Review: Mandarin Oriental Hotel Singapore Staycation

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Excellent service and a killer MO BAR experience rescue the so-so rooms and passable breakfast at the Mandarin Oriental Singapore.

To call the Mandarin Oriental Singapore “old” isn’t so much a slight as it is a statement of fact. When the hotel first opened in January 1987, rooms cost just S$150 a night. The first-ever MRT line was 10 months away. The Singapore Indoor Stadium didn’t exist, nor did SilkAir, Class 95 FM, or the COE system. 

The Oriental Singapore, as the property was then known, formed a hospitality triumvirate with the Pan Pacific and Marina Mandarin- three luxury hotels handpicked by the URA to bring some glamor to the nascent Marina Bay area. 

A luxury hotel, you say? While the Mandarin Oriental is indeed a marquee name amongst luxury hotel brands, you’d be hard pressed to tell when driving past the Mandarin Oriental Singapore. 

After all, this is a building that looks entirely anonymous from one side. A Brutalist mass of white and grey, built in a time when concrete and monochrome palettes were de rigueur, it hardly makes much of a statement.

Mandarin Oriental Singapore
Mandarin Oriental Singapore

But head around the back and the building starts to express itself a little more, as John Portman’s unique fan-shaped design elegantly unfurls in a series of overlapping layers, not unlike a Balinese rice terrace. 

Mandarin Oriental Singapore
Mandarin Oriental Singapore- back side

View it from above, and your perspective morphs once more. From on high, the building resembles a squid from Space Invaders, albeit inverted. 

One building; three perspectives. It’s perhaps a reminder that you shouldn’t judge a book by its cover, nor a hotel by its façade. And when it comes to the Mandarin Oriental Singapore, that tired exterior belies the luxury within.

After all, despite its age (and plenty of competition from younger, sleeker establishments), the hotel continues to rake in the awards. It’s one of only three hotels in Singapore to hold a five-star rating from Forbes Travel guide, it was voted Best Luxury Hotel in Asia Pacific by Travel Weekly readers, and TripAdvisor pegs it as the 6th best hotel in the country.

Does the emperor have any clothes? It was time to find out. 

📋 In This Review
🏨 Other Staycation Reviews
Andaz Singapore | Crowne Plaza Changi Airport | Conrad Singapore | Dusit Thani Laguna | Hilton Singapore | Hotel 81 Tristar | Hotel G | Hotel Soloha | InterContinental Bugis | Mandarin Orchard | Marina Bay Sands | M Social | Outpost Hotel | Pan Pacific Singapore | PARKROYAL Pickering | Raffles Hotel | Shangri-La Singapore | The Capitol Kempinski | The Barracks Hotel | The Fullerton Hotel | W Hotel Sentosa Cove | YOTELAIR Changi Airport

Booking a Mandarin Oriental Singapore Staycation

When the SingapoRediscovers Vouchers (SRV) first went live in December, the Mandarin Oriental Singapore launched a great deal. For S$352 nett, you could get the following package:

🏨 Mandarin Oriental SRV package (S$352 nett)
  • 1-night stay in Deluxe Room
  • Breakfast for 2 adults
  • Guaranteed 6 p.m check-out (for stays from January to June 2021)
  • S$100 F&B credits
Book By N/A
Stay By N/A
Cancellation Policy Non-refundable
This offer is no longer available, and has been replaced with a “Lunch On Us” offer, which swaps the S$100 F&B credits for a semi-buffet lunch at Melt Cafe for two. I don’t know about you, but I’d much rather have the F&B credits. 

Considering how pre-COVID rates were well in excess of S$500, I figured this was the perfect opportunity to review the hotel. 

I booked the package through Trip.com and fully utilized my S$100 SRV. To sweeten the deal, I paid with my HSBC Revolution Card, which gave me a further 10% cash rebate (registration required), reducing my nett cost to just S$227. Sensational stuff, considering the S$100 F&B credit.

Mandarin Oriental Singapore: Arrival and Check-in

Mandarin Oriental Singapore Driveway Entrance
Mandarin Oriental Singapore Driveway Entrance

The Mandarin Oriental Singapore is located at 5 Raffles Avenue, and is part of the Marina Square shopping complex. If you’re taking the MRT, Esplanade or Promenade would be the closest stop. 

