Review: American Airlines Arrivals Lounge London Heathrow

I can't dislike a lounge that has mini Moet bottles.

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At the risk of flogging a dead horse, SQ really, really, really needs an arrivals lounge*.

*(I know that Solitaire PPS members can use the First Class area of the Silver Kris lounge in SIN as an arrivals lounge, but that’s about it. Everyone else, be they First Class, Business Class or PPS members get nothing)

I get that they’ve probably looked at this before and some beancounter has come to the conclusion that it doesn’t make financial sense for them. And perhaps they’re right- SQ’s onboard product is so head and shoulders above the competition that people are willing to accept a relatively inferior ground experience. In any case, no other airline is operating an arrivals lounge in SIN. Also, I can’t imagine any businessman saying “you know what, I’m going to take United from SFO to SIN instead of SQ because SQ has no arrivals lounge”

Image result for united airlines dreamliner business class

Image result for sq a350 business class

But an arrivals lounge is such a valuable amenity to business travelers for so many reasons

  • It allows them to maximize rest on the plane by taking breakfast on the ground instead of onboard
  • It allows them to freshen up and shower before heading directly for meetings
  • It provides a nice place to wait for colleagues who may be joining from separate flights
  • It allows people to sync their emails and sort out their admin matters before leaving the airport, rather than huddling in a coffee shop in the public area trying to find a signal

Case in point: the American Airlines arrivals lounge in LHR, which I made a beeline for after clearing immigration and customs.

The lounge isn’t difficult to find. Once you claim your bag and leave the secure area, just look out for the signs for lounges.

The AA lounge is located one floor above the arrivals area. You can take the lift or stairs up.

The pleasant agent checked my boarding pass and welcomed me to the lounge. The AA arrivals lounge isn’t just for AA flyers of course. You can access the lounge if you’re flying into LHR on BA, Qantas or Cathay Pacific long haul first or business class flights, as the access rules below show.

The first order of business was to get a shower. I was a bit kancheong about this because morning is peak arrival time for transatlantic flights and I imagined there’d be a long queue if I tarried.

My concerns were unfounded, however. The showers area was deserted. I didn’t see a single other soul in the carnivorous corridors

And showers are in plentiful supply, 29 of them in total (sounds like a lot, but BA has an incredible 94 shower suites in its arrivals lounge!)

I should also note that there were no staff on hand to assign cubicles, but given that it was so empty it wasn’t really needed (I did, on the way out, bump into a rather surly staff member who saw me taking photos and asked if I was lost)

I settled on cubicle 27, just because there was no 42 (need to start inserting more Hitchhiker references in these posts…)

The suites are tastefully finished with marble (or marble looking) fixtures. There’s a thoughtfully-provided luggage rack (you’d be surprised how many lounges don’t have these in their showers), wall-mounted hairdryer and large, well lit mirror.

Compare the decor here to that which you’d find in BA’s arrivals lounge and you can see the difference immediately. BA’s showers remind one of a hospital ward

Image result for british airways lounge shower arrivals lhr hospital

There was plenty of counter space to put your barang barang.

By default, toothbrushes and shaving kits aren’t provided. You have to request for them. I find that an annoyance, although minor. But at least they come in atas packaging

Amenities like cotton buds, mouthwash, shower cap and cotton balls come standard, however.

The coolest feature of the suite by far was the double door that allows you to send your clothes for ironing. Again, this makes so much sense. Business travellers coming off a long haul flight with crumpled clothes can send them off for complimentary pressing and hit the road running.

The double door is behind the entrance door.

Simply open the outer compartment and look! An escape room esque interior.

Hang your clothes there, lock the compartment again and press the button below for service.

Your clothes will be magically picked up, pressed and returned by the time you step out of the shower. And all without the need for human interaction. What a time to be alive.

I was pleased that AA was using the same brand of toiletries here as they were in the Flagship lounge at JFK. 

The shower itself is excellent with good water pressure.

After showering I went to explore the main lounge. It’s not a huge facility to be frank, but there were still plenty of empty seats to be had.


But you’re not here for the seats, you’re here for the food!

There are two components to the food options- a buffet, an an ala carte menu.

The buffet has all you need to assemble your own English breakfast

No one breakfasts like the English. Could have used hashbrowns though.

Lighter options like fruit, cereal and pastries are also available.

Where drinks are concerned, you have juices, soft drinks as well as a mini Moet champagne fridge.

Making your own mimosas was never this fun.

The ala carte menu is equally attractive, with freshly cooked items available.

I got the protein pancakes, which were presented very nicely.

Breakfast was had at a leisurely pace- I stayed in the lounge for a total of an hour, yet it never got very crowded (this was approximately 9am)

Finally, there’s a business centre in a corner of the lounge with printing facilities- useful if you need to print any last minute confirmations.

I found the AA arrivals lounge to be a very pleasant place to freshen up and grab a bite before heading out. There’s also a very serious value proposition for business travelers, and if you’re coming to London on CX anytime soon you should definitely check out this lounge.

Aaron Wong
Aaron Wong
Aaron founded The Milelion to help people travel better for less and impress chiobu. He was 50% successful.

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