my accelerated miles are not in yet.

Miles are awarded based on the sum of all transactions posted in a calendar month, rounded down to the nearest $5, then divided by 5 and multiplied by 6.


That actually did happen, thanks in part to CB since I mainly use this card for SimplyGo. I had a few SimplyGo transactions last month, each individually less than $5, but in total more than $5. Miles still awarded.


KF UOB Credit Card: Terrible proposition made worse by UOB’s poor customer support. My wife has been struggling to get her bonus miles. After 3 calls and paying the annual renewal fee, 2 months later they “manually adjusted” 3000 bonus miles against what CS confirmed was a 18,000+ eligible spend. Here’s the problem with deferred bonuses when the system doesn’t work and CS is rubbish! 3 calls x 20 mins each, frustration of having to walk a different through the problem each time and despite promises to get back, no one does. Not worth the effort. Any suggestions on what… Read more »

Last edited 3 months ago by skywords

Regarding the $20 rebate for Krisshop, I had to endure a horrific month to chase for it. At the time when I got my card and made the Krisshop spend, the terms were exactly as you quoted: “Cardholders enjoy an annual S$20 rebate on KrisShop purchases with a minimum spend of S$100 nett in a single transaction.” (I fortunately had kept a copy of the actual terms as proof). My spend fully met this condition. After making the purchase but before my rebate was credited, UOB (presumably at the behest of KF) unilaterally changed the qualifying spend to “S$100 nett… Read more »



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