Mandarin Oriental Singapore Driveway
Mandarin Oriental Singapore Driveway

Complimentary parking at Marina Square is available for all guests. The entrance to the carpark is just next to the hotel driveway, so it’s simpler to drive directly to the hotel (as opposed to entering via the shopping mall and trying to navigate underground). 

I don’t know whether it was just a gloomy day, but the Mandarin Oriental struck a stern figure against the overcast sky. A sullen-looking water fountain greets arriving guests. 

Mandarin Oriental Singapore building
Mandarin Oriental Singapore building

Fortunately, the greeting was a lot warmer than the architecture. No sooner had my Grab pulled up to the driveway than a porter appeared to help unload my bags, while a beaming staff member greeted me by name and ushered me inside. Mandarin Oriental really loves its fan motif- even the door handles are fan shaped. 

Mandarin Oriental Singapore main door
Mandarin Oriental Singapore main door

The Mandarin Oriental Singapore’s lobby is dressed to impress. One of the first things you see upon entering is a 15-meter tall chandelier, ornately dangling from the central elevator podium like an oversized stalactite. An oversized statue of Guan Yin lends a dash of Eastern flavour. 

Mandarin Oriental Singapore chandelier
Mandarin Oriental Singapore chandelier

If the architecture gives you a sense of de ja vu, that’s probably because you’ve been to the Pan Pacific Singapore, also designed by John Portman. Both hotels share similar DNA- a dramatic open atrium with layers of overhanging, angular corridors, and bubble lifts that silently traverse up towards a soaring skylight and down towards a series of reflecting pools. The main difference is that unlike the Pan Pacific, all bubble lifts here face inwards, giving passengers a panoramic view of the hotel’s various restaurants, meeting spaces and corridors as they ascend. 

Mandarin Oriental Singapore atrium
Mandarin Oriental Singapore atrium

The lobby was empty when I arrived (just after 1 p.m on a Monday), and I was attended to immediately by a friendly associate. She confirmed that the booking had already been paid for in advance, so all they’d need was a S$100 security deposit (yes, the hotel has Paywave). 

Mandarin Oriental Singapore check-in area
Mandarin Oriental Singapore check-in area
Mandarin Oriental Singapore check-in area
Mandarin Oriental Singapore check-in area

She also confirmed my 6 p.m check-out the following day, and explained that my S$100 F&B credits could be used at [email protected], Cherry Garden, Dolce Vita, Melt, and MO BAR. However, since Cherry Garden and Dolce Vita were closed on Mondays and Tuesdays (see dining section below), I’d also be able to use my F&B credit for in-room dining. I told her I was interested in Morton’s happy hour (the one with the free steak sandwiches), and she quickly made a reservation for later that evening. 

As a member of the free-to-join Fans of MO program, I also received a welcome gift. This used to be two free cocktail vouchers at the MO BAR, but unfortunately, it’s been nerfed (well, in my opinion at least) in favour of a metal tin with two pineapple tarts. 

Fans of MO welcome amenity
Fans of MO welcome amenity

⚠️Fans of MO members also receive other perks like room upgrades, dining/spa credit, early check-in and late check-out, but these only apply when you book directly with the hotel. Since I booked through Trip.com, I only received the welcome gift

After the formalities were completed, I was escorted to my room. 

Mandarin Oriental Singapore: Marina Bay View Room

The Mandarin Oriental has a total of 527 rooms, split into the following categories:

Room Type Size No. of Rooms
Deluxe Room*
33 sqm 143
Ocean View Room 33 sqm 100
Marina Bay View Room* 34 sqm 186
Ocean Grand Room 53 sqm 16
Premier Room 56 sqm 23
Marina Bay Suite* 62 sqm 16
City Suite 84 sqm 34
Bay Suite
77 sqm
1
Premier Suite 93 sqm 6
Oriental Suite 140 sqm 1
Mandarin Suite 242 sqm 1
*Also comes in club configuration

My package was for the lead-in Deluxe Room category, but I ended up receiving room 1902, a Marina Bay View Room instead. This is 1 sqm larger than a Deluxe Room (score!), and as the name suggests, commands a better view. 

Room 1902
Room 1902
Room entrance
Room entrance

Despite the hotel’s age, Mandarin Oriental has done a commendable job of keeping the rooms presentable. The carpet, bed runner, throw pillows and bolsters all add a much-needed splash of colour, and the crisscross pattern behind the headboard provides some visual variety to the otherwise monotone walls. 

Mandarin Oriental Singapore Marina Bay View Room
Mandarin Oriental Singapore Marina Bay View Room
Mandarin Oriental Singapore Marina Bay View Room
Mandarin Oriental Singapore Marina Bay View Room
Mandarin Oriental Singapore Marina Bay View Room
Mandarin Oriental Singapore Marina Bay View Room

Apart from some construction next to The Float @ Marina Bay, the view was great both day and night. There was a clear line of sight to the CBD and Marina Bay Sands.

View from Marina Bay View Room
View from Marina Bay View Room (day)
View from Marina Bay View Room
View from Marina Bay View Room (night)

The King-sized bed had a mattress which was soft as a marshmallow, either a bug or a feature depending on your preference. I personally like my mattresses firm, but surprisingly I still managed to get a good night’s sleep regardless. If you’re wondering what brand of mattress it is, both King Koil and Simmons claim to supply the Mandarin Oriental Singapore. And yes, there is a pillow menu.

King-sized bed
King-sized bed

Both bedsides have a universal power outlet and USB port, but Mandarin Oriental has thoughtfully included two more USB ports for the person on the right in the form of a clock radio. 

Bedside table
Bedside table
Bedside table
Bedside table

While most of the lights can be controlled from the bedside area, this convenience doesn’t extend to the desk lamp nor the standing lamp in the corner, so you’ll need to get up to switch those off. Also, the curtains are hand drawn- no shortcut there either. Some of the switches were misaligned and catching dust on their edges, but they all worked properly.

Bedside switches
Bedside switches
Bedside switches
Bedside switches

Also on the bedside was a Mandarin Oriental hygiene kit, which consisted of three wet wipes, a bottle of hand sanitizer, two masks and interestingly enough, a pair of disposable gloves. 

MO CARES kit
MO CARES kit

The work desk had a black marble top and an ergonomic-friendly Herman Miller Aeron chair.

Work desk
Work desk

Nearby are two universal power outlets, an Ethernet and HDMI port, and two USB ports for charging. I finally learned these things are called MediaHubs, and if you’re bored you can scroll through the company’s catalogue and see how many you recognise from previous hotel stays.

Mediahub
Work desk Mediahub

If cables are so last century, wireless charging capability has been added by this Mandarin Oriental doohickey that I mistook for a speaker on first glance.

Wireless charging station
Wireless charging station

I was concerned when I logged into the Wi-Fi network and saw an upsell offer for “streaming” Wi-Fi (at S$7++ per night). Some hotels are notorious for throttling their basic connection, effectively forcing guests to pay for decent speeds. 

However, I was pleasantly surprised to find that the regular Wi-Fi purred along at ~28Mbps, making the Mandarin Oriental Singapore among the fastest of all the hotels I’ve visited so far.

  🔽Download 🔼 Upload
Mandarin Orchard 273 Mbps 294 Mbps
M Social Singapore 46 Mbps 49.Mbps
YOTELAir Changi 29 Mbps 49 Mbps
W Sentosa Cove 34 Mbps 34 Mbps
Mandarin Oriental 28 Mbps 28 Mbps
The Fullerton Hotel 23 Mbps 24 Mbps
PARKROYAL Pickering 24 Mbps 23 Mbps
Shangri-La Singapore 19 Mbps 18 Mbps
Pan Pacific Singapore 19 Mbps 19 Mbps
Dusit Thani Laguna Singapore 19 Mbps 19 Mbps
InterContinental Bugis 15 Mbps 15 Mbps
The Capitol Kempinski Hotel 16 Mbps 13 Mbps
Hilton Singapore 13 Mbps 14 Mbps
Marina Bay Sands 11 Mbps 11 Mbps
Andaz Singapore 8.0 Mbps 9.5 Mbps
The Barracks Hotel 7.3 Mbps 7.7 Mbps
Hotel 81 Tristar 7.0 Mbps 6.8 Mbps
Raffles Hotel 6.9 Mbps 6.8 Mbps
Hotel Soloha 4.7 Mbps 5.1 Mbps
Hotel G Singapore 4.4 Mbps 4.8 Mbps
Internet speeds based on Speedtest.net scores

There’s no Smart TV in the room, so there’s no way to connect it to a smartphone. Watching content from your laptop is possible, but you’ll need to request a HDMI cable. 

Not so smart TV
Not so smart TV

Next to the TV was a mini-bar area with the in-room refreshments (and a welcome message on a letter board). For those who need a caffeine fix, a Nespresso machine and four pods were available. An insulated wicker basket with hot jasmine tea was also waiting in the room upon arrival.

Mini-bar area
Mini-bar area
Nespresso machine
Nespresso machine
Jasmine tea
Jasmine tea

A little welcome amenity of macarons and cakes was on the table, together with a welcome card from the GM.

Welcome amenity
Welcome amenity

Inside the wardrobe were two bathrobes, an iron and ironing board. The bathrobes were extremely comfortable, thanks to a smooth lining sewn on the inside.

Wardrobe
Wardrobe

The spacious bathroom was decked out in marble tiles, with both a bathtub and shower area. 

Bathroom
Bathroom

With all the space they had to work with, I’m surprised they didn’t make double sinks a standard feature.

Sink area
Sink area

The shower cubicle didn’t have a bench, although what was more surprising was the lack of a handheld shower. Water pressure was decent, but counts for little if you can’t easily wash your nether regions (the bathtub has a handheld shower, but the lack of a shower curtain makes spraying a messy exercise). 

Shower area
Shower area

The bathtub was clean and in good condition (no rust rings, which I encountered at the Shangri-La), but it’s definitely single occupancy only. Bath salts were available in a small jar next to the tub. 

Bathtub
Bathtub

Surprisingly for a hotel of this calibre, the toilet lacked a bidet seat or even a bidet hose. I checked with the Mandarin Oriental, and it’s not just my bad luck- with the exception of a handful of suites, most rooms and suites do not have automatic or manual bidets. 

Toilet
Toilet

The lack of a bidet means it’s back to good ol’ fashioned toilet paper, and did you know that Mandarin Oriental has its own brand of Kleenex? Here’s a little tip to know you have a fresh roll: only the first sheet has the little fan logo. 

Mandarin Oriental toilet paper
Mandarin Oriental toilet paper

Bathroom amenities included a shaving kit, emery board, comb, two dental kits, a sanitary bag, sewing kit and shower cap. 

Bathroom amenities
Mandarin Oriental Singapore bathroom amenities

Toiletries are house brand (they used to offer Aromatherapy Associates), and while that’s a bad thing at most hotels, this is the Mandarin Oriental. Both the shampoo and bath gel had a pleasant citrus smell, and housekeeping was generous with the replacements. 

Mandarin Oriental Singapore toiletries
Mandarin Oriental Singapore toiletries
Mandarin Oriental Singapore toiletries
Mandarin Oriental Singapore toiletries

With the exception of a spotty patch on the carpet, the rest of the room was clean. 

Mandarin Oriental Singapore black light test
Mandarin Oriental Singapore black light test
Mandarin Oriental Singapore black light test
Mandarin Oriental Singapore black light test
Mandarin Oriental Singapore black light test
Mandarin Oriental Singapore black light test
Mandarin Oriental Singapore black light test
Mandarin Oriental Singapore black light test

My overall take on the room: I can’t think of anything that blew me away. It was clean and comfortable, but otherwise unspectacular. The bathroom was particularly underwhelming- the lack of a hand shower, the small bathtub, the lack of a bidet- those are surely hygiene (literally) factors for a place like this.

For the price I paid I can’t complain, but I’d find it hard to justify the regular prices for the room alone. 

Mandarin Oriental Singapore: Facilities

Pool Gym Spa
Yes
(7 a.m to 7 p.m)
Yes
(7 a.m to 7 p.m)
Yes
(10 a.m to 8 p.m, Thu- Mon)
Kids’ Club Business Centre Others
No No N/A

Swimming Pool

Mandarin Oriental Singapore swimming pool
Mandarin Oriental Singapore swimming pool

🏊‍♂️ Mandarin Oriental Singapore Pool Timings
2-hour slots
0700-0900 1300-1500
0900-1100 1500-1700
1100-1300 1700-1900

The Mandarin Oriental Singapore’s swimming pool is located on the 5th floor, and is open from 7 a.m to 7 p.m daily. Each guest is entitled to two hours per day, though it’s not strictly enforced if capacity permits. A maximum of 50 people can be in the pool area at any one time. 

Mandarin Oriental Singapore swimming pool
Mandarin Oriental Singapore swimming pool

The pool measures 25 metres long and is 1.2M deep, and its regular size makes it ideal for lap swimming. It’s not heated (few pools in Singapore are), and can get quite chilly when the wind from the bay blows in. 

Wet decks allow guests to sunbathe while partially immersed in the water, while soaking in views of the Singapore skyline. 

Mandarin Oriental Singapore swimming pool
Mandarin Oriental Singapore swimming pool
Mandarin Oriental Singapore swimming pool
Mandarin Oriental Singapore swimming pool

Located nearby is a separate wading pool for toddlers, with little fountains spurting water. 

Mandarin Oriental Singapore wading pool area
Mandarin Oriental Singapore wading pool area
Mandarin Oriental Singapore wading pool area
Mandarin Oriental Singapore wading pool area

The five private cabanas lining the side of the pool are in high demand, so be sure to ask the staff for one when you arrive. I was pleased to see that the cabanas were religiously sanitized in between guests. 

Mandarin Oriental Singapore cabanas
Mandarin Oriental Singapore cabanas

The cabanas have curtains that can be drawn for privacy, and the tropical setting reminded me a little of Bali. You know, that place people used to go to, not too long ago. 

Mandarin Oriental Singapore cabanas
Mandarin Oriental Singapore cabanas

Staff occasionally drop by with little refreshing juice shots, which was a nice touch. Food can be ordered from the nearby [email protected] lounge (menu) and enjoyed by the pool. 

Mandarin Oriental Singapore swimming pool refreshments
Mandarin Oriental Singapore swimming pool refreshments

Gym

Mandarin Oriental Gym
Mandarin Oriental Singapore Gym

🏋️ Mandarin Oriental Singapore Gym Timings
1-hour slots
0700-0800 1300-1400
0800-0900 1400-1500
0900-1000 1500-1600
1000-1100 1600-1700
 1100-1200 1700-1800
1200-1300 1800-1900

The gym at the Mandarin Oriental is located on the same floor as the pool, and open daily from 7 a.m to 7 p.m. A sign outside says it’s also available for use during non-operating hours, so I guess they open it up if you feel the need to pump iron at midnight (fnar). 

Mandarin Oriental Singapore gym opening hours
Mandarin Oriental Singapore gym opening hours

Guests are allowed a one hour slot per day, but just like the pool, the rule isn’t strictly enforced if the hotel’s not full. The gym has a maximum capacity of five users at any time, and the usual assortment of cardio equipment, such as treadmills and cycling machines equipped with personal entertainment systems. 

Mandarin Oriental Singapore gym
Mandarin Oriental Singapore gym
Mandarin Oriental Singapore gym
Mandarin Oriental Singapore gym

There’s also a separate area for stretching and strength training. 

Mandarin Oriental Singapore gym
Mandarin Oriental Singapore gym
Mandarin Oriental Singapore gym
Mandarin Oriental Singapore gym

One thing that set this gym apart was the presence of an outdoor exercise area. Guests can choose an al fresco workout if they so wish, or use it as a space for yoga. 

Mandarin Oriental Singapore gym
Mandarin Oriental Singapore gym

The most fun thing about the gym, however, was its body fat analysis machine. It took my measurements and promptly declared me tubby, a prognosis that drove me to worry-eat. 

I'm just big boned
I’m just big boned

Spa

Mandarin Oriental Singapore spa
Mandarin Oriental Singapore spa

The Mandarin Oriental Spa is only open from Thursdays to Mondays, 10 a.m to 8 p.m. 

Guests staying on weekdays receive a voucher for a 90-minute massage at S$190++ (usual: S$270++), but that’s still a hefty chunk of change. I suppose that’s par the course for a place like this though, where one hour treatments usually start from S$220++.

The spa menu can be found here.

Mandarin Oriental Singapore: Breakfast

Melt Cafe
Melt Cafe

Served at Cost Style
Melt Cafe S$46++ (adult)
S$23++ (child aged 10-12)
S$13.80++ (child aged 7-9)
A la carte buffet
Hours Sparkling Wine? Discounts?
7.30 a.m to 10.30 a.m No None

Breakfast is served at Melt Cafe on the 4th floor from 7.30 a.m to 10.30 a.m daily. Reservations are not required, at least not when I visited. Guests were greeted by name upon arrival, and escorted to either indoor or outdoor seating depending on their preference. 

Mandarin Oriental Singapore breakfast
Mandarin Oriental Singapore breakfast

Physical menus were distributed, and while the wording seems to suggest you can only choose one main course, I had no issues ordering multiple items. 

Drinks orders were taken first, and I’m pleased to report that the Mandarin Oriental serves freshly squeezed juices (you’d be surprised how many supposedly high-end hotels settle for the cheap stuff- looking at you Fullerton).

A plate of cut fruit was served as an appetizer. 

Fruits
Fruits

This was followed by sliced fish congee- rather simple, but I believe that’s the point. 

Fish congee
Fish congee

The dim sum consisted of two chicken char siew bao and three chicken siew mai. It wasn’t particularly inspiring, and I’d recommend giving this a pass if you’re counting your calories. 

Dim sum
Dim sum

The Nasi Lemak looked a bit strange, and it took me a while before I realised it was because they’d swapped the usual sunny side egg for a sambal telur. It doesn’t make for the same visual impact (nothing beats slicing a runny yolk and seeing it ooze seductively over the rice), but the taste was decent. The fried chicken, in particular, was moist and juicy, while the rice had a strong coconut fragrance. 

Nasi lemak
Nasi lemak

I didn’t have high hopes for the pancakes, but they came out very nice indeed. Light and fluffy, paired with Vermont maple syrup and sliced bananas, I actually wish I’d ordered another helping. 

Pancakes
Pancakes

I didn’t though, because I had to save space for waffles. These were disappointing and lacked any hint of crispiness. Stick with the pancakes please. 

Waffles
Waffles

Our waiter insisted we try the prata, and I’m glad we did. Actually, I thought the first iteration wasn’t great; the prata seemed soggy, like it’d been sitting out too long. 

Roti prata
Roti prata

So I asked whether it could be made crispier, and the second one that came back was phenomenal. From what I gather (and do correct me if I’m wrong), there was nothing wrong with the first batch; it was just done in a more traditional Indian style. Crispy prata is the style in Malaysia, so be sure to specify your preference when ordering. 

Roti prata round 2
Roti prata round 2

I have to be honest: I’d browsed through the breakfast selection prior to arriving, and my expectations weren’t very high. The selections didn’t excite the way the Capitol Kempinski or Shangri-La Valley Wing breakfast menu did.

While the outcome was better than expected, I still wouldn’t call breakfast a particular highlight of my Mandarin Oriental stay. I mean, I wouldn’t pay S$46++ per head if breakfast wasn’t included in my rate. The pancakes and prata were probably the two best dishes, but everything else was forgettable. 

Other Dining Options

Restaurant Status as of 19 Jan 2021
[email protected] Open
Cherry Garden Open
Dolce Vita Open
Melt Cafe Open
MO BAR Open
Morton’s The Steakhouse* Open
Teppan-Ya* Open
*Mandarin Oriental F&B credits cannot be used here

My first piece of advice about dining at Mandarin Oriental is: don’t visit on Monday or Tuesday. At the moment, Cherry Garden and Dolce Vita only operate from Wednesdays to Sundays, so you’ll be a bit short on dining options at the start of the week. 

Morton’s The Steakhouse

Morton's Singapore
Morton’s Singapore

My second piece of advice is that you not be an idiot like me and show up for Morton’s Happy Hour at 6.10 p.m. 

For the uninitiated, Morton’s runs “Mortini Nights” from 5 p.m to 7 p.m daily, where martinis go at S$15.95++ each. That’s a good price for a hotel cocktail, but what’s amazing is the fact that you get free filet mignon sandwiches too. 

Morton's Mortini Night
Morton’s Mortini Night

Now, my understanding was that you show up, order a drink and eat yourself silly. That may have been the SOP in the past, but Morton’s has wised up and now staggers the servings. They’re brought every half hour, and they only serve you one sandwich per person each time. 

Appletini
Appletini

Since I showed up at 6.10 p.m, I had a grand total of two sandwiches (6.30 p.m, 7 p.m). They were phenonemal (juicy beef, crispy warm bread, addictive mayo), but they’re small. You definitely want to come down at 5 p.m. 

Morton's steak sandwich
Morton’s steak sandwich

MO BAR

MO BAR
MO BAR

MO BAR ranks among the top 50 bars in Asia, and after visiting, I can see why. It says a lot about how confident the place is in its pedigree that it doesn’t even see the need to offer a happy hour.

MO BAR
MO BAR

But try the drinks, and you just might forget that you’re paying regular price. We ordered the signature Sarimanok cocktail, a rum-mango-citrus concoction which comes with a beautiful edible rice paper overlay (S$24++). Equally good was the Chamoe (S$24++), a vodka-melon-citron cocktail with a frozen melon ball. 

MO Bar cocktails
MO Bar cocktails

The food is no slouch either. We ordered the jiaozi (S$22++) with kurobuta pork and minced prawn, a delightful Gyu-Katsu Sando (S$32++) which could give the steak sandwiches at Morton’s (see above) a run for the money, and the hotel’s signature lobster laksa (S$28++), served with a delicious broth that gets piped in from a teapot just before serving. 

MO Bar food and drinks
MO Bar food and drinks
MO Bar food and drinks
MO Bar food and drinks

This would far and away be my recommendation for where to spend your S$100 F&B credits. 

Mandarin Oriental Singapore Service

Service at the Mandarin Oriental Singapore is, in a word, impeccable. I’d say it was on par with Raffles or Kempinski.

Whether it was Sid by the pool (who insisted on being our personal photographer), or Giruda at breakfast (who didn’t bat an eyelid at my request for crispy prata) or any of the other staff whose names I unfortunately can’t recall, all service interactions were flawless throughout. Even the team member who brought room service on the first day seemed genuinely interested to know how my stay was going. Every time I walked past the front desk to go in or out of the hotel, the staff cheerfully greeted me by name. 

And then there’s the small things. When the Milelioness checked-in (she arrived in the evening, that’s what happens when you have a real job), the front desk addressed her as “Ms Kwek”. 

“Mrs Wong,” she corrected them (what a keeper).

The next morning at breakfast, the staff were all calling her Mrs Wong. At other places, that little interaction would have been quickly forgotten; here it was noted, disseminated and institutionalised overnight. It’s the kind of attention to detail you’d expect at a luxury hotel. 

I’ve written before about how the gold standard for housekeeping is that they plan around guest schedules, not the other way round. In other words, I love it when I return from breakfast and find the room already made up- it’s minimally disruptive and shows good coordination between the breakfast team and housekeeping. That’s something the Mandarin Oriental pulled off without a hitch. 

Made up room on the second morning
Made up room on the second morning

So I have absolutely no complaints here. Excellent service, from start to finish. 

Conclusion

Ranking the Mandarin Oriental is a tricky exercise. While I didn’t find the room or breakfast to be all that impressive, the service and experience at MO BAR knocked things out of the park. The pool is a lovely place to unwind at, and the hotel’s got no shortage of distractions within walking distance.

I certainly wouldn’t say this was anywhere near as good as my stays at the Capitol Kempinski, Raffles Hotel, Shangri-La Valley Wing. The InterContinental Bugis just shades it (on the strength of a better breakfast and a nicer room), so I’d place the Mandarin Oriental Singapore slightly after in terms of overall experience. It helps that I secured such a good rate for the hotel; I don’t think I’d have been as satisfied if I were paying the usual S$500+ rates without any inclusions.

It’s also a shame that The Oriental Club wasn’t open, because it is, by all accounts, one of the best club lounge experiences in Singapore. There’s no word on when it’s coming back online, but I’d love to try that out at some point. 

Have you staycationed at the Mandarin Oriental recently? What was your take?

Overall Staycation Rankings
  1. Capitol Kempinski
  2. Raffles Hotel
  3. Shangri-La Valley Wing
  4. InterContinental Bugis
  5. Mandarin Oriental Singapore
  6. Fullerton Hotel
  7. Andaz Singapore*
  8. Pan Pacific Singapore
  9. PARKROYAL Pickering
  10. W Sentosa
  11. Mandarin Orchard
  12. Hotel Soloha
  13. Hilton Singapore
  14. Marina Bay Sands
  15. YOTELAIR Changi

*Andaz Singapore ranking is as per my 1 October 2020 visit; the experience has notably declined since then. 

🏨 In Summary

Excellent service and a killer MO BAR experience rescue the so-so rooms and passable breakfast at the Mandarin Oriental Singapore. The current packages are an excellent deal, but I’d be more hesitant about paying full price. 

Do say: I’m a Fan

Don’t say: Whoooooshhhhhhh

Aaron Wong
Aaron founded The Milelion with the intention of helping people travel better for less and impressing chiobu. He was 50% successful.

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Julian

I think the fan on the toiletroll is from a stamp the housekeeper carries along, rather than a new roll embossed as is? But all the well, thanks for the review!

ZYX

I’m confused…Aaron you are not on Royal Caribbean now?

ZYX

Always love the history part. The opening rate of “only S$150″…In 1987 a plate of chicken rice at hawker probably cost less than $1? That’s before I was ever born so I have absolutely no clue. The interior design of lobby and atrium bears so much resemblance to that of Regent Singapore. While I haven’t stayed at any MO not to mention this one, I found the TV wallpaper was probably taken from Pan Pacific behind it, if not PhotoShop generated. My visit to Melf Cafe in 2019 when it was operating as buffet wasn’t so great, mainly due to… Read more »

Last edited 4 months ago by ZYX
Weina

I managed to get the city suite deal a while back with MO – hands down my favourite place for a staycay. Service is indeed top notch, and I still occasionally dream about their prata.

Amelia

I stayed at MO in earlier this month Jan 2021(Sun-Mon) but the staff did not inform that we could use for in-room dining, instead they “crossed” that option out. The room we had was the Ocean view one, although a little dated, but nevertheless the view made up for it. There isn’t any “care kit” in our room, seems like it isn’t standard.

Paul

I checked in first week of January for one night, and your review echoes my exact feelings about the entire experience, from the drab but it’s-clean-and-has-everything-you-need room to the service. I didn’t get that wireless charging thingy you had in your room, so that’s brand new, I can tell you. I can’t explain it: while I felt like I was slumming it with the room (to be read in the context of being accustomed to getting upgraded to a suite 9 out of 10 times at the Hyatt), the whole experience felt incredibly relaxed in a lofty sort of way,… Read more »

ej

I LOVE the Mandarin Oriental pool! Are they still available for midnight swims (at your own risk – you have to sign an indemnity)?

The club lounge and the ala carte breakfast at the lounge was a highlight in the past too. Pity the club lounge isn’t open. That’s the one thing stopping me from booking so far.

David

“As a member of the free-to-join Fans of MO program, I also received a welcome gift.”

Not offered this…..weird…..stayed first week of Jan.

chk

Looking at your photos, my December stay room is almost exactly the same as yours, but no Care kit and my welcome amenity was so pathetic compared to yours sniff sniff

JW19

The service was not this level when I visited back in October, no greetings no address by name just the generic sir though I have to give it that they were consistent with the service. No special deco or amenities despite staying in a Grand Ocean Room. Breakfast also weren’t that well presented like yours, though that could be a weekend factor. Someone in the reservations team must have been following the milelion.

Still a far cry from the Ritz Carlton if you ask me. That’s still leagues ahead especially if you get the RC Club.

Bryan

Same. Stayed in October and service was extremely horrible. I had a water pipe burst in my suite, and the service recovery was almost non existent except for a room change. also the only hotel that did not provide us with the safety amenity kit (masks and sanitizers) I rank it the worst staycation in that stretch.

Gerald

Glad you enjoyed the MO Singapore, and truly, the service at MO is faultless. I have not stayed at the SG one before as I am based in Bangkok so can only share for my experience at the MO Bangkok, as you’re probably aware, ranks as one of the best legacy hotels globally just like Raffles. When you are next in BKK, I highly recommend all to stay at the MO Bangkok, afterall, this is the O in MO (the brand came about cos of the Mandarin in Hong Kong and Oriental in Bangkok). It just came off a complete… Read more »

Kay

The beds are too soft during my staycay

